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Viva Wyndham Fortuna Beach: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 702 reviews
702 Reviews
5.0 of 5 stars
128
4.0 of 5 stars
243
3.0 of 5 stars
128
2.0 of 5 stars
104
1.0 of 5 stars
99
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#4 of 18 hotels in Freeport
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  • Hotel class: 3 of 5
  • Rooms: 276
Description: All-Inclusive Italian-style Beach Resort located 12 miles from downtown Freeport & 13 miles from Freeport Int'l Airport. This description is based on information provided by the hotel.
Address:
Doubloon Rd. & Churchill Dr.
Freeport
Grand Bahama Island
Check Rates: £143 ($286) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Viva Wyndham Fortuna Beach

( 32-36 of 702 )
“Trip last week.......”

Viva Wyndham Fortuna Beach

12 May 2008
1/1 found this review helpful

Ok...I don't leave reviews as a norm....however there have been SO many DIFFERENT reviews about staying here, I'll put in my 2 cents :-)

The room (we were in C) can use an upgrade, however...they weren't dirty, just minor things could help and I know they are working on the resort and understand completely...they'll go from beach front back, which makes perfect sense. I also don't spend my vacations in my room......it's for sleeping, showering etc.

The reef off the beach was AMAZING.....however, I would love to see (as others we were with stated as well) something when people check in as to education about the coral reefs...they are ALIVE and it was disturbing to see people walking on them....VERY disturbing. So I have shot an email off to the resort management about some type of education for people who don't know much about reefs. Either a quick speech or give every person who checks in a letter regarding the reefs...we need to protect our oceans, and the reefs that sustain the life we like to see out there!

The snorkeling was AMAZING...we saw tons of fish, as well as a large barracuda and a ray the last day we snorkeled! The color of the water....amazing....I've never seen true "emerald green" water until we were there!

The staff I didn't find unkind....we were asked over and over again if we were enjoying ourselves. I did find the female staff to be less "accommodating" than the male staff....but I didn't deal much with the staff, really just the bar tenders...LOL

Ahhh..the time share people...if they try to grab you, just tell them you already have one...they will leave you alone and they don't "prey on you" we were asked twice, we told them we had one...end of situation!

There was some work going on which one person who left a review complained about...my theory on this....they were fixing the deck on the beach front bar the day we got there....no big deal, and they built a little cabana thing next to the pool while we were there...but it was NICE TO SEE THEM WORKING ON IT....and they ARE fixing it up. I did not hear nail guns all week, or skill saws...only a couple times, and regardless my thought is they are fixing it up, they were hit hard with the hurricane a couple years ago and it takes time to get things back up and running.

The beach had SOME garbage on it....but that was more the mustard packets etc, and not many, I honestly didn't see a lot of garbage on the beach...and I was there at the same time someone posted it was loaded with garbage, which really was NOT the case...someone was always walking around picking up glasses etc, and honestly...it's laziness of the people staying there than anything...PICK UP AFTER YOURSELF and there won't be a problem! That is my theory. They did rake the beach one day we were there....that was about it, however I was told that they are gearing up for the busy season and staffing wasn't complete while we were there.

We had a day with no bath mat....and had to ask for wash cloths, however I asked, and they were there in less than an hour.

Someone also posted NO BOTTLED WATER, again...NOT THE CASE. We, however, are wyndham by request members...they delivered more than enough water and soda to our room while we were there...than we needed. They also brought us a bottle of champagne, glasses, and a fruit/cheese/cracker platter while we were there. I recommend becoming a by request member if staying at any of their properties. Also..the drug store sells water (bottled) and believe it or not...it's cheaper than buying bottled water in the states!

The bars, there are two...one in the rec room and one on the beach. The bartenders were fun and friendly. David and Kevin were the BEST....ask David for his "specialty" I won't ruin the fun here....just ask him....you can also request top shelf liquor if you want it....

The pool table needs some attention...LOL...we ran into a few issues with it, and there is no chalk....but I found that the sand works great instead of chalk :-)

The food was not bad, it kept you full....we ate out a few times....and speaking of that...if facing the ocean, take a stroll to the right down the beach and eat at Georgies...VERY GOOD food! We enjoyed our dinner there...it was well worth the little 10 min walk! The asian and italian restaurants were good as well.

We went into Lucaya a couple of times....hit Rum Runners while there.....great place to eat and drink (we did both there) and the greek restaurant (I don't remember the name.....) was wonderful!

People vacation is what you make it....the wedding party we were with had a few issues, however the resort made well on the issues for them.

When I vacation I do not want to be hounded, I don't want to be waited on hand and foot and I want to relax....I relaxed, had a good time with wonderful friends. I would like to see how they are in a year, after they are done with the renovations.

It's not a terrible place......some people just have a different idea of what they want and honestly we spent twice what we did there in Key West 2 years ago, and had a fine vacation.......

We never made it to the shows, so I can't comment on them....we were too busy doing other stuff!

That is it for now......was it perfect, no....however what makes it perfect? Being waited on hand and foot or enjoying yourself? We aren't high maintenance, and we had fun......things happen and I've had issues in other places I've stayed.....

  • This TripAdvisor Member:
    • Liked — Beach, pool, reefs
    • Disliked — food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1e1b1s1's Summary
Date of Stay: May 2008
Travelled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 01 March 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Caution Is Mandated, Read This Thru To The End”

Viva Wyndham Fortuna Beach

Save Review
2 of 5 stars
W. Lebanon
11 May 2008

Well I am writing this in hopes that I might save someone a lot of agravation and anger. This location was chosen by my friend who was getting married at the Viva Wyndham and it also happened to be my honeymoon so I entered in to this thinking it was going to be really special. Well at check in we found out that our room was a smoking room w/ king bed, not what I had booked. We had booked a non-smoking, king, ocean view. We then had to wait almost 2 hours before getting a non-smoking room with 2 queen beds, as this was the only thing available so we were told. When entering the room, (supposedly recently remodeled), we encountered what looked like a large blood stain on the bathroom door and trim, the furniture was in need of repair, the sliding door did not close correctly and the first bed we used dipped in a good 4" on my side. So the next day we switched to the other bed which wasn't much better. There were other issues with the room but they are not worth mentioning, it is clear that the level of attention to detail is not the same as in the states. Well, after 3 days of the sliding door waking me as it rattled in the wind, I called the night manager who told me he would leave a note for someone in the AM and he was sorry. Well no one in the AM ever called so I had to spend an hour or so chasing down someone who could have our room changed. Once this was done things greatly improved! We had our king room, non-smoking, ocean view that was in reasonable condition. The hotel started treating us like we were on our honeymoon and stocked our fridge, bottle of champagne, fruit, and several other nice things.
Overall, it is a very pretty property, the bimini buildings have been renovated, (although not the best attention to detail), it is a fun relaxing place and done right could deliver a great vacation value if your not expecting to much. The food was good at the buffet and the resturants were very good. The best thing was the dive shop, great people, great diving, my special thanks to Sawyer, Sean, and Patty who knew of our honeymoon needed saving and made it very special. Once we had brought our problems to the right person, (Manager P G), most of our issues were resolved, addressed, or compensated, thank you P G for all your help, my new wife now has some nice memories of our honeymoon.
I must say there were others in our party,(about 25-30), that had no problems and then there were some that had more problems than us. It is clear to me that the island pace is much slower than here in the states, so if you can let some things go and understand that your "not in Kansas any more", your trip could be a good one. MOST IMPORTANT....IF THINGS AREN'T RIGHT GO STRAGHT TO THE TOP RIGHT AWAY, AND GET EVERYTHING RESOLVED A.S.A.P.

  • This TripAdvisor Member:
    • Liked — Very pretty property and great ocean views
    • Disliked — Distance from town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardwellti's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: 11 May 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Girlfriend getaway
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great stay Will return”

Viva Wyndham Fortuna Beach

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5 of 5 stars
Newberry mI
7 May 2008

We were concerned with this trip because of the reviews, so we contacted Mr Burrows at the resort and upgraded to beachfront in the Bimini building. It was excellent. The food is buffet style, not perfect, but it more than fills you up. The specialty restaurants were very good. The dive shop is great. The staff is friendly, gracious and will go out of their way to help you. The beach is great with a very nice reef out front. There have been some reports of building going on. And, yes, there is remodeling going on but you have to search it out because they don't want to disrupt the resort. We only had one problem and it was out of the resort's control. This was with the tour operator and an excursion. So go to this resort, get ocean front and your room will be good. We did alot of homework in regards to this trip and it paid off. We are very glad we went and will for sure return

  • This TripAdvisor Member:
    • Liked — Beach
    • Disliked — Shabby Abaco buildings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
linedog's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 07 May 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners, Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not a bad place to relax!”

Viva Wyndham Fortuna Beach

7 May 2008
1/1 found this review helpful

This was my first visit to the Islands and I took along my best friend as we were in desperate need of some overdue down time. The check in process was easy and we were greeted warmly and there were no issues. We ended up in the C building which is quite the walk from the front desk. The room was not bad, a bit out dated, but I hear they are renovating soon.

We got bored there after our first day, but the constant flow of drinks certainly helped. We were not impressed with the food in the main dinning hall and I am not a picky eater - it was challenging at best. We ate alot of salad and if you dont arrive early you will find the selection is not ample. We did eat at the Italian restaurant once and it was fine. Never made it to the Asian place, but I hear it was good.

We did enjoy the staff, they were all warm and friendly - I suggest making friends with your bar tender!!! There were alot of families and it was noisy at times around the pool and not alot of shade. The beach was nice and there are alot of lounge chairs provided, get one early if you plan on hanging out at the beach all day.

We spent our evenings in Port Lucaya which was alot of fun. Alot of activity and people mulling around. Ample shopping and several bars to chose from. Rum Runners is the best price wise and we had the most fun there. Bahama Mammas is fun too for after hours as they stay open very late!

Overall we had a blast! We met some great local people and I would consider staying at this resort again. If you want rest and relaxation, you dont need to leave the place... if you want to party - get out and head to town as that is a great adventure.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
missmichelle7786's Summary
Date of Stay: May 2008
Member since: 07 May 2008
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“PLEASE READ THIS CAREFULLY ...”

Viva Wyndham Fortuna Beach

3 May 2008
1/1 found this review helpful

I ask you to read this review carefully because I need to make a few things clear. The main point that I want to get across is that I AM NOT one of those people who complain a lot and are never satisfied! I don't make a lot of money, I'm not in the habit of staying at "top of the line" places, and I'm one of those people who can normally find fun in an empty box. So this review is not coming from someone who is hard to please or whose expectations are normally high - I promise you that.

I really have to say to anyone considering this place to PLEASE please reconsider - it was truly the worst place I had EVER stayed in. I went with 4 other people that I absolutely adore, and as a result of that my vacation was salvaged. But I have to honestly say that not only is the Viva Wyndham an old, outdated and poorly functioning resort, but the staff there (for the most part - there are always exceptions) are completely disinterested in assisting you with any of your needs or concerns. They were rude, sneaky and unresponsive, and I hate to say that it was exclusively the female staff (again, with some exceptions). I won't go into painstaking details, but these were some of the issues:
* They gave away our original room after we checked in, but before we were able to pick up our keys (which we couldn't do until after 3pm). Even though I signed a form saying that I had 2 rooms (for my party of 5) in the C building, they tried to pass it off as a "front desk error" and changed the location of one of the rooms to the A building (which I've read is horrible). When I pointed this out the women at the front desk - who were snickering amongst each other - they were basically like, "tough - this is your new room." Only when I wouldn't take no for an answer did they then bump somebody ELSE out of their appointed room to put us in it; I'm sure they will tell those people that it was a "front desk error" as well.
* Our room's shower barely worked (only a light trickle came out), we had no soap (had to call twice for it), and we never got enough towels or a bath mat. Our second room (for 3 guests) had only 2 beds, and we had to call to have a decrepit cot brought in. All the bathroom fixtures are old and rusted, and there is a constant supply of tiny ants roaming by the sinks.
* There are only 2 bars - one in the "lounge" (which looks like a college lounge, complete with dirty futon-like couches), and one on the beach. All of the liquor is bottom shelf, and they didn't even offer the island's own rum. This is also big - THEY DO NOT OFFER BOTTLED WATER! They filter their water, which still tastes terrible.
* The reportedly "beautiful" beach is dirty with cups and garbage, and the resort doesn't think enough of its guests to even clear it away at the end of the day. The water is not clear blue Caribbean water ... it has lots of seaweed and coral, and you absolutely have to have water shoes to even go in it.
* The pool is small, but pretty nice. The music they play by the pool is often stopped in the middle of songs, and the CD's get stuck often. They were also building some kind of hut by the pool during the day - so the mangled music was mixed in with the sound of hammers and band saws.
* The 2 reservation restaurants are really lovely, the staff in them are nice, and the food is good. However, these restaurants are only open on certain (alternating) days, so you really won't get to patronize them more than once in a week's time. But the main dining hall where you don't need reservations (and where you have no choice but to eat breakfast and lunch there) is pretty gross. The food is bad and barely warm to the touch. It's an open air restaurant, so there are flies landing in the salads and birds flying around and landing on the tables. The food is buffet style, so when a tray is empty it will stay empty for a very long time; they barely refill empty food trays, and they never replenish the fresh fruit - ever.
* The woman who handles the booking of excursions is completely rude, cold and unfriendly. She wouldn't make eye contact with us (we were at her desk in the morning before she arrived); she refused to acknowledge us until she took out her laptop, booted it up, and made a phone call; and she was completely resistant to describing any of the excursions. It was like pulling teeth with 100 questions just to get any information - and we'd get one word answers. We are not rude people - I don't understand what elicited this type of behavior from her. In the end, we didn't book a single excursion.

You know, there's so much more to say but I'm going to leave it at this. Again, I went with some wonderful people and we made our own fun; I've also been to other resorts where the reviews were terrible, only to arrive and be like, "what were they talking about??" So I'm not hard to please - really; but I just feel the need to let other travelers know that this is NOT the place to stay. Don't waste your money (it wasn't that cheap), and don't ruin your time off - save yourself the aggravation and go somewhere else.

  • This TripAdvisor Member:
    • Liked — The trapeze
    • Disliked — The service and the condition of the resort overall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverdale_NYSandyP's Summary
Date of Stay: April 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: 06 March 2003
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: £143 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Viva Wyndham Fortuna Beach

( 32-36 of 702 )
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Viva Wyndham Fortuna Beach Address

Doubloon Rd. & Churchill Dr., Freeport, Grand Bahama Island