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Quality Inn El Portal: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 24 reviews
24 Reviews
5.0 of 5 stars
0
4.0 of 5 stars
6
3.0 of 5 stars
6
2.0 of 5 stars
3
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#25 of 38 hotels in San Juan
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  • Hotel class: 3 of 5
  • Rooms: 48
Description: Quality Inn El Portal was formerly known as Hotel El Portal. Last January it was converted after finishing a complete renovation of its facilities... This description is based on information provided by the hotel.
Address:
76 Condado Ave
San Juan 00908
Puerto Rico
Check Rates: £62 ($123) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Quality Inn El Portal

( 10-14 of 24 )
“Stay Away! Bad bad bad!!!”

Quality Inn El Portal

7 May 2006
4/9 found this review helpful

I've stayed in hotels throughout the world and when your on the road, you can't expect much. When traveling through Mexico by car, I stayed in $10 per night hotels that were clean, with running water, and had a shower that drained. El Portal is a $100 per night Roach Motel! I made a reservation to stay at El Portal because I thought there was nothing else, but several friends of mine were able to get far better hotels for a much better price. Warning: Do not stay here, even if there is nowhere else to stay. Camp out if necessary. There are hundreds of hotels that are far better and cheaper. The staff was nice, but the hotel is a dump! The shower had no water pressure and the temperature changed from cold to superhot wihtout any warning. The shower did not drain and no amount of complaints can correct that, i'ts a plumbing issue. It was a complete nightmare. Be warned.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: 07 May 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Average price*: £62 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Terrible”

Quality Inn El Portal

2 May 2006
3/6 found this review helpful

DON'T STAY HERE! The rooms are sooo tiny and the whole entire hotel has a funny, mold like smell. The continental breakfast includes bread, and cereal with powdered milk. To top it all of THERE IS NO HOT WATER!

And they had a drainage problem, it took hours for the shower to drain after one person used it, so if you go with another person wake up early unless you want to shower standing in their dirty bath water.

There are so many better hotels in San Juan for around the same price.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: 02 May 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Average price*: £62 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“it was alright”

Quality Inn El Portal

16 Apr 2006
10/11 found this review helpful

i stayed there in april 11-14 2006 and it was nice. there is a strange smell indeed but it's bareble the staff in lovely. the breakfast needs some help a little cheese maybe, but above all i enjoyed my stay i will go back there

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: 16 April 2006
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Average price*: £62 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“not home but it works!!!!!!!!”

Quality Inn El Portal

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3 of 5 stars
Chicago, Illinois
19 Mar 2006
10/12 found this review helpful

i stayed here for 8 days the first room the plumbing was bad water didnt go down in the shower quick but did eventualy and the toilet had a mind of its own and flushed when it wanted too so i asked for another room and they assisted me and got me another room other then that the staff was very friendly and helpful and always was there to assist in my needs this isnt the ritz its a place to sleep and keep ur stuff safe cause i spent most of my time sight seeing ive been to pr 3 times and if you dont want to pay 200 or more a night this is the best bang for your buck im going back for 8 more days in may and yes i booked it here the 8 floor breakfast deck is so nice in the morning great views and good sweets and juice milk and coffee and cereal toast well worth the trip up to start your day off close to everything from old san jaun to clubs, beaches and reasturaunts to a 24 hour walgreens for all your needs food,medical stuff to picture needs thats worth it in it self all rooms have fridges and cable tv and its in the heart of everything cant beat that if your on a budget or just looking for a safe place to keep your stuff and sleep this is it and the maids cleened and made up my room everyday and assisted me with all my needs as well thanks

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
luna6373's Summary
Date of Stay: February 2006
Member since: 19 March 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Families with Small Children, Families with Teenagers, tourists
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Average price*: £62 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“needs some work to clean it up”

Quality Inn El Portal

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2 of 5 stars
New York
16 Dec 2005
10/14 found this review helpful

Stayed for two nights here. Seemed like a decent place for the money from the descriptions etc and i thought they would have cleaned it up after previous comments. Also i thought the roof deck would be nice to relax on - until i booked in and they told me it was only open for breakfast!!! even though their web site advertises it as being available all day - is that false description?
My Room had a strange smell. Especially after turning the aircon off which was previously set at "very cold", maybe to disguise the smell. The carpet was sticky, i thought maybe cos of the cold damp air but it never got any better.
The windows behind the closed curtains were absolutely filthy - i was able to draw a line in the dirt on the glass.
The bathroom shower didnt drain properly - when i first used it the floor was slippy then after i realised why - it leaves a load of scum in there cos it drains so slowly.
Also the shower was hot hot hot then cold cold cold (as previously described) without rhyme or reason. I thought it was the tap moving on its own but it wasnt - just bad plumbing i think.
Cheap but not cheerful.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StyleT's Summary
Date of Stay: December 2005
Member since: 16 December 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £62 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Quality Inn El Portal

( 10-14 of 24 )
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Quality Inn El Portal Address

76 Condado Ave, San Juan 00908, Puerto Rico