We returned from a vacation in the resort last week. The resort is located very near the beach, close to Lucaya, and has its own Yachat club with excellent diving instructors (Melinda and Fred).
Very nice accomodation (ask for the town houses), Very good stuff (Ricko).
Try to avoid the sells team (time sharing).

We booked this Resort through RCI and it was horrible to say the least. The rooms were not updated as advertised when we booked through RCI. The 2 bedroom single level has a jacuzzi in the middle of the master bedrrom. The jacuzzi was stained and hardly inviting. There was minimal lighting in the bathroom and the tile in the shower was old and stained. The bed comforters were very a very thin floral print, very outdated and old school. We requested a new room the second night and were moved to a 2 bedroom townhome. The townhome was just a little bit cleaner but not much. The toilet kept clogging and there were ants everywhere all the time!!!! The office closes at 5pm and 2pm on sun. You cannot receive phone calls in your room after that because no one is on duty to transfer the call. The Grouper Grill served beverages in dirty cups and did not take calls from the room. The overall attitude of the satff, except Ty in the front office, was rude and not customer service oriented. The resort does hae a taxi but it is expensive to take. It costs about $4 pp per way. Even if your going to Port Lucaya which is only about a mile from the resort. Also, the staff provides transportation 2x's per week to the store. They take the guests to the most expensive store on the island, "City Market". They do not have the guests best interest at heart. After renting our own car from the resort, we discovered a store by the name of Solomons. Solomons is about 5 miles from the resort but they have more of a variety of foods and also the prices are cheaper. Lastly, they made a mistake by sending a maid in our room to clean up. They thought we had checked out when we actually had 2 more days. The bad part is, when we returned from our snorkeling tour, our door was wide open and all of our valuables exposed to the public. Luckily for them nothing was missing. Management did apologize by sending a note and a bottle of champagne to our room. Something positive.....The monday night resort activity was fun and the food was decent.

Quite a relaxing stay, main pool was closed to refurbish (which is understandable). Would have appreciated prior notification of this detail. Secondary pool was quite delightful. We were the only ones there aside from the divers attaining their certification.

Complimentary Bahama Mama's upon arrival were outstanding. What a wonderful practice to welcome guests after their day of traveling.

Avoid the sales staff at any cost. Their high pressure promises are borderline fraudulent. Maybe not so borderline.

Informed to pay a $68 electricity fee upon arrival. Be aware.

Lovely facility, beach too far away, yet not too much of a problem. Shuttle for grocery runs, beach runs, etc. Car rental on site.

Booked the hotel through Grand Bahama Scuba via email..

Cost for cab from airport is about 20 to 23 US$.
Reception was excellent, sorted me out with a key in minutes. Room was a 1 bed self catering and it was massive. Lovely bed, shower, cooking and living areas with a view onto the canal system and out to the sea.. (2 beds also available)

Rooms may have previously been described as dated, but there were workmen busy painting and making things nice... They re-vamped 4 condos whilst I was there, and frankly the one I was in was fine..Its nice to see a complex re invest money in itself to make better..

Free safe in the room, coffee maker, microwave, VT, iron and board..

The meals in the bar area were good and not expensive....ideal if you are on vacation and dont want to cook..

There is internet connection either with your own machine or one of the hotel computers at $5 per day or $25 per week.. Which is a lot better than what I was charged in Nassau at $10 for 30 mins!!

Pool is very clean and of a good size..there is also a small pool, this was being retiled whilst I was there..

Now the good bit...the staff are FANTASTIC, typical of almost all the Bahamian people they are quiet and reserved but if you smile and say hello they just grin from ear to ear.. They couldn't do enough for me, Its a timeshare/condo complex with a customer service second to none..

Car hire is available at Ocean Reef, so dont worry about getting one at the airport..

There are lots of things organised, and various trips you can go on, however I just used my mornings (9am -2pm) scuba diving with Fred and his team at Grand Bahama Scuba... They treated me very well and divers were made to feel like part of an extended family on the boat.. who were looked after very well... rather than just treated like cattle..I looked at the other dive operators but would recomend this one...and I have been diving over 20 years so I know what to look for..

A cab into Port Lucya is roughly $12 and this is where the night life is, casino, bars, restaurants etc..

If flying into Freeport from Nassau (where the UK flights go) you can make a return trip with Bahamas air for about $170.. phone
1- 242- 352 8341