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Dive Fair Helen: Traveller Reviews


TripAdvisor Traveller Rating: 4.5 of 5 stars
TripAdvisor Popularity Index: #4 of 31 attractions in Castries
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Attraction type: Tour
Address: Marigot Bay | P.O. Box MF7071, Castries, St. Lucia
Phone: 758-451-7716
Fax: 758-451-9311

Reviews you can trust

[ Date ] [ Rating ]
Great Diving, Unsafe Operator

Dive Fair Helen

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2 of 5 stars
Chesapeake, Virginia
15 Jul 2008
2
people found this review helpful

We dove with DFH during a cruise ship stop in St Lucia. We were told to be at the dock between 8:30 and 8:45, but the transportation boat from DFH did not arrive till about 9:10. At that point, they realized there were too many of us to put on the transport, so 2 people had to take a van that was filled with people from a nearby resort.

When we arrived at the DFH office, we had to fill out the typical paperwork, but were never asked for our c-cards or our dive logs. Ever. Finally we were split into two groups, which both included snorkelers, people taking an "intro to diving" class, and those of us already certified. Our dive boat finally headed out at 11:30, 3 hours after what was supposed to have been our pick up time. This was caused by the delay in jamming enough tanks, getting enough gear onboard and just an apparent sense of confusion on the number of visitors and their certification levels (we were asked about 5 times if we were certified, but never asked for our cards). Again, the two boats that went out both had a range of skill sets, which really made no sense, as the certified divers could have filled one boat and the snorkelers/intro to diving another.

The actual diving was amazing....beautifully colored corals, plentiful fish, eels, turtles, healthy reef, etc. Our first dive was a reef dive, and our second a wreck dive. Both exceeded our expectations and only whetted our appetite for more time in St Lucia. Between the dives, the two boats tied up together and we were served a nice lunch. Again, however, I had to question why each boat didn't carry lunch for the people on their boat instead of making them congregate on one boat.

The dive gear was okay, BCD's were a bit frayed, but regulators were high quality. The dive masters were okay but did not go out of their way to help out or point things out. Also, there was no one standing by to assist us on or off the boat either on land or sea. I completely understand the previous poster who complained of the dangerous operation this company runs, as it just seemed like it was a "free for all" and we were expected to take care of ourselves - not too smart from a safety standpoint. We were responsible for switching out our own tanks, even though we were told by one of the employees that we didn't need to worry about that as it would be taken care of for us. I don't mind switching out my tank, but don't tell me that you're going to do it and then not.

In the end, I would definitely dive St Lucia again, but not with this operator.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Best diving experience in the Caribbean

Dive Fair Helen

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5 of 5 stars
Charleston, S.C.
26 May 2008
2
people found this review helpful

I have about 250 logged dives in the Caribbean and my wife has nearly that many. We have been to Fantasy Island and Anthony's Key in Roatan, to Laguna Beach in Utila, to the atolls of Belize, to Turks and Caicos and many more places. The past week spent diving with Dive Fair Helen was our best experience yet. The staff - Alvin and Melvin and Michael, just to name three - was incredibly attentive. The dive sites were well organized in advance so that we would be able to have a variety of experiences without searching out specific sites ourselves. We were awed by the amazing array and spectacular beauty of the coral. The dive boats were comfortable, the groups were of manageable size and we were treated like pampered people on holiday and not like cattle.
We were fortunate to have four experienced divers from Philadelphia, including the remarkable owner of Ultimate Scuba, as our dive partners.
On each dive, we were let off the boat in a great spot, given a great reef tour and picked up where we ended our dive. This meant we got to see twice as much of the reef without having to turn around and return to a moored or anchored boat.
We were treated to a delicious lunch every day after the second dive. Chicken or beef, pasta, slaw, mac and cheese and other goodies.
The most spectacular dive my wife and I have ever had was Superman's Flight, just beneath the towering Petons. The slight current was comfortable, the reef awesome and the sea life abundant.
Who knew that St. Lucia would be such a great diving experience?
We stayed at Marigot Bay Beach Club and Dive Resort and accommodations were comfortable. I recommend room 21A. The view from that veranda is incredible.
Our equipment was well treated. We were picked up each morning at the resort dock at 9:30 a.m., which allowed us time to have a good, leisurely breakfast without rushing. And we were dropped off at the resort dock in the afternoon.
A water taxi ride from the resort to the nearby dive shop was about $5 per person, which had some guests grumbling, but there really was no need to even go there since we were picked up and dropped off and our equipment was taken care of by the Fair Helen staff.
Marigot Bay is where the Moorings operation is and the boats are awesome. I recommend a sailing trip. It's a constant reach to St. Vincent and other outer Carib islands.
But the real highlight of the trip to St. Lucia was the diving, thanks to Dive Fair Helen. It's the finest diving operation I have seen. It's terrific for beginners. It's a great place to get certified. It's awesome for experienced divers.
If anyone would care to email me for further information, feel free.
I highly recommend Dive Fair Helen without hesitation.
Steve Mullins
Managing Editor
The Post and Courier
Charleston, S.C.
mullins@postandcourier.com

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Under par under the sea

Dive Fair Helen

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2 of 5 stars
Scotland
19 Mar 2008
3
people found this review helpful

I dived with them on four days during February, and I’m not particularly impressed - I am qualified/certified to ‘Master Diver’ level with an organisation other than PADI, with hundreds of dives in several countries and in varied conditions, so my opinion does have some experience to back it up.
The guys were friendly, but the attitude of some of them was lackadaisical in the extreme.
I hadn’t booked a dive package, but was only booking the trips one at a time, which meant I didn’t have a set buddy over the period, normally not a problem.
On one dive (Superman’s flight) I was paired up with someone who I later discovered had only been certified (by Dive Fair Helen) the previous week. She had never dived in a current before, and had not been briefed on what to expect, or how to handle it – I gave her some advice before we entered the water (a total of six divers plus the dive leader), and that was the extent of her familiarisation. After descending, she was caught in the current and became separated from the rest of the group – as the dive leader did not notice, or made no attempt to remedy the situation, I had to pursue her in order to ensure she was OK and not left to her own devices. This meant my own dive had to be set aside in order for me to look after her. I eventually guided her into a calmer region, but as she was getting low on air we had to carry out a stop, and then surface, 20 minutes after our initial descent. We were picked up by the boat, but when the rest of the divers surfaced over 20 minutes later, the dive leader still showed no concern at having lost two divers. When I pay over 100 USD for a dive trip, I do not expect to have to baby-sit new divers, to the detriment of my own enjoyment.
On the last day I dived with the outfit, the first dive went to plan, but on surfacing the boat was nowhere to be seen – it eventually reappeared after we had been on the surface for over 15 minutes. That again is not the mark of a professional organisation.
If I return to St Lucia, any diving I do will be with someone else.

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Friendly and easygoing way to learn diving

Dive Fair Helen

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4 of 5 stars
Mason City, Iowa
23 Jan 2008

My first time scuba diving I chose Dive Fair Helen. They picked me up at the hotel and we took a boat ride along the coast of St. Lucia to the dive spot near Marigot Bay. The instructor gave us a quick overview of what to do and was helpful if I needed help. He took us around the coral reef and taught us how to ascend, descend properly. We took a lunch break and had excellent food on the boat. The second dive was near the Pitons of St. Lucia. The reef was thousands of times better than the Marigot Bay reef. We saw sea turtles, lobsters, fish, crabs, and coral. We went about 30 feet or so and he took us through prime diving areas. From that we took the boat back along the coast and our full day was done. Overall very friendly, helpful, and a good experience. The only complaint I had was I booked it online and the lady at the register was very annoying and kept wanting to me to sign things, claimed I didn't pay, etc. It would be have been better if she was a little more calm and explained herself.

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Can't ask for anything more.....

Dive Fair Helen

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5 of 5 stars
virginia
21 Jan 2008
2
people found this review helpful

You can't ask for anything more while diving with these great folks. From picking us up at the cruise ship to dropping us back off, everything was exceptional. We went diving in St. Lucia and had a wonderful time. The team of Dive Fair Helen were great and very knowledgeable. We dove a great reef and saw some nice coral. If you are in St. Lucia and want to dive, you won't find a better group of guys to dive with anywhere.

Thanks,
Christian Brown
Virginia, USA
1/15/08

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Dive Fair Helen Address

Marigot Bay | P.O. Box MF7071, Castries, St. Lucia Tel: 758-451-7716 Fax: 758-451-9311