Who would have thought that I would have been happy spending 5 nights in Puerto Rico in the heat and humidity. But, this is where the conference was being held so the only choice was not to attend at all. Puerto Rico is hot and humid in June, however, the ocean breeze kept it tolerable during the day and downright pleasant for our two outdoor evening events.
Our room: We had a double queen on the 6th floor facing the ocean. The view was magnificent--beach, palm trees and clouds floating in the bright blue sky. While the bathroom was kept quite clean and mildew free (a real challenge), I can't say the same for the closet and the dresser drawers; both were dank and mildew-smelling. Even with the a/c running very cold all day and all night, it was still quite humid in the room.
There is no doubt that the rooms need to be refurbished and the hotel is well aware of this. Let me add that I think that they have to do a better job vacuuming the bare floors and the rug (especially between guests) and that I would appreciate fitted sheets that completely cover the mattress and don't pull out as I toss and turn. Drives me crazy that even the expensive hotels insist on skimpy flat sheets that don't stay in place.
The staff: Here is a hotel that knows that it is in the people/service business. Everyone was so pleasant and friendly--welcoming. Yes, there were issues during out stay -- some were ours and some were what we heard from other people at our conference--but they were taken care of quickly and without a lot of fuss such that by the time we left, all was forgotten.
The pool/beach: The best thing that we did was to rent a beach side cabana. There was no way that we could sit on the beach all day long, even with an umbrella. In June, the sun is very high in the sky making it very intense. The cabana was under the palms and with the breeze was ever so pleasant. We alternated between the shade and the sun all day long. The pool staff was attentive, coming by on a regular basis to make sure that everything was okay, etc. Kudos to Carmen and her entire staff
For sure, I could have done without the loud blaring music while I sat around the pool and thankfully it was turned off our last day there and we could actually enjoy the peaceful sound of the ocean. I'm sorry that they are planning to re-do the pool area. I really liked the laid back atmosphere and can really live without a 'lazy river.'
The food: We did not bother with the breakfast buffet (though it looked delicious). It was cheaper --and better portion control--to just order a breakfast entree (excellent Eggs Benedict--not swimming in Hollandaise). We ate dinner one night in Marbella and it was very nice--not rushed at all. I did not find the restaurant prices to be any higher here than at any other resort I have stayed at--and yes, resort prices tend to be higher than what you can get if you leave the property. On the other hand, consider that leaving the Rio Mar to eat means that you need transportation--taxi or a car rental--so figure that into the cost of meals.
Renting a car: it is much cheaper to rent a car at the airport than at the hotel. Driving from the airport to the hotel is no worse than the city driving that most of us are accustomed to and having a car gives you the freedom to leave the property and explore the surrounding area --such as the rainforest which is just a few minutes drive from the hotel and which offers hiking and fantastic views.
The bottom-line is that we really enjoyed our stay at the Rio Mar and should we return to Puerto Rico for a vacation, we would definitely consider staying there again.









Value
Rooms
Cleanliness
Business service (e.g., internet access)
Rooms




