We love Mazatlan so much, and a big reason is Pueblo Bonito at Emerald Bay. We've stayed several times and the staff, the feel of it all and the beauty, everything is just wonderful!! If you want a private beach in Mazatlan, this is where to stay. No venders, just complete peace and quiet and two pools and swim up bars. It really is beautiful! Have fun!!

We stayed at Emerald Bay for a week and we loved every minute. They hosted a Mexican Fiesta which was so much fun with wonderful food, drinks and great entertainment. There are several swimming areas and never a shortage of chairs by the pool. Breakfast buffet is great.
Mazatlan is very clean and the people friendly. Be sure to rent a taxi and have him show you the "Old Mazatlan". We all (6 of us) rented a pickup they have with benches in the back. The views are spectacular so you don't want to miss anything.
I can't wait to go back again.

Six friends, Sei Amici we are called, traveled down to Mazatlan in mid-February from Oregon. We were looking forward to the sun at a beautiful resort and we were not disappointed. From the minute, our shuttle bus turned down the long driveway into Emerald Bay, we were enchanted. As we walked through the doorway into the lobby, we were greeted with warmth. The fountain in the middle of the lobby is just one of the outstanding decorative features of the property. This property is a mixture of Mexican, Italian, French and German architecture and it blends together beautifully. We were driven to our rooms through winding pathways and delivered right to our doors. The rooms were perfect-blue and yellow decor-ocean views. Small kitchen so if we were so inclined we could fix a meal or two. Our rooms were located a short way from the pool and we did get down there early to secure chairs. We had wonderful fun at the pool-met people from all over the world-and the wait staff was always courteous. We did eat one dinner at the resort and it was excellent. The other nights, we took the shuttle into Peublo Bonito Mazatan and then traveled downtown to try out other restaurants. Some we liked better than others. One night we did have a meal at the Mazatlan property and that, too, was excellent. All in all, a wonderful time, and all of us plan to return soon.

We were in Pueblo Bonito from Feb 17th thru the 23rd and my in-laws came back on March 1st. We had a group of 10 people staying in a presidential suite (3411). There were 4 children (7,10,11,13) with the parents and grandparents present. This was our third time staying there during the last 4 years. While we had some minor complaints about the safe in our room not working properly we were happy with our stay there.

The reason I am writting is because of what happened after we left. My father in law came down with a nasty respiratory flu while we were there (actually 6 out of the 10 of us got it- flu came from out east not from Mexico). After we left he got very ill. My mother in law went to the concierge to ask about the location for a hospital. Within 15 minutes they had a docotor and nurse in their room. After the doctor had examined him she had him transfered to a local hospital all within 35 minutes of the initial inquiry. He ended up staying in the hospital for 36 hours. The hospital staff brought him back to Emerald Bay via ambulance and even stopped at a pharmacy to pick up prescriptions for him. They only had 2 out of the 3 medications available at the pharmacy. When they got back to the hotel the concierge took down the drug information and had another pharmacy bring the prescription to the hotel. One of the staff brought the medication over within 30 minutes.

So considering the petty things we could have complained about when something serious happened the staff was extremely helpful in what was a stressful situation. We were all very appreciative of the help given to our family members.