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Sunset House: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 25 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
11
3.0 of 5 stars
2
2.0 of 5 stars
1
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 2 hotels in George Town
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  • Hotel class: 1 of 5
  • Rooms: 59
  • Address: 390 South Church Street , PO Box 479 GT George Town Grand Cayman
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Casual Oceanfront Dive Resort set on rocky Ironshore coast, with excellent off-shore diving. This description is based on information provided by the hotel.
Business Centre No Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: £120 ($203) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Sunset House

( 3-7 of 25 )
“Had a wonderful time”

Sunset House

23 Jun 2008
2/2 found this review helpful

Our dive group recently spent 7 days at Sunset House and had a really great time. While the hotel is not fancy - it's simple and not stuffy - our garden rooms were fine. After all we were there to dive not to sit in our rooms. The hotel staff from the front desk to the maid who cleaned our rooms were friendly and handled everything with a smile. The dive shop staff is great - especially Tom and Andy who took care of us on most of our boat dives. They were experienced, informative, friendly, and gave excellent dive briefs. On prior reviews I know that divers have complained about the diving parameters at Sunset House as being too rigid but that's how they maintain their good safety track record. The pool was clean and refreshing. The house reef offered a wide variety of sea life from turtles to octopus. The food and drinks at My Bar were good and as a general rule the waitstaff was good. I would highly recommend this hotel and diveshop to everyone.

  • This TripAdvisor Member:
    • Liked — Access to the ocean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShumbaAustin_Texas's Summary
Date of Stay: June 2008
Travelled with: Other
Visit was for: Quality time with friends
Age group: 35-49
Member since: 25 June 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: £120 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Divers..the pool is open :)”

Sunset House

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4 of 5 stars
Patriots/Red Sox Nation
8 May 2008
1/1 found this review helpful

The Sunset House was exactly as advertised, for divers. The rooms were nothing to write home about. The beds were comfortable. I traveled alone so it costs more PP, but I would definitely recommend an ocean front room. The courtyard rooms do not have a private balcony, a refrigerator or a chair. I will be sure to book oceanfront in the future. My Bar and the restaurant offered good, moderately priced food. The walk to Georgetown was easy and those who complain about the narrowness of that road have not been to other islands.

The dive team was excellent. The head of the operation can be a bit abrupt and I can see how he made other travellers who have posted reports angry. The rest of the staff were accomodating and very kind. Most of them were not originally from the Caymans.

The Cayman people are far less friendly then any other tropical island I have visited in the world. My Bar attracts a lot of locals and I beleive only one woman spoke to me even though the Bar was part of this hotel. Being alone I was even more grateful for the wonderful fellow divers I met.

The diving was sensational. The dive team would ask for requests regarding dive destinations every morning and would comply if the currents were OK. I had the good fortune of meeting many wonderful guests who made the stay even more special. We were always assigned to the same boat so we got to know one another well, and shared many memorable dives and laughs.

The pool was nice and clean, but if at least one person in your party does not dive again you would not be happy here. It is a diver's paradise.

Having read many reports, the Sunset House was just as I expected. I do plan to return again, as you could not possibly get to all the dive sites in a week.

  • This TripAdvisor Member:
    • Liked — the Scuba Diving. If any of the above are divers I would recommend it, difficult to recommend to non divers.
    • Disliked — my room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivingD56's Summary
Date of Stay: April 2008
Travelled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: 24 January 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, People with disabilities, Great pool scene, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: £120 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“unimpressed”

Sunset House

15 Apr 2008
1/2 found this review helpful

I have some mixed feelings about Sunset House in Grand Cayman. First, they treated us like children. Many of us were rescue divers or tech divers and they still were telling us how long we could stay down for and how deep we could go. Our group leader had 9000+ dives done and he was still being lectured on his dive profile. Even if we had 1200 psi left, they would still make us come up. While I understand them placing these limits on divers to help prevent injury, experienced divers could surely figure out for themselves what sort of dive profile was safe. They have a natural ocean pool which was nice for beginning divers to take lessons but the water in there seemed stagnant and there was a lot of seaweed in there. With respect to the actual diving, many of the sites were quite nice. The Wreck of the Balboa was a good dive and so was sentinel rock, little tunnels and the aquarium north and south. However, we did not get to see many of the wall dives that the Caymans are known for. (Not sure why) There were many fish and somewhat healthy coral. However, places like Bonaire, Belize and Cozumel all were better, in my opinion, and way cheaper. We did 2 night dives off of the back of the hotel and on one dive we saw nothing but a single starfish and some sleeping parrot fish and on the second dive the next night we saw 2 or 3 lobsters and some small fish swimming around but that was about it. Overall, the night dives off of the hotel were a total bust. Next was the service. Many of the waitresses seemed like they did not care about the patrons. They would walk away after taking an order from only one person sitting at the table and leaving 2 or 3 others waiting for her to come back to get food or drink orders taken. On many occasions our breakfast order was either delayed or totally forgotten. As for the rooms, they were ok. The beds were comfortable, but the rest of the room seemed kind of run down. The in-room fridge was a small cube with a little freezer section that was slow to make ice cubes. The front desk staff were quite nice and the on-premise store had food and drinks for sale at a reasonable price. Overall, I felt that the Sunset House did not live up to its reputation of being one of the best resorts on the island. It was ok, but nothing great.

  • This TripAdvisor Member:
    • Liked — warm water
    • Disliked — waitress service and the dive operatoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
silverfish's Summary
Date of Stay: April 2008
Travelled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: 14 February 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, People with disabilities, Great pool scene, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Other
Was this review helpful? Yes No
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Average price*: £120 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Great Hotel For Divers”

Sunset House

28 Mar 2008
3/3 found this review helpful

My wife and I visited the Sunset House hotel the first week of March, 2008. This was our first trip after receiving our PADI divers certifications. We are more accustomed to staying at large resorts like the Palace in Cozumel, MX. However, we choose the Sunset House because we wanted to spend much of our vacation time diving.

The hotel is very well equipped for divers. There are plenty of good sized lockers. The dive center, gear cleaning stations, lockers, boat dock, tanks, and sore dive entry points are all locate near each other. The dive staff were very friendly and knowledgeable. Every morning we set out on a two tank boat dive. They try and keep the same groups of people together on the different boats. This let everyone see different dive sights and helped us to make friends. We never visited the same dive sight twice. We had lunches and dinners with other hotel guests we met on the boat. We took one afternoon to go diving at Stingray City, which was a lot of fun.

The shore diving was a great way for us to practice our diving skills and a nice place to go diving. Shore diving at the Sunset House is very easy. During the day, there are always tanks available a short walk from the entry point. For night diving, we put tanks in our lockers.

We enjoyed the food at the hotel, which is not always easy for vegetarians. The beds were comfortable for hotel beds. The room did not come with an iron, in room safe, or hair dryer. The room did have a small refrigerator and a TV. The had safe deposit boxes at the lobby and a computer with internet access. The overall atmosphere was positive and the hotel grounds and Grand Cayman in general were very clean. George Town is about a 15-20 minute walk. There were plenty of places where there was no sidewalk and we were sharing the road with traffic. I think it is reasonably safe to make the walk during the day but we took a taxi at night. We ate at Bacchus Restaurant & Wine Bar and really loved it. Most of the shops in George Town closed around 5:00 or 6:00 pm. We did not try going into town while the cruise ships were at port. Hell was only good for a quick photo. The turtle farm is a good place to see captive green sea turtles but we enjoyed seeing turtles while diving more.

Our vacation at the Sunset House was excellent. I look forward to visiting again.

  • This TripAdvisor Member:
    • Liked — SCUBA Diving
    • Disliked — No serious complaints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheoreticalChemist's Summary
Date of Stay: March 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: 02 February 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers
I do not recommend this hotel for:
Young Singles, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £120 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Listen to the majority of the reviews”

Sunset House

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5 of 5 stars
Upstate NY
24 Feb 2008
3/3 found this review helpful

My wife and I have been to Sunset House about 30 times in the last 20 years. We have never had less than a wonderful experience. The staff from the general manager to the goundskeepers and housekeepers have always been friendly and helpful. The general manager lives on premises right over the dive shop. The diving is excellent, particularly the shore diving right in front of the property - wall, reef, wreck and mermaid. It is also the normal area that the Atlantis Submarine operates in which makes for some interesting photos. The dive staff will give you as much or as little help as you desire. The restaurants and bar are also top notch. We just returned from an 8-night stay and never left the premises except once to go to the store. If you want a family friendly resort where you can get diving limited only by your computer, you can't go wrong with Sunset House.

  • This TripAdvisor Member:
    • Liked — Wide range of accommodations - simple room to apartment
    • Disliked — Nothing really. We aren't fussy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scubafc's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: 24 February 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, People with disabilities, Older Travellers, Families with Teenagers
I do not recommend this hotel for:
Young Singles, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £120 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sunset House

( 3-7 of 25 )
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Sunset House Address

390 South Church Street | PO Box 479 GT, George Town, Grand Cayman