We have gone to Carmenere several times in the past two years. Always enjoyed the food and service. The three lettice salad is the best appitizer I've had in years. I'd rate the fish and chicken entres as above average. My wife says the steak is the best in Acapulco, so we should be very happy with Carmenere, and we would be except on our last visit a look at the check indicated a $21charge for beverages. Since none of us had drinks we questioned our waiter who said it was the 2 cokes and 1 coffee with 3 refills that I drank (I love my coffee). We asked if they charged for each coffee refill and were told they did.
They made no indication of making an adjustment on our bill and we paid with out protest.
We probably will go back to Carmenere but I'm not going to order coffee again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 May 2012
My husband and I are very sorry for your bad experience with the restaurant....We have instructed our personnel just to charge for the first cup of american coffee, and the refills
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are on the house....Hope to see you again soon and thank you for your comments because
they help us to improve.....saludos from Acapulco
Mayté y José Luis
This response is the subjective opinion of the management representative and not of TripAdvisor LLC