Reviewer: Traveler from Illinois
The day we were to stay at the hotel, our flight was cancelled due to weather and we were not able to fly until the next day. As soon as the airline alerted us, we called Coqui Inn to explain the situation and ask for our money or at least part of our money back on our prepaid room. The management was adamant that no refund or partial refund would be made. "They have rules and they make no exceptions! " They did not offer us a credit for another day either. The $123 we paid for nothing is inexcusable in my
book, and they can rebook the room! The situation was caused through no fault of our own and at least a partial refund would have made us think highly of the hotel. Now we are letting the numerous people we know who travel to San Juan to stay away from this facility.

Like some of the reviewers, we booked this hotel for one night before leaving the San Juan area. I wish we would have spent the extra $50 to stay in a decent place.

It took 45 minutes to check in and we were the only ones in the lobby. The clerk kept answering the phone and talking to people as the walked up. I had reserved two rooms on the hotel's website, but she would not honor the price and charged us more for the rooms.

Once we walked the gauntlet, a maze of poorly light outdoor hallways, we found our windowless room. The linens were dirty and the thin metal door let in all of the noise from outside. There were a lot of punks hanging out and getting high throughout the hotel.

While I could stay here alone, I would NEVER take a family here.

Not a bad place. Not a top of the line place either. But it sufficed for a place to sleep and shower.

Nice big pool to lay out next to if the beach got to be too windy (since the sand pelting was not my favorite thing to endure).

"Breakfast" alternated between donuts, muffins, or honey buns, and coffee.

The chinese restaurant next door had the BEST sushi I have ever had.

Reminds me of staying in a dorm room, or one of the cheap beach front hotels in Miami. "Sufficient."

However, why complain about accomodations when you should be out enjoying the weather, beach, and tourist attractions?!? TV had some good channels. Clean space, clean sheets, clean new(er) towels. No face towels or shampoo, so bring your own.

The walk up and down the overpass/stairs wasn't too bad. A little bit further from the beach than I am used to, but for the price, I cannot complain.

Burger King was a cheap way to eat and keep costs down.
Kept some bottled water in the mini-fridge - the coqui inn sells bottled water cheaper than Burger King (FYI).

Hotel staff friendly and accomodating. I was able to check in early. $11 taxi from the airport to the hotel. $14 taxi back to the airport. $10 taxi to the local casinos. $0.75 air conditioned bus ride (each way) into old town san juan for some fun shopping. I would consider this hotel again.

My sincere advice: avoid this property!

Stayed there 1 night (with my wife and son) before leaving on a cruise, simply because it was the cheapest available option. Would not do it again! The room smelled bad, and looked more like a prison cell (at least that's how I imagine one).

We hardly got any sleep at night (with all the noise and loud converstions coming from the lobby) and, were very eager to leave the premises in the morning. The only positive thing about the place is that there were no bugs.

Pawel, Chicago