We were attending a conference in Veracruz and this hotel is right across the road from the Conference Centre and a huge shopping mall. You're really taking your life in your hands crossing the road as it's really busy but they should now have finished building a walkway connecting the hotels on the Crowne Plaza side to the conference centre which should solve that problem.
The reception and bar area are nice and the outside area round the pool is really lovely. The dining room is very attractive and the food is very good. The rooms are average - most of the rooms don't seem to have a balcony which is a bit of a shame - the bathroom is again average but really all that was needed.
The staff were pleasant and helpful and made our stay here very enjoyable.

I went down to veracruz with my boyfriend who is originally from there, I am from NY. With a low % of customers from outside mx, I had low expectations of what the hotel may offer but I found a great quality hotel. Our rooms were wonderful, clean and nice bedding. Bed slippers and robes are an extra nice touch. We stayed on a sunday night and then returned again thurs and friday after a few trips to outlying areas. They gave us a coupon after the first night for a free night and we were allowed to use it later that week, not only that but they put us on the executive floor. Oh, and if you are a Mexican soccer fan, the opposing team to that weeks game was staying at the hotel providing many photo opportunities