Hotel has nice position and moderate price, but staff response is not at the level expecting for 4 stars hotel. In our room we couldn't regulate the temperature, it was to warm so we had to sleep with open window at -10 centigrade outside. We complained at the reception desk several times, but without results. Forget about Internet access, it is to slow and almost unusable in rooms. You have to go into the lobby to try to catch wireless, but be careful because it is very cold there so wear warm clothes. Local telephone numbers between rooms don't work. You have to call reception desk and ask the phone number of specific room because room numbers are not matching local phone numbers. Our sink was clogged for 4 days before they resolved it. There is no non-smoking cafe where you can order a coffee or some drink. The food is not bad, but not excellent also, let say average. Lunch time is between 13:00 and 15:00, so it is unsuitable for most skiers because ropes are working until 16:00. They probably want guests miss the lunch and save some food and costs. I don’t see any other reason, because most of guests complained about it. I have been my second winter season in this hotel and it is definitive my last time to book it.
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