The employees were always there to help you and the room was always clean. I love the attention that they give to me when I stayed at the hotel. I definetly will recommend this hotel to all my friends and family.

Our traveling theater group was booked into this hotel despite having a not-so-great experience here the previous year. The Howard Johnson met our poor expectations. Some of our problems included:

* The restaurant closing early with only a rude staff member shooing us away from the door.

* The restaurant being routinely understaffed.

* The front desk staff treating our group members rudely when we called with requests or complaints.

* Inconsistent enforcement of rules, allowing some pizza delivery people to wander the halls but holding others at the front desk.

* Fire exits being deadbolted shut.

I have never encountered such rude front desk staff as when I brought the last item to their attention. One woman got up from the desk and walked away from me.

An unfortunate circumstance for the few staff members, including one front desk worker and the bartender, who were very friendly.

This hotel clearly has no understanding of the importance of fire exits. I hope no one gets hurt when this attitude brings about its results.

Normally stay at Ponce Hilton,no rooms available in entire area. Basic room needs to be updated. Pool area very nice for a moderatly priced hotel. security not a concern, Do not use the resturant. Service terrible, food subpar, breakfast not any better. Only stayed one night. Would return but would not use the resturant.

I stayed at this hotel for 1 night; thanks God it was only a night! When I call to make the reservation they gave me a price of 163.00 (“taxes included” - we were 4), but when I checked in they told me a price of 185.00 because supposedly they charged only for one person, but when I went to check out they charged 201.00 supposedly taxes weren’t included. They assault me with these surprises, but I just wanted to leave. I have to say the staff didn't seem to care about anything, there is no elevator and internet is limited to the lobby area, no internet was available in the rooms.

I have to admit rooms were clean but nothing especially memorable from my experience. It was my first time and my last here.