When I write a review about Ghana, I always grade the place accordingly (that is, not compared to the Waldorf, but how it is amongst other hotels you will find in Ghana). Therefore I grade Chances Hotel as a very good, as I have stayed in MANY Ghana hotels, and the experience here was a positive one.
Chances Hotel is an expanding complex in Ho, the capital of the Volta Region. Despite Ho being a capital, it is probably the quietest of Ghana's capital cities that I've visited (I've not been to Wa or Sunyani), and the town itself is more of an administrative centre than a tourist destination. I used CH as a base to do some exploring of the Volta Region with my fiancee.
The rooms themselves are very nice. We had a chalet, and I thought the room itself was better than the rooms I stayed in on my recent trips to Busua & Takoradi (see my reviews), where I payed more money per night on each occasion. The chalets are quite large, with a hi-def TV, large ensuite bathroom, and neat bedroom which had AC & a bar-fridge. The double bed was actually two singles pushed together, but this was a minor issue as I am sure that they do this for twin stay rooms as they can just push the beds apart.
The wi-fi was a little dodgy - the first night it didn't work, but the receptionist explained that the whole hotel had the problem. No biggy, the receptionist claimed it would be fixed in the morning, and it was, although you don't get a signal in the restaurant/bar area often. The signal would sometimes be lost even from the chalet.
The internet cafe is interesting - it has a closed sign on the door by 5pm - although the receptionist said they would open it if someone wanted to use the internet cafe after 5pm (which I would have thought would be the time it would be most in use !).
The restaurant serves a pretty good breakfast, although I only eat eggs one way - scrambled - and on the first day the restaurant made them up for free, and on the second day I had to pay 3ghc (?). Possibly because it is not a standard part of the buffet, I had to pay, although it doesn't explain the first morning when I got scrambled eggs as part of the free breakfast (?).
However, breakfast aside, I though the menu was pretty limited for western travellers. Sure, it had things like "Spaghetti Bolognaise", but I never buy that from anywhere but an Italian restaurant when in Ghana as you normally get the Ghanaian version of this classic dish, which is a hatchet-job on the way that the Italians make it. So with no burgers or pizza on the menu, and with anything with seafood or mushroom not being entertained on my part, I went for Pepper Steak, but it was as tough as an old boot, and in the end I just ate the chips (which were quite good), and my fiancee donated one of her Chicken Kebabs, which was quite good.
I hope the management do read this review - I think the restaurant's menu needs work. Deep down, most westerners will stick to the food they know, rather than to Ghanaian dishes - most of us westerners don't mind trying Ghanaian cuisine once or twice, but then we prefer to eat the dishes we know, as Ghanaian cuisine is not really our thing.
Therefore, if I were to make a suggestion, the restaurant should make up a wood oven, and make wood oven pizza, which they should also advertise from the roadside in order to get local traffic. There seems to be plenty of space on the property, so I think a corner where a wood oven could be made would be relatively easy to do, and I know from experience in the field that you normally make 100-120% profit on the cost price of making a pizza in Ghana. Adding burgers to the menu would also be great, depending on if they are faithful reproductions of what they are supposed to be (again, sometimes the local interpretations contain some truly weird ingredients in the patties - I've encountered things like ginger, and shrimp stock, the latter of which had me on the verge of vomitting as I detest seafood). If the restaurant wants to do pasta dishes, great, as it's a cheap meal to produce and you can charge a premium price at sale, but use the Italian recipes.
I think the problem with opening up CH to the public as a restaurant is this - the restaurant is not located by the security gate, so unknown dinners would be walking nearby to the chalets/rooms in order to get to the restaurant, so an extra security man or two would need to be hired.
Strangely, there is no "order-on-demand" for the restaurant....it seems to have set operating hours. This also applies to the bar, so if you want a drink after 9pm (or whenever the bar closes), you will need to leave the complex.
My complaints/suggestions for the restaurant are not peculiar to the CH in Ho - these are observations that I can see when I travel throughout Ghana, as hotels often just don't get the menu right when catering for foreign tourists.
One other review existed before mine, and they slammed the staff - I never encountered any such problems with snickering staff, etc, so maybe they got sacked or something. I found the receptionists helpful, and the majority of staff I dealt with were in the restaurant, and they were fine. Foreign visitors need to take into account that customer service in Ghana is often laconic, and you rarely get a smile. Usually, staff get up to serve you like it's a chore, don't often smile or make you that welcome, and walk off to the kitchen often at a snail's pace. I have always wrote this down to the appalling wage conditions in the country - most hotel staff are making around $5-10 a day, and that is "generous" - minimum wage is now 4.48ghc, or about $2.50us, a day !
Overall, CH is a very good place to stay, and the best place in Ho to stay (at the time of writing), but there are some improvements that can be made to really make it classy.
We took chalet #15, and that one was quite fine.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC