The Sugar Bay seems tired and rather lacking in management. The staff are friendly. It serves the purpose of providing a large clean room - 2 clean pools and access to the beach but not much more - very quiet too. Just don't have great expectations.

We were room only and only ate breakfast at the hotel - the continental was OK. (There isn't anyhwere else to have breakfast!).

It's handy for beach bars at Timothy Bay (10 minute walk max) and we ate at them most nights or took a taxi elsewhere on the Island.

There's stuff to do on St Kitts - but we much preferred Nevis - quieter, more comfortable, better beaches - good food. Stayed there for 5 lovely nights at the Hermitage Plantation Inn - highly recommended.

My partner and myself have just arrived back from a two week holiday where we spent the first week in antigua and second week in st kitts accomidation being the sugar bay club which we stayed on an all inclusive basis.
On arrival we were greeted by very nice reception staff, and from outside the hotel it seemed very nice. upon arrival to our cottage which was located at the far end of the complex, we were dissapointed with how unkept the gardens were as most of the grass area located around the cottages was dead and straw like.
Upon entering our room we noticed that the floor throughout the cottage was very dirty and had obviously not been swept or mopped for that matter, and the windows were literally that dirty that you could not see out of them. The room was running alive with ants and small flea like bugs which were crawling out of the skirting boards.
The beach was unkept with litter and seaweed everywhere which put us off returning throughout our stay.
The buffet meals were tasteless and overcooked with very little variety. It was vertially impossible to get a drink from the bar after 11pm as the bar staff would refuse to serve you as they wanted to go home for the evening (although it states that the bar is open until 12pm)
Overall it was horrible, dirty, unkept and was a total waste of money in my opinion.
St kitts is a lovely island overall with very friendly people so i would reccomend visiting the island. BUT STAY CLEAR OF THE SUGAR BAY CLUB!!!!!!!!!

My husband and I stayed at St. Kitts March 26-April 2. The hotel itself is a little run down, the rooms could definitely use some updating. However, the food was fantastic, they say there are 2 restaurants but its actually 1. In the morning you eat at the breakfast buffet and then lunch on the patio and dinner is served in the same place as breakfast. They have a different soup for both dinner and lunch and they were always delicious! And the main dishes were always perfect. The staff was great everyone was always pleasant and friendly. Yasmine who works at the restaurant is one of the nicest people we ever met just a wonderful woman who always made sure we were happy!! The one complaint we had was the hotel was soo quiet, there were only 3 other couples at the whole resort!! St. Kitts is a beautiful place, definitely recommend the rain forest/volcano hike its a wonderful experience! And the Catamaran snorkeling cruise was a blast. There is not much in the way of nightlife we liked to walk down to the Marriott at night for the casino which is about a 8 minute walk from Sugar Bay. Timothy Beach which is about a 10 minute walk where you will find a bunch of small bars/restaurants, Cathy's chicken was absolutely delicious but be prepared to wait!!

Well where do I start....Just got back from a fabulous week at this hotel. Let me start with the hotel itself. If you want 5 star luxury DONT go there. The rooms are basic, and the bathrooms are in need of refurb. Salmon pink fittings went out with the ark! They are chipped and the taps are so old that they creak when you turn them on. Having said that, the room was kept very clean, was large and had all that was necessary, so as you don't stay in the room all day, it was fine. The food, though not huge in choice, was for us, a highlight, as everything was cooked beautifully, was plentiful and always served with a smile. The hotel staff were a pleasure, with not one that was ever offhand or non attentive - in fact everyone that we came in contact with on the island was the same.As other reviewers have said - if you want noise, brash and often rude then go to the Marriott next door and pay the price. The Marriott was fine for an evenings amusement in the casino, but if you want informal, quiet and relaxed (and much much cheaper) go to Sugar Bay. We stayed at end of February, so was probably quieter than usual,but remember for all you younger generation, that SAGA use this hotel, so happening it aint!! However if you are like us, just want peace and quiet and no horrible screaming kids, no blaring music all day then this is PERFECT. There are very few "sights" on the island, but the little scenic train trip around the island is a must, if only to hear the narrative from the bus driver on the way back pointing out highlights such as the police station, the town hall and a large supermarket! Poor chap - he really was struggling for "highlights" Nevertheless, having visited quite a few islands in the Caribbean, I believe this is one of the prettiest. What also made it so much fun were the other guests - some were hilarious, and kept my husband and I in fits. So thank you to the Miss Marple look a like, with meek husband dutifully following behind at 5 paces (or losing himself - perhaps on purpose?) which meant that Miss Marple spent alot of time trudging around asking everyone if they had seen "him"! Thank you to the Welsh client, who perhaps was deaf, because he never spoke unless it was at 50 decibals. Thank you to the group of 10 Canadians? that thought it was obviously necessary to consult on their wardrobe every night, so they all turned up in matching tee shirts each day (perhaps it was so they didn't lose each other) You all were the entertainment unknowingly, but for us helped this holiday to be wonderfully unforgettable!
What for us brits was the biggest pain of all was EXCEL.COM. You fly direct to St Kitts which is fine albeit the plane was delayed there and back. However on the way back you take off, land in Antigua, spend an hour going through security yet again, hanging around until the plane is cleaned refuelled and has all the Antigua passengers on board. Not what you really want at the end of a holiday. Still you learn by experience, and my advice is pay the extra and go VIRGIN. Come to think of it, ANYTHING but EXCEL. We have stayed on many of the Caribbean islands some more than once, and this is definitely one I can recommend for those who want a relaxed, informal non touristy experience. The free entertainment is pot luck!!