We booked a one night, non-smoking room with double beds online to stay at as we traveled through Mexico. I'm so glad it was only one night!
When we arrived, we were told that we would have a room with one king bed, even though I had booked a room with two double beds. I explained that I had two children (not little, either!) and two adults and was told that they had nothing else to offer me. They had no availability of a roll-away, either! All hotels in the area were apparently booked so we stayed though an uncomfortable night with four in a bed and the smell of old smoke lingering in the air...so much for the non-smoking room!
The next morning, we tried the on site restaurant. I've never had such terrible service. The waiters were cursing and couldn't remember which table they were supposed to be waiting on. In addition, they screwed up our orders and forgot to bring drinks even after being asked several times.
To tie it all up, several of the staff---starting with the bellhop to the concierge were pushy and rude. The last thing we wanted to encounter after having spent the last two weeks on a very pleasant vacation throughout the rest of Mexico.

First time in Mazatlan. First time in Mexico also. I was so pleased. We booked through selloffvacations.com and got an awesome deal. Our room was ocean view and very clean. We (my husband, and our two girls -8 & 14) really loved this small hotel. The staff was very friendly. The lady at the coffee bar was super nice....lattes only 25 pesos. ! The margaritas were very good.....not used to them being so strong though..lol. We were there from Jan 9th - 16, 2008, the weather was warm during the day but in the evening you needed a sweater. I was told that this was colder than they usually expect in Jan. They have a laundry room which was very clean and it cost 50 pesos to do one wash and one dry (you buy coins from the front desk) and they give you a small bag of soap which does 2 loads. Oh yeah, and high speed internet in the rooms....we brought our lap top so our teen was happy too. The pool was very clean! The only thing that I wish it had was a hot tub. If you sit by the rocks near the bridge in the pool it is warm...that's where the pool heater is I guess. Happy hour is from 4-7! Margaritas are only 20 pesos during happy hour! Fabulous hotel, staff and accommodation's! . We will be going back! Loved it!

I won't repeat all of the previous good reviews. I'll merely ditto those.

For the benefit of us travelling in Jan. or Feb. I had a difficult time finding out what the weather can be like. Wife and I went Jan. 2 - 9, 2008 and the weather was perfect for us. Daytime was sunny and about 27 C while nights were about 12 C. Great for sleeping, no A/C was required.

As for the hard mattresses, we asked for an extra blanket under the bed sheet and that worked. Previous Feb. when we were thereI thought that I would tough it out with my bad back but by the third day I had trouble walking. This time the extra padding worked.

I did not rate Holiday Inn as a 5 as this time I was annoyed by the front desk hastling us about some presentation. First time the front desk phoned our room, I said that we were not interested in a presentation, but another note was pushed under our door saying that they are expecting us for breakfast. What's up with that?

We did not go all inclusive, but all else was great, the service, the cleanliness, the quiet (if you like that) the grounds, the pool etc. We'll go to Holiday Inn again.

We stayed for four nights during the middle of January. The pools are very nice and clean as was the very nice beach by the hotel. It was a bit cold while we were there, so we didn't actually swim in the ocean but a beautiful place to just walk the beach and relax. The staff at the hotel was very nice and the rooms, while nothing special, were clean and well appointed. Lots of reasonably priced restaurants close by. We especially liked "La Palapa del Mar" across the street from the hotel. Great service and wonderful, reasonably priced sea food. Try the coconut shrimp and the fish and chips. We ate dinner there three of the four nights we were in Mazatlan. We would definately consider this hotel again.