We were recommended to this hotel by a friend, called and made reservation. Great experience. We wanted a smaller room, but the hotel was booked solid so took a Queen on 4th floor with window tat opened. It was a bit noisy sleeping with the window open, but that is a small price to pay for this great city.

The check in staff was great, friendly and very helpful. The price was fair, but great value. I met the owner and got chatting. My wife and I ended up going out for drinks and appetizers with him (and he picked up the check which was most generous). His story of coming to America and starting the hotel was fabulous. If you get a chance to chat to him, it is really time well spent as he truly is a good person and we are very glad to be giving him our business.

We had breakfast included in our room rate and it was simple but great. The breakfast staff was again a very friendly crew and helpful, interested in what our plans for the day was.

This is the only hotel in Old San Juan we will use. Easy to get to and easy to get around walking. Great location for basing one self from.

Another review warned that some rooms do not have any windows, so when I booked my room I was sure to request a room with a window. Perhaps that was a mistake.

Even though we were on the 4th floor, the noise from the busy street in front of the hotel was too loud to allow a good night's sleep. We were there on a Saturday night, and the loud noise from the party crowd on the street lasted until well past 3 AM.

I don't know if the hotel has rooms with windows on the back of the hotel away from the street. If so, I would ask for one of those. Otherwise, I would probably opt for a room without windows, or try a different hotel.

Parking is a bit of a hassle, so if you will be staying at this hotel at the beginning of your trip, consider renting your car on the day you leave the old San Juan area. If you will be staying here at the end of your trip, turn in your rental car first, then take a cab to the hotel from the rental car place. Then just take a cab to the airport on the day you leave. That's what we ended up doing, and it worked out well. Old San Juan is small enough so you can just walk. No need for a car, particularly since the parking is expensive and 2 blocks away.

The hotel's location is excellent for walking around old San Juan.

We were a bit concerned when we chose the Hotel Milano in San Juan. Although "chose" might be the wrong term as all other Hotels were booked out and we had no other choice. Admittedly, we were slightly concerned as there were many negative reviews. For this reason we were expecting an old, bad place. Not so! It is clean and the staff is mostly friendly. We were pleasantly surprised. Futhermore, the location is exceptional: literally in the middle of old San Juan. Do not expect flashy rooms with a magnficient view though: our room had very small windows with a view to brick wall (note that almost all rooms share the same dull view), but its reviews on tripadvisor are way below what it deserves. The only negative aspect is that at night, and especially during weekends, the nearby clubs are quite noisy and you can hear the music. Nothing major - especially if you have earplugs. All in all I would definitely recommend it and I think it deserves a rating of four, especially if consider its location and its extremely good price.

We found the hotel on the WEB. It was clear from reviews at tripadvisor that the owner was an interesting person and that the hotel would likely be to our taste. We were not disappointed on either. We stayed two nights in November, 2007, prior to a cruise. The hotel was very accessible and centrally located in the old town, with ready access to a wide variety of restaurants. We found the old town to be a safe area for evening strolls, and of course great for sightseeing. Our room was spacious and in the front – while others had complained of noise, we heard none, perhaps because it was November. Quiet all night. The bed was comfortable; the plumbing and air conditioning worked well. Altogether, this was a perfect location for anyone prior to, or just after, a cruise as the boats were just a short distance away. The owner proved to be quite personable and quite interesting to talk with. He was ready to spend time with his guests and to provide advice when requested. We would happily stay there again and we would definitely recommend this hotel to our best friends.