As I began planning for my wedding hotel accommodations, I came across this Best Western and was interested to learn more about the group rates that were available. The reviews seemed positive and the pictures did a great job of creating an image of fun and enjoyment for families.
However, I tried to contact the account executive to start the process for group accommodations and was disappointed to say the least. I initially reached out in mid-October with no success. After I made many calls and was informed of some phone issues at the hotel, I was finally advised that I should hear back "soon". I received a quote for a group rate and immediately responded with some questions. It has been 3 weeks with no response; I have called/emailed at least once a week to check in and still nothing.
I enjoyed some of the other reviews that I read, but I am terrified that the staff at this hotel will continue to be as unresponsive with my guests as they have been towards me. The lack of customer service that I have received without even stepping into the hotel speaks louder than the experience that I have yet to have.
- Also Known As:
- Diamond Palace Hotel And Casino
- Diamond Palace Hotel Casino
- Official Description (provided by the hotel):
- Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more less
- Reservation Options:
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