We stayed at Grand Isle in March for 6 nights. We stayed in a two bedroom villa that was awesome. Kids had own bedroom! The kitchens are really well appointed and the interior furnishings are amazing. As a family this was a great vacation for us.

The food was very good overall and the service was great. If you like good seafood you will like the restuarant here.

Service in our villa was great. We needed a high chair and someone brought one right over when we arrived. Anytime we called for anything they were right on it.

We all enjoyed the beach and pool area very much. Highly recommend Grand Isle for a family vacation. Next time we are staying at a 3 bedroom with another couple.

Having a golf cart for zipping around was also great and a nice free extra.

Our trip to Grand Isle Resort and Spa was wonderful. It exceeded our expectations in all areas. The facility was incredible, the staff were extremely friendly and the scenery was breath taking. We enjoyed every aspect of the trip. We are looking forward to another visit. The spa maybe completed then and possibly a marine restaurant they had advertised.

Overall this place is beautiful. Villas are spacious with upgraded amenities--travertine floors, luxury tiled baths, great beds, granite and subzero appliances, etc. etc. We found the service to be fine--had a question about how to work the TV and they sent someone right over to show us. One thing they did not advertise was the fact that they give you a free continental breakfast every day poolside. I remembered seeing that when we booked our room but they did not tell us about it until I specifically asked. It's not the best of spreads but it comes in handy at a place where lunch can set you back $40 per person.

Our major beef with the place is the beach. It is a beautiful stretch of white sand on the other end from the Four Seasons Resort. It should be a perfect place to park yourself and enjoy the turquoise waters. But we were appalled when we actually walked on the beach the first day and discovered that there were hundreds of pieces of garbage mixed in with the sea grass that had washed up on the beach--all sorts of plastic containers, tons of plastic bags, motor oil containers, etc. It was worse than any site I have seen in the States--at least in the past 30 years. Kind of took the fun out of going in the water knowing that all this stuff was floating around in it. It certainly wasn't what we expected being in the remote "Out Islands". By our third day there it was better so they must have cleaned it up a little. Still, it was a little disappointing given the fact we paid around $1300 a night for our villa. The beach on the Four Seasons end was spotless, by the way, so they must pay better attention to cleaning it regularly than Grand Isle Resort does.

We decided to stay at Grand Isle because the reviews on the Four Seasons (right down the beach) were mediocre. The rooms at Grand Isle are beautiful. The furnishings, bedding, appliances, etc. were all top notch (Bosch washer & drier, Sub-Zero refigerator, Kohler fixtures, granite countertops and stone flooring). The first floor of our unit consisted of the master bedroom and bath. Upstairs was the kitchen, living area, dining area and a powder room. Because the units are individually owned, the interior design is slightly different in every one, but the two we saw were both gorgeous and appeared to be brand new. Our unit had two upstairs decks overlooking a beautiful crescent of beach. If you need a safe in your room, be sure to request a room that has one. Ours did not even though I had emailed the resort in September when I made the reservation and was told that the rooms had safes. After unpacking, we realized we did not have one and the front desk confirmed that most rooms have them, but ours did not.

The general maintenance of the facility is excellent. The pool area is also beautiful. We were generally the only ones at the pool during our visit.

Don't expect service like you would normally receive at a Four Seasons or other high end resort (i.e nightly turn down, bottled water in room and at pool, etc.). It is the one area that prevented me from giving the resort an "Excellent" review. Although the staff was all pleasant, no one went "above and beyond" like you would normally expect from a 5 star facility.

Alex at the pool/restaurant area was an asset to the resort. He understood the hospitality business and was always available to improve the guest experience!

Continental breakfast is included in the room charge, but we preferred to take the golf cart provided with the room to go to the Four Seasons for breakfast. We had one very good dinner at Grand Isle and one very bad experience. Our friend spoke with the restaurant manager the next day and described our experience and he voluntarily took the dinner charge off of our bill.
The best dinner we had was our last night when we ate at Il Cielo at the Four Seasons. We would have eaten there every night if we had known how good the food and service was.

Overall, Grand Isle could have the potential to be a 5 star resort if they take care of some small service issues.