After reading all the poor reviews this lovely hotel got I absolutely HAD to write a review! I have stayed at the Las Palmas for nine years in a row and plan to go back again for many years to come! Not only have our rooms been clean and cool but the group that I go down with has always had hot water, clean sheets and towels, fresh bottled water and the staff has never been anything less that accomidating in every way. A few years ago we had problems with another company we had booked a tour through and the manager and front desk staff at Las Palmas were on top of the entire situation and insured that we all got our money back! The two pool areas are tropical and very inviting with many areas for adults and children alike. The hotel is not on the beach, which can be a big plus when there are many people out on the strip- you don't have to deal with the loud music and constant traffic. There are many places to shop and eat near by that will blow you perception of what small areas in Mazatlan are like.
The only caution I have to give is DON'T go to this hotel if you expect every hotel to cater to your every whim, be perfect at all times, and put up with disrespectful tourists. The people at Las Palmas are friendly, professional and just plain fun! Just be open minded and get ready to find a home away from home-but be ready to treat it that way too- like a HOME that you would respect.When it comes to travel in Mazatlan, DON'T SWEAT THE SMALL STUFF BECAUSE IT WON'T MATTER BY THE END OF THE DAY!