Excellent location, at the foot of several largest ski slopes.
The heating was poor, not only in the rooms (after a few complaints we got an electric stove so the problem of the cold room was solved), but also in the swimming pool area, which is a pity, because the pool area is wonderful, but when it's cold you can't enjoy your time there.
The staff are generally kind (room service, waiters etc.), but an unpleasant scene happened when checking out: the receptionist asked us to pay extra charges for the room even though the bill was paid in advance and we got vouchers saying that everything was paid in full. The receptionist was loud and rude, I told her to make a phone call to the Belgrade main office, but it was Sunday and nobody was available there. It felt embarrassing standing there at the reception in front of dozens other guests queuing to check out, trying to explain to her that the whole amount was paid two months before . This certainly ruined our stay at the hotel.
Wi-fi was not available 24 hrs, but only a couple of hours a day, and not every day.
- Official Description (provided by the hotel):
- Located at the very slopes of the mountain Kopaonik, hotel “Grand” is here to fulfill your vacation. Hotels guests, at their disposal can relax in our SPA centre, indoor swimming pool, jacuzzi and various types of massages. For those guests who wants more active holiday,hotel provides indoor football, basketball, tennis & walleyball pitch, fitness & gym hall, bowling centre, and many more. For our youngest guests, we are offering big indoor playground. In our restaurant you can experience the authentic cuisine, which is going to satisfy even the most demanding gourmands. ... more less
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