I stayed at this hotel for two nights in cabana 418, after the first night, I went to breakfast at Vie de france opposite the Airport, on my return to my cabana at approximately 8:45am, I saw a gentleman coming out of my cabana through the front sliding door, I assumed this was a maintainance personnel, since I reported the sliding door was not locking. I inquired are you here to fix the sliding door, he replied yes and proceeded to thug the door back and forth. My wife and daughter proceeded to take a shower, I rest my cell phone and carry bag on the counter.
Immediately after the gentleman left I attempted to make a cell phone call, but was unable to, since my cell phone was missing, I immediately checked my carry bag and found my wallet gone. I immediately reported the incident hotel security, a report was given, it was discovered the this person was not hotel staff, no one knew him. I was told to report it to the police, I did, after having to get to the station on my own. Ther police were very accomodating, unlike the hotel staff. I was never compensated for my loss, neither did I receive an apology.
Two days after, from home I call my stolen cellphone and to my dismay a local answered it, he told me it was given to him by another local, he assured me he would return it to the hotel.
Since I've heard nothing from the hotel staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists