We stayed at the hotel for 5 nights. The front desk staff was very pleasant and friendly. The hotel was very attractive. The location is great. Its a great place for families and kids. They have a lagoon pool a kids pool and a protected bay that keeps the waves minimal. The service at the poolside restaurant was very slow. One day when we ate lunch there we must have waited an hour to get our food. I think the waiter must have totally forgot our order because 30 min after we ordered he came back and told us our food would be a while. We also didn't get service of any sort for the first 15 minutes we were there and had to go to the bar and ask for service. The breakfast and happy hour are great bonuses. We did have a problem when we did some laundry on site and the maid who was cleaning the laundry room had used bleach to clean out the dryer. Our entire load was ruined. When we complained to the front desk they waived our resort fee which was nice, but that didn't really cover the loss of some of our favorite clothes, and some brand new things we had purchased just for the trip. Otherwise we had a pleasant stay and the room was spacious and clean.







Rooms
Location (e.g., convenience, views)

Location (e.g., convenience, views)





