I have been vacationing at The Inn for over 15 years and there is no where else I would rather go. The staff, the rooms, the restaurant and the pools are all exceptional. From the time you walk through the front door you are treated with respect and the staff remembers you year after year and they make sure that you remember them. Anyone debating on staying here shouldn't hesitate to make their reservations. There may be some negative comments from other people about the rooms or the beds, but how much time do you spend in the room? The important part of the stay here is the poolside service and the great location to the beach and the golden zone. I would highly reccomend The Inn for anyone traveling to Mazatlan.

We just returned from a 6 day stay at the Inn at Mazatlan. The hotel was better than expected after reading some of the reviews. We stayed in the older part, that had 5 stories, and not the towers....which was supposed to be the nicer part. The hotel was very clean and our room was very ok for the price. We were pleased with the room and the wonderful view and atmosphere from the balcony. Our only problem came from our credit cards being stolen from our room on the first day there. They were taken from my purse, that was hidden in our room. The rooms had a key entry, not the plastic card entry kind. We found out that anyone could open our door very easily, even though it locked behind us as we left, by slipping something into the crack. We were alerted by our credit card companies as the people who took them were charging thousands of dollars on them around Mazatlan. The staff acted concerned, but nothing happened. Just be aware, if you stay here.

loved this place! it was soooooooooooo clean! i was here for 14 days, half was spent in a room that was not newly remodeled, but i thought was great. every room has a view of the ocean and beautiful grounds. also a coffee maker AND fridge. the beds had box springs (some places don't down here!)and comfy matresses. the last half was spent on the 2nd floor overlooking the new pool and the ocean. awesome! the room was remodeled and so pretty and light! very nice bathroom.
i need to extend my stay unexpectedly and was treated like a VIP, the staff was the best!!!
the restaurant was pretty good, had a couple ifffy meals. the breakfast buffet was excellent.
took long morning walks on the beautiful beach, went out at night and felt safe.
i don't know why this place is not rated higher.
do not hesitate...GO HERE!

If any of your party is planning to sleep on the hide a bed--check it out first. Ours was malfunctioning with a dirty worn matress-noone could sleep on it. They were not able to replace it. We checked our friend's in another room--same problem! Other than that facility was just OK with a stuffy bedroom with no open window to let air in. Pool area and restaurant services were good.