I read every review on just about every property in Mazatlan before booking my vacation at Pueblo Bonito. I was apprehensive about what we would find, but hoped for the best. I am happy to say, we had a fantastic time. Traveled during "peak" spring break time with my husband and 8-yr old twin boys, but would never know it because nothing was ever crowded. The hotel, while older and dated, was completely authentic and impeccably clean. We stayed in a luxury master suite, which was small for a family of 4, but totally manageable. My only complaint with the entire trip was that the beds were small and not so comfortable. Otherwise, our room, #214, was great (not a bug in sight ever!). A beautiful view of the grounds, the pool and the ocean. The room (as mentioned in other reviews) did have a musty smell, but easily fixed by opening the patio doors and letting the fresh air in. The staff in this hotel was first rate. Everyone, from the bellboys to the concierge to the poolside waitstaff was super friendly, very accommodating, and always attentive. My kids had a blast in the pool. They especially loved the waterfall/swim-up bar. The beach is very nice, no rocks, safe, & fun to boogie board and play in the waves. There are lots of vendors around to sell you things, but a friendly 'no gracias' is enough to get the message across. Also, lots of activities on the beach such as jet skiing, parasailing, banana boat rides (a blast), etc. Also worth mentioning, this hotel is extremely convenient, within easy walking distance, to other restaurants, shops, etc. A nice stroll along the beach will bring you to a few different, very affordable, restaurants with gorgeous sunset views. We did the time-share presentation at Emerald Bay mostly because we wanted to spend the day at that property anyway, and were curious to see the rooms. Our sales person, Antonio, was very nice & friendly, and after our tour, was fine with our 'not interested in purchasing' response. Yes, he piled on the deals and reasons why it was a good purchase, but was professional and courteous and not at all overbearing. In exchange for our time, we received $200 off our hotel bill and a city-tour for 4 (highly recommended!!). By the way, Emerald Bay is a spectacular property. 5-stars all the way. It could easily have been transplanted in Vegas as it felt like a super-resort. At the end of the day though, we like our hotel better. There was more to do, more kid friendly, more authentic, more energy. Finally, for those who don't know, Mazaltan is the first city in Mexico with purified water. The hotel further filters it, so it is completely safe for drinking.
I would highly recommend this city to my friends, as well as the Pueblo Bonito Mazatlan.
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