We had a lovely, and inexpensive, stay at this Acapulco beach hotel. The Acapulco location was a bit disappointing, with a dangerous ocean riptide, and the poor and crime-ridden area surrounding the hotel.
We ended up staying most of the time inside the hotel resort and were very happy for it. The adult pool is fantastic and the wrap-around family pool is a lot of fun too, with a very fun slide!
The biggest downside of the hotel is how they manage the poolside loungechairs and loungebeds. For the duration of our stay, I would wake up at 5 am in the morning to "reserve" our loungebed for the day. By 6 am, every loungechair and loungebed was taken around both pools. However, many of these chairs remained unoccupied or untouched until 11 am, and sometimes for the entire day. It seems that the hotel guests, often travelling in large families, would "reserve" large groups of chairs for their whole family, yet the security guards would not enforce the policy of "no use, no reserve".
Overall it was a very frustrating experience that I circumvented by waking up at 5 am and "reserving" our loungebed (which was incredibly comfortable, perfectly situated, and definitely the highlight of our trip).
While comfortably seated in our loungebed, we witnessed many fights, disagreements between "reservers" and "squatters", with the occasional security guard getting involved. It was heavy drama, and quite disagreeable.
The hotel should enforce a policy, either by reservation or by paying (we would have paid up to $50 per day to have this luxury), or at the very least assigning beds/chairs on an hourly basis only.
I would not return here because I did not enjoy the destination. There are much more beautiful oceanfront resort cities in Mexico. While Acapulco is convenient for Mexico City residents, it is not a worldclass international destination.
While we had a lovely trip, I was happy to come home and have a full nights sleep.
The higher the floor, the further away you are from the street noise. Floors 12, 13 and 14 are great...
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