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Pueblo Bonito Mazatlan: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 129 reviews
129 Reviews
5.0 of 5 stars
81
4.0 of 5 stars
33
3.0 of 5 stars
4
2.0 of 5 stars
8
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 5 Specialty lodging in Mazatlan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 248
Description: Oceanfront, 4-story all-suite hotel in the Golden Zone - 8 miles from downtown shopping and cathedral- 5 miles to Aquarium. This description is based on information provided by the speciality accommodation.
Address:
Avenida Camaron Sabalo 2121
Sinola
Mazatlan 82110
Mexico
Check Rates: £84 ($168) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Pueblo Bonito Mazatlan

( 9-13 of 129 )
“Fantastic vacation at PB Mzt!”

Pueblo Bonito Mazatlan

13 Apr 2008
3/3 found this review helpful

I read every review on just about every property in Mazatlan before booking my vacation at Pueblo Bonito. I was apprehensive about what we would find, but hoped for the best. I am happy to say, we had a fantastic time. Traveled during "peak" spring break time with my husband and 8-yr old twin boys, but would never know it because nothing was ever crowded. The hotel, while older and dated, was completely authentic and impeccably clean. We stayed in a luxury master suite, which was small for a family of 4, but totally manageable. My only complaint with the entire trip was that the beds were small and not so comfortable. Otherwise, our room, #214, was great (not a bug in sight ever!). A beautiful view of the grounds, the pool and the ocean. The room (as mentioned in other reviews) did have a musty smell, but easily fixed by opening the patio doors and letting the fresh air in. The staff in this hotel was first rate. Everyone, from the bellboys to the concierge to the poolside waitstaff was super friendly, very accommodating, and always attentive. My kids had a blast in the pool. They especially loved the waterfall/swim-up bar. The beach is very nice, no rocks, safe, & fun to boogie board and play in the waves. There are lots of vendors around to sell you things, but a friendly 'no gracias' is enough to get the message across. Also, lots of activities on the beach such as jet skiing, parasailing, banana boat rides (a blast), etc. Also worth mentioning, this hotel is extremely convenient, within easy walking distance, to other restaurants, shops, etc. A nice stroll along the beach will bring you to a few different, very affordable, restaurants with gorgeous sunset views. We did the time-share presentation at Emerald Bay mostly because we wanted to spend the day at that property anyway, and were curious to see the rooms. Our sales person, Antonio, was very nice & friendly, and after our tour, was fine with our 'not interested in purchasing' response. Yes, he piled on the deals and reasons why it was a good purchase, but was professional and courteous and not at all overbearing. In exchange for our time, we received $200 off our hotel bill and a city-tour for 4 (highly recommended!!). By the way, Emerald Bay is a spectacular property. 5-stars all the way. It could easily have been transplanted in Vegas as it felt like a super-resort. At the end of the day though, we like our hotel better. There was more to do, more kid friendly, more authentic, more energy. Finally, for those who don't know, Mazaltan is the first city in Mexico with purified water. The hotel further filters it, so it is completely safe for drinking.

I would highly recommend this city to my friends, as well as the Pueblo Bonito Mazatlan.

  • This TripAdvisor Member:
    • Liked — Relaxing!
    • Disliked — Beds in the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayAreaWatercat's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 13 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, pet owners, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: £84 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great atmosphere & friendly staff”

Pueblo Bonito Mazatlan

17 Mar 2008
4/4 found this review helpful

Just returned from a week at PB Mazatlan with my husband. LOVED the resort. Very Mexican look and feel as opposed to newer "they all look alike" resorts. Rooms were large and very clean. We originally booked a luxury suite, but one wasn't available when we arrived so we were given a junior suite. Turned out we liked it better and stayed in that room for the entire week. They gave us a food and beverage credit for the difference. (The luxury suites often have the main bedroom in the back of the unit, so you hear the traffic noise and you can't just pop out of bed and see the beach. That's why we preferred the junior suite).

Balcony overlooked the pool and ocean - great for morning coffee or watching the spectacular sunsets. The activity pool was very nice - with things going on but no over the top blaring announcements or people constantly trying to cajole you into joining in the activities.

Another big plus from our viewpoint is that you can walk to nearby restaurants, shops and mini-grocery stores. Often when you're at one of the large, newer resorts you're in the middle of nowhere so you have to cab/bus it everywhere.

Food at the resort was very good, but beverages were a bit pricey.

Overall, we can't wait to come back!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuvtravelWisconsin's Summary
Date of Stay: March 2008
Member since: 12 March 2007
Was this review helpful? Yes No
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Average price*: £84 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic (Unless You Belong in Cancun)”

Pueblo Bonito Mazatlan

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5 of 5 stars
Chandler, AZ
7 Mar 2008
7/7 found this review helpful

We had a top-floor room looking directly out on the ocean. We were charmed by the classic styling and decor of the resort and of our room, but then again we were not looking for Americana.

The room was very clean and well-maintained, which causes me to wonder how somebody else could have reported roaches/bugs - after all, those kinds of pests do not limit themsleves to a single room; they spread until they are everywhere. My wife is "bug crazy" - would NEVER even consider camping, even if it was in a motor home - and she didn't see any evidence of a single one the whole week we were there.

Can't add much to what the previous positive reviewers have noted, other than to confirm their observations about the property, its condition, the staff, the food and service, etc. etc., etc. This is the 5th or 6th property in Mazatlan we have stayed at. In addition, we toured Pueblo Bonito Emerald Bay (our second tour there in the past few years) and spent a day each at 2 of the El Cid properties, and the staff at Pueblo Bonito (not Emerald Bay) is CLEARLY the most accomodating and friendly of any in Mazatlan.

I think those who were disappointed with their stays at Pueblo Bonito must be the type who would be much happier in Cancun (which I consider to be the worst of plastic America, transplanted onto Mexican beachfront). Just my opinion, so don't bother biting my head off over it.

  • This TripAdvisor Member:
    • Liked — Staff made it all seem too good to be true
    • Disliked — Double beds instead of queen-size (in most of the rooms)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kcirbodmot's Summary
Date of Stay: March 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: 05 August 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Skiing / Winter sports
Was this review helpful? Yes No
Check Rates
Average price*: £84 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Pueblo Bonito a Good Bet”

Pueblo Bonito Mazatlan

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4 of 5 stars
Beaverton, Oregon
1 Mar 2008
3/3 found this review helpful

My wife and I stayed at the Pueblo Bonito Mazatlan during February 2008. Overall we though it constituted good value and would return to the hotel if we ever go back to Mazatlan. Thirty minutes from the airport, the hotel is a 4-5 story facility spread out along the northern beach area of Mazatlan. The rooms are very Mexican in appearance, with lots of red tile, stucco, etc. We had a wonderful ocean view from our 4th story balcony and living room area. Other things we liked about the hotel included overall layout, cleanliness, friendly staff, the two nice pools, and the restaurants (which were excellent and gave us no reason to look for places to eat outside the hotel). The little deli was a great place to get lunch.

We had four very relaxing days mostly sitting by the pool and reading, and taking periodic walks on the beach. The only things we did not like included music playing over an inferior sound system by the main pool (punctuated by announcements about activities), and street noise heard from our bedroom (which is no fault of Pueblo Bonito, but is a reality of Mazatlan being spread out along a main drag that runs through town). Also, when we first arrived our room was not available and we had to stay the first night in another room. It turned out to be a minor inconvenience.

If you are headed to Mazatlan to veg out and enjoy yourself for a few days, you could do a lot worse than the Pueblo Bonito Mazatlan.

  • This TripAdvisor Member:
    • Liked — Very good food
    • Disliked — Music/announcments at the main pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted_Fez's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 14 October 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £84 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“not my favorite hotel”

Pueblo Bonito Mazatlan

Save Review
1 of 5 stars
houston texas
18 Feb 2008
0/3 found this review helpful

I stayed at this hotel for 7 long days with my parents. Not to say anything bad about the staff, for the staff at the hotel is wonderful. It is just that the hotel rooms are old, smelly and really need updating. There are only 3-4 kingbed rooms, the rest of the hotel consists of two double beds so it is hard to sleep together with your spouse.There were roaches in the bathroom and ants in the kitchen. I had to change my room twice and my father changed rooms three times before we were able to find suitable rooms. I ended up with the "master suite" which is placed next the Cilantros and the Las palomas rest. where the piano starts up every morning at 0830.. so there was no sleeping in late. The "timeshare" sales staff at the front desk will bug the crap out you, trying to get you to do the 90min tour of their sister property.
Food is okay, but pricey. The super deli in the hotel has decent prices. Pool heated, two hot tubs. Drinks adequate, wait for 2 for 1 happy hour specials. No WIFI in the rooms. There is an internet room that has limited hours and charge to use computers/faxes.For english or non spanish speaking guests, Television selections are poor, even the HBO has very, very old movies on. Even the Pay per view movies aren't first run movies. Bring an adaptor for any three-pronged electrical devices, for the plugs in the room are only the two-pronged type (if i am making any sence)
The staff makes the hotel, for they will go out of their way for you, very friendly. For those who fish, they will even cook your catch for you in Cilantro's. The owner/owner's need to just do some updating, until then..i will not stay there again.

  • This TripAdvisor Member:
    • Liked — staff
    • Disliked — room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erreckka2's Summary
Date of Stay: February 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 18 February 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Older Travellers, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, pet owners, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Management Response
mazalwayz, owner
(Management representative)
18 Apr 2008
Hi, I am always sorry to hear when someone doesn't enjoy there stay, I wasn't always a owner @ the peublo. But I can say that I was married on the property and had a beautiful honeymoon as well. We had a group of twenty at our wedding and there was some guest that had varing disabilites, there was wheel chair acess to all hotel locations eg. pool, resturants except cilantro's but the staff would bring the food to a patio table for you. For the last 2years my 19 yr old daughter and friends have been going to the resort and find it great to party at, I guess you make your own fun sometimes. Sorry that the resort wasn't the same for you
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £84 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Pueblo Bonito Mazatlan

( 9-13 of 129 )
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Pueblo Bonito Mazatlan Address

Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico