My sister and I have been coming to the luna palace for many years.
This year we were here for a family vacation ,my daughter and grandaughter and 2 friends stay at the peublo bonito (we own there).
My sister and i stay at the luna for 2 weeks and in that 2 weeks , we did not get clean sheets ,but the maid did turn the bottom sheet around to the other side.How do i know,because i had a cut and some blood got on the sheet. To do that ,why not just change it.Do the maids get a deal if they can get away with it?
The activities have not happened in the last 4 times here (&we always stay for 2 weeks)and the buffet was at best ,aweful.
I was told by one of the staff ,that the principal owner had died and the children were taking over, if that was the case,they need to take a look at what was working before and change it back.Even on the web page it says that we could go to the oceano and dine there but when we asked it was"NO"we couldn't

For 6 years we have had a fantastic time at the Luna Palace, this year was not the same and we will never stay there again. The pool has fecies in it and sewage the entire time. Here is our stay in a nut shell. I will say to there credit they are refunding out entire stay for us and the reservationest were both kind and understanding to our situation.

*Paid for an all inclusive package $2000.00. Two days into the trip they took the all inclusive away stating that they no longer offer it, even though it is still on there web site.
*the bed was a box spring only- we took pictures to prove it
*The pool was not swimable and they blamed it on the pump not working, literally you could see sewage through out the pool.
*Food in the restaurant was not eatable we had to eat else where for every meal as the conditions were discusting, the buffet was something out of a bad prison movie.
*No poolside activities were offered - when it clearly states it on the web site
*Restrooms had fecies on the floor and walls
*we asked for two towels and were refused, they only allow two your entire stay
*Sheets were never changed and were full of sand and room would not cool off under 80 degree's

I can handle any situation but when it comes to my health and well being, I have to let other traveliers know not to stay here. there are several hotels which we looked at while we were there and ended up spending everyday at the Pueblo Bonito just a block away, there pool was amazing and great food, Highly recommended along with the sunday brunch. Amazing hotel they treated us kind and the conditions were amazing. I am not a high roller but I expect to have the accomidations I paid for, unfortunately after 6 years at the same hotel we will never be going back to the luna palace. I paid for all inclusive and had to eat out and drink at another hotel daily.

This was our first time travelling in Mazatlan, and well... we got what we paid for. The first few days were great, good weather, the buffet was serving good breakfasts and dinners. One bad thing was that we werent allowed to check into our room until 4 and we arrived at the hotel at noon. After a few days of good food (french toast, omelets, homemade hashbrowns for breakfast & chicken, pork, rice, mixed veggies for dinner) it seemed as if the following dinners were the leftovers from breakfast. But as I said at the beginning, we paid for a 3 star, so we werent expecting too much, but we at least were expecting some good meals. The beach was good, the pool was nice, bartenders were FANTASTIC, people very friendly. We would say that the hotel is best during the week, as on weekends its like the hotel opens up to the locals and we had millions of kids running around, jumping into the pool and splashing everyone and screaming at the top of their lungs. Hotel was a bit of a walk to the Golden Zone (about an hours walk each way) but the pulmonia's were nice!! We would definitely go back to Mazatlan, but this time would stay at the Golden Zone.

We stayed at Luna for 1 week in Jan 06 and it was great so we went again for 2 weeks in Jan 07 and it SUCKED....paying almost $4000 all inclusive and they ran out of booze daily and having to go buy our own booze to drink on the resort to eating the same cold, runny food day after day (we ate out lots). Never going back!!!!!!