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Casa Dona Susana: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 42 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
13
3.0 of 5 stars
10
2.0 of 5 stars
7
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#48 of 118 hotels in Puerto Vallarta
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  • Hotel class: 1 of 5
  • Rooms: 42
  • Address: Olas Altas 380 Col. Emiliano Zapata, C.P., (Formerly Los Arcos Vallarta) Puerto Vallarta 48380 Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Spanish Colonial-style 4-story hotel situated 1 block from Playa del Sol and five minutes from downtown. This description is based on information provided by the hotel.
No Business Centre No Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: £50 ($84) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Casa Dona Susana

( 6-10 of 42 )
“Great for what it is...”

Casa Dona Susana

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4 of 5 stars
Chicago
12 Feb 2008
2/2 found this review helpful

My wife and I headed out on a last minute vacation package through Orbitz. One of the options was the Casa Dona Susana. We picked it up and had an overall great time.

Check-in and out was easy. The staff was very good...nice and helpful. The common area was very warm. The rooms were shabby but very functional...rooms were small but a tad run down, the TV was small but fine, the AC was medium loud but not too bad, the shower was bit in poor repair but had really good pressure and temperature. The bed had clean, if a tad stained, linens and it was good and firm. No view to speak of, but we weren't in much. The roof pool was very interesting and kind of a novelty to us...we liked it very much.

What I didn't know was that if you are staying at Casa Dona Susana, you could also use Los Arcos' pool, beach, and bar areas which are all modest but very nice.

It's location can't be easily beat, from my perspective. Close to the beach and just a few minutes walk to the great and cheap food and entertainment of the Malecon. I don't think we'd stay anywhere that wasn't close to the downtown area. So for the price and the location, Casa Dona was great for us. Great restaurants all around and easy access to both cabs and buses.

Beach vendors got REALLY bad at times, but you can generally just ignore them. I'd suggest this place, or Los Arcos, to anyone who wants a decent, cheap place to stay who doesn't need tons of space, such as those who have kids.

  • This TripAdvisor Member:
    • Liked — Price and location
    • Disliked — size of rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pdalach's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 12 February 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
People with disabilities, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £50 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Value & Location”

Casa Dona Susana

12 Jan 2008

This boutique hotel for adults is plain, with minimal amenities, but a great location at a great price (I paid $70/night for a single room) makes this place a good value.

My room smelt seashore musty and none of my windows opened so i kept the air conditioner on at all times. The bed was firm and comfortable, the basic cable TV was good enough, the bathroom came with a stall shower that was adequate and there was an in room safe for valuables. While no frills, the hotel was clean and the staff was friendly (although my room was not ready for my arrival at 5:45pm and I had to wait 30 minutes while they cleaned it - not what I wanted after a day of traveling).

The best thing about this hotel is the location - smack in the middle of it all, yet on a quiet dead end street just one block from the ocean. The rooftop pool is great and you get to use the amenities of the bigger sister hotel, Play Los Arcos, just across the street.

It's not fancy, but for the price and location you can't go wrong with Casa Dona Susana.

  • This TripAdvisor Member:
    • Liked — Value and location
    • Disliked — Musty smell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tobeginwith's Summary
Date of Stay: January 2008
Travelled with: Solo traveler
Visit was for: Quality time with friends
Age group: 35-49
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £50 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location and value”

Casa Dona Susana

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5 of 5 stars
Philadelphia, PA
15 Nov 2007
2/2 found this review helpful

Don't go into the Los Arcos Vallarta Hotel expecting luxury. The rooms are very basic and lack any bells and whistles. Still, they are immaculately clean and have the essentials, such as air conditioning, hot water, and cable TV. The main benefit of the hotel is its location right in the heart of the Zona Romantica district. The beach is across the street, and there are tons of good restaurants in walking distance. The neighborhood is lively at night with lots of straight and gay nightlife options. You're a short walk away from the center of PV. The hotel is not on the beach but tucked into a side street, which means you escape a lot of the noise of traffic and activity that goes on along Olas Altas, the main drag of the neighborhood.

The hotel itself is built around an internal courtyard, which means that many rooms do not face the outside of the property but into the atrium. The courtyard itself is lush and full of greenery, and gets a lot of natural light. The best aspect of the hotel is its rooftop pool, which was a quiet place to relax and soak up the sun. And if it's too quiet you can always use the facilities at the Playa Los Arcos, their sister property across the street. Their pool is a bit more lively. The staff at the hotel was always friendly and quickly fulfilled any requests I made.

Overall, this hotel provided good value for money and a great location in a fun part of town. I would definitely recommend it, but for travelers who are not too finicky or need lots of amenities and services.

  • This TripAdvisor Member:
    • Liked — location, rooftop pool
    • Disliked — rooms needed more lighting,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globeseekerpa's Summary
Date of Stay: November 2007
Travelled with: Solo traveler
Visit was for: Other
Age group: 25-34
Member since: 14 April 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: £50 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't make phone calls from hotel”

Casa Dona Susana

26 Oct 2007

Avoid the front desk. Staff volunteer to help you phone home and then charge you £2.50 a minute for every failed connection when you check out. Apparently this has happened to others and is a shame as everything else was fine.

  • This TripAdvisor Member:
    • Liked — view/location
    • Disliked — cheated by staff over phone call costs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel07's Summary
Date of Stay: October 2007
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: 07 March 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £50 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent location, awesome pool, room was OK”

Casa Dona Susana

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3 of 5 stars
Houston, TX
29 Aug 2007
1/1 found this review helpful

My boyfriend thought our room was really ghetto, since it had only the esentials, and the shower was only 2 plastic frail-looking doors. But then he saw the pool at the top of the hotel and he felt in love with it! That was one of our fave spots to hang out, since there was no other people we had the pool to ourselves with a great view of Puerto Vallarta. The receptionist and bell boy were extremely nice to us. We even ask them to hold for our suitcases for a couple of hours till we did last minute shopping and they did. The room smell musty and our AC leaked, other than that it was ok. After all we just needed a place to crash after we were done with our excursions. They mop the room every day :)

  • This TripAdvisor Member:
    • Liked — The location, everything was walking distance
    • Disliked — That our room was humid and the AC kept leaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KandyKane056's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 06 May 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £50 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Casa Dona Susana

( 6-10 of 42 )
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Casa Dona Susana Address

Olas Altas 380 Col. Emiliano Zapata, C.P. | (Formerly Los Arcos Vallarta), Puerto Vallarta 48380, Mexico