The hotel I usually stay at in Old San Juan was booked, so we got a room at this hotel. It was way over priced for what it was and the staff was extremely rude to us the second we walked in. The rooms are reminiscent of a really old Days Inn or Super 8. The room wasn't that clean and looked like it hadn't been renovated in over 25 years. The nightly charge was $196, compared to the amazing hotel we usually stay at ($80 - $120), it was a total ripoff. If you are looking for a great place to stay call Da' House. It is a really cute hotel and they have some guest houses too. I have stayed with them a few times and the have beautiful, clean rooms with original art and a friendly staff.

Happy travels!

The Hotel Milano's location is a real plus during the day because Old San Juan's historic sites and restaurants are all within walking distance.
Unfortunately street noise becomes a problem at night if you book a room facing the street. We booked over the phone and were given the choice of a front room with a window, or an inside room without windows. I picked a front room, thinking a windowless room would be claustrophobic... but now I realize it would have the advantage of being quiet!
Otherwise, the staff is friendly, our room was clean and comfortable, and we appreciated the mini-fridge. I'd stay there again... I'd just pick up a pair of those foam earplugs at the drugstore first!

We stayed at this hotel for 3 nights and had a very good time. The location is great and the people there are very friendly and helpful. The rooms were very clean and nice to come back to even though we spent most of our time outside throughout the streets of Old San Juan and on the beach during the day. The complementary rooftop breakfast in the morning was also a very enjoyable perk. Hotel Milano puts you right in the center of Old San Juan and the beach is only a short bus or cab ride away. The only downside is that it could be a bit noisy depending on where your room is located since the Hotel is on a very busy street. The noise factor however was not an issue for us. Great place to stay!!!

Stayed at the Milano for 2 nights last year pre-cruise having read about it on Tripadvisor. Was not disappointed then, and booked up for the same again this year. Again not disappointed. Hotel commands an ideal situation for viewing the Old Town, and designer shops. Still great value for money. Hotel is clean, staff welcoming and breakfast adequate considering what the room rate is against other hotels in San Juan. If you want pancakes for breakfast, bacon and all the trimmings, spend another $200 and go elsewhere. The Milano will do for me every time!