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Pueblo Bonito Emerald Bay: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 261 reviews
261 Reviews
5.0 of 5 stars
161
4.0 of 5 stars
44
3.0 of 5 stars
13
2.0 of 5 stars
18
1.0 of 5 stars
25
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#2 of 60 hotels in Mazatlan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 258
Description: Designed as a village hotel carefully integrated into a stand of Mangrove trees - 12 min from Golden Zone. This description is based on information provided by the hotel.
Address:
Ave Ernesto Coppel Campana 201
Camino Al Delfin
Mazatlan 82110
Mexico
Check Rates: £92 ($183) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Pueblo Bonito Emerald Bay

( 11-15 of 261 )
“The Good_The Bad_and the Ugly”

Pueblo Bonito Emerald Bay

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2 of 5 stars
Washington State
16 Apr 2008
5/8 found this review helpful

Hello fellow travelers. We bought a week every other year in a master suite. This is our first year of useage. My wife, and 9 year old son vacationed from April 1st thru the 14th. As a side not, We were told when we bought there would be a Greg Norman Signature Golf Course we could play on with exclusive rights as owners of this private club. Well, It's 2 years later, and I didn't see any golf course. Locals in the area laughed when I inquired about it , and say when or if it's ever built that it will be a public course? They are however, building 1.3 million dollar villas where the golf course I was shown in pictures was supposed to be. You can buy a month long timeshare at one of these for $178,000 plus 18% tax, with a maintainence fee of $6,700 per month if that suit's your vacation needs. Enough of that. Here is an honest opinion of our stay. We arrived in Mazatlan to beautiful weather. Our Bonito shuttle welcomed us on time, and was a very nice shuttle service. Our check in went smooth, and we were put in a 4th floor Junior Suite for our first week. We used our Master Suite the second week. The Junior was decorated nicely. It showed some wear, ie , dented in refrigerator, cracked tile, and rusty hinges on kitchen cabinets. Our Master Suite was also nice. A few cons about it though were the pull out sofa bed in the living room. There is no mattress. Your hip grinds on the wood frame of the sofa. Also, there is a distinct foul odor in the rooms?Our king bed was very comfortable, and the pillow service is great. The maid service is top notch. The food in the La Cordelire restaurant is very good. The service is poor. My wife had to ask for water refills daily, and the waiter rarely came to check on us. The deli food was very good. The store was nice also. Try the Jumex juice. It taste's like fresh squeezed. The pool food was good too. The pool waiters were real nice. Hector was the best. We recommend you have dinner at La Cordelaire on Monday night which is Surf and Turf. They bbq out on the patio, and the food is great. The Mexican Fiesta we enjoyed a lot on Wednesday night. Concierge is absolutely terrible. We signed up for City Tour by Night which was advertised on a board at the activity center by the main pool. It described visiting the cliff divers, market, cathedral, and a fine dining experience at Plaza Machado. Since we wanted to eat at a restaurant in the plaza recommened by my father-in-law called Topolo's, which by the way we ended up going to the next week, and was excellent, we decided the tour was a great way to get there. Well, our tour guide was a deceitful man named Eduardo Marks, the activity director at Emerald Bay. He took the large packed bus of people to Casa Maya to purchase goods. The store is real nice, and we ended up buying a nice Talavera serving dish. After an hour there, we went to see the cliff divers. That was really nice to see them dive with fire sticks. After that, the bus pulls up in front of the Shrimp Bucket. When I got off the bus, I asked Eduardo Marks why we were eating at the Shrimp Bucket? He told me they were his friends, and this was a good place to eat. I told him I thought we were going to Plaza Machado? I ate my food, and it was average. My wife ate half her meal. She told the waiter her shrimp were too salty , and he did nothing. We never stopped at the market, as it was closed. We drove right past the cathedral, and stopped for 15 min. at Plaza Machado. Our 5-9 tour got back at 11 pm and I went over to Concierge and voiced my complaint. I talked to Alecia. I might as well talked to a post. She said she would talk to her boss. I went back 3 times to inquire. 4th time my wife was put on the phone with Eduardo. He apologized, and said they would change the sign. He offered to give my son a free day in the kid's club, but my son didn't want too. He promised to make it up to us. We were there 3 more days. He did nothing. No word. Do not get stroked into this tour or any other marketing scheme by this so called 5 star resort. Overall, we had a great time, other than this. It is beautiful here. The grounds are gorgeous. We wish you a great vacation.

Book of Facts.......out

  • This TripAdvisor Member:
    • Liked — pool
    • Disliked — customer service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Book_of_Facts's Summary
Date of Stay: April 2008
Travelled with: Family with teenagers
Age group: 35-49
Member since: 15 April 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: £92 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Hated to Leave”

Pueblo Bonito Emerald Bay

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5 of 5 stars
Carlsbad, CA
13 Apr 2008
0/1 found this review helpful

What a great vacation. I have 2 teenagers, 13 & 15 and we all had a great time at the hotel. We arrived very early at the Hotel, 7am, and they had a room for us ready to use, no additional charge for the early check in. The Master Suite is highly reccommended, big enough for the whole family, just make sure you ask for 2 doubles instead of the Queen.
Poolside service was great, fun activites all day, and I reccommend the City Tour for only $7, well worth it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cbad's Summary
Date of Stay: April 2008
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: 13 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £92 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice place!”

Pueblo Bonito Emerald Bay

10 Apr 2008
1/1 found this review helpful

Great place. The grounds are impeccably kept. The pool area is huge and great, especially for families with children. We have a 15-year old and an 8-month old baby and they both loved the pools. Unlike other places we have stayed in Mazatlan, the timeshare sales force is non-intrusive. When we said we weren't interested, they didn't contact us again. There IS a beach here with nice sand.
There are some rocks if you get in the water, but there are sections where you can get in and swim/boogie-board/etc. There is almost nothing around this property so you can walk up and down the beach for miles and barely see anyone. We worried that we wouldn't feel safe doing this before we went but didn't think twice about it once we were there. You can definitely stroll along the beach safely for many hundreds of yards...Overall, we had a great stay here and would return if we went back to Mazatlan (which we will). The property provides a shuttle to and from the north end of town but we rented a car which was very affordable ($250 for a week including insurance) and convenient.

  • This TripAdvisor Member:
    • Liked — beautiful grounds
    • Disliked — only one restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysteryLover's Summary
Date of Stay: March 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 18 January 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £92 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Our favorite place in Mazatlan”

Pueblo Bonito Emerald Bay

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5 of 5 stars
albuquerque
31 Mar 2008
0/1 found this review helpful

We love Mazatlan so much, and a big reason is Pueblo Bonito at Emerald Bay. We've stayed several times and the staff, the feel of it all and the beauty, everything is just wonderful!! If you want a private beach in Mazatlan, this is where to stay. No venders, just complete peace and quiet and two pools and swim up bars. It really is beautiful! Have fun!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Check Rates
Average price*: £92 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful, Wonderful, All things nice”

Pueblo Bonito Emerald Bay

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5 of 5 stars
S.E.Oklahoma
28 Mar 2008
2/2 found this review helpful

We stayed at Emerald Bay for a week and we loved every minute. They hosted a Mexican Fiesta which was so much fun with wonderful food, drinks and great entertainment. There are several swimming areas and never a shortage of chairs by the pool. Breakfast buffet is great.
Mazatlan is very clean and the people friendly. Be sure to rent a taxi and have him show you the "Old Mazatlan". We all (6 of us) rented a pickup they have with benches in the back. The views are spectacular so you don't want to miss anything.
I can't wait to go back again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolBea's Summary
Date of Stay: February 2008
Member since: 03 May 2007
Was this review helpful? Yes No
Check Rates
Average price*: £92 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Pueblo Bonito Emerald Bay

( 11-15 of 261 )
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Pueblo Bonito Emerald Bay Address

Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico