me and my husband made reservations at this hotel to spend our easter of 2007....unfortunately we canceled and we never made it to the store bay holiday resort.....after sometime i decided to call them to have my money refunded...it took me about six phone calls to finally get a chance to talk with the manager...dawn...after all the frustration she explained to me that they never had a record of my cancellation so therefor i cannot get a refund....i explained to her that its not my fault that her staff never took the time to log it in and she acted like she didn't care so i guess i just financed this resort with my hard earn cash for nothing.....i wont recommend them at all because they don't do good business at all

When i first visited Tobago i stayed with my dad at where he was working(Store Bay) to me i loved the atmostphere very clam & relaxing.I even went back to spend some time there and not alone but i dragged my two young cousins & my aunt they all enjoyed the stay & Dawn & carol was indeed very nice not only nice but very helpful as to the island top spots.I will visit time & time again there for my stay in Tobago.

The office hours are 8 am to 8 pm and after those hours there is no security on the compound. My family and i stayed there for 3 days and the last day we work up to cook and guess what no GAS. What a treat that was to us. We were looking around for a receptionist or someone to assist us but all we got from the maids were the office hours are from 8am and it was 7:30am. When the rain falls be prepared for flood downstairs. Wow what a resort. Forgot the best thing we had no light in the room and outside. We told them about it and they never came. Please choose somewhere else to stay.

My husband and two young children stayed here for two nights and three days . We requested a room for four on the ground floor. When we arrived, we were told our room was on the upper storey. This presented a problem for us as we had a stroller and baby bag to lug all the time. We were told that a room would be made available for us the next day on the ground floor on the following day. This never materialised. The other problem with the room was that it could only accomodate three. When we pointed this out, a bed was quickly put in, but we now could not close the bedroom door as the bed was ill-fitting in this room. The dishwashing liquid ran out fast, and there was no refill by housekeeping. There was a blackout, no generator kicked in , and so there was no a/c that night. Also no electricity meant the water supply was disrupted - that's right -no water. That is a nightmare with kids around. The icing on the cake came when, on the day we were scheduled to depart , we requested a change of towels as we were only given one set since arrival. We were informed that their policy was no towels on check-out days!! Contrary to expectation, our room was not cleaned properly, and certainly not every day. This was certainly my last visit to this place.