My family of four, (two teenagers), stayed here one night because we were under the mistaken impression that it was close to the American Consulate. I booked through Expedia, but the hotel would not honor the price and we ended up paying $40 more for the room, which made the price outrageous! DO NOT Book with EXPEDIA if you are traveling with children over 12, they will be considered adults and you will pay a lot more. In Mexico, book with the hotel directly for the best rate.
This hotel is only OK. What was billed as a suite, (the reason I was willing to pay this price at all), was just a hotel room with a tiny, tiny refrigerator, coffee maker with no coffee available, and a couch. It is a total waste of money to upgrade to a suite here.
The rooms are OK and there is a pool, but the pool water is filled with salt water. The location is awful! It is on a huge divided street with nothing but a big shopping mall next door. If you want to go to a foriegn country and spend time eating at McDonald's or Chili's, this may suit you.
BEWARE, the staff is the rudest that you will ever encounter.
Our first three nights in Guadalajara were wonderful in the historic center hotel called "Hotel Morales". We loved our visit and were enjoying Mexico, but after one night in this horror, I don't care to visit Guadalajara again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC