Overall: An excellent and gorgeous resort, perfect for relaxing on the beach. Eat the breakfast in-house, dine somewhere else.
The pool and beach: The beach, though not large, is very clean, safe, and picturesque. The ocean was very calm, ideal for swimming, was a little cool in the morning (in late August) but stayed warm until the lifeguard chased us all out at sunset. Beach umbrellas/palapas and reclining chairs were free for guests. We stayed over Labor Day weekend, and even at peak times of day we almost never had trouble finding a nicely shady spot on the beach or at the pool. And the pool was gorgeous - although, since it's never more than four feet deep, is obviously intended more for hanging out and drinking at one of the three (excellent) swim-up bars rather than swimming. They have poolside and beach-side service for drinks and snacks, although I found it much easier to get service by the pool than on the beach. Drinks are, as you’d expect, more expensive at the hotel than in outside bars (my poolside favorite, the pina colada, was 100 pesos, about nine dollars, and that’s one of the cheapest cocktails).
The room: We were upgraded to a master suite seemingly at random, so I did not have a chance to review the basic "junior suite" we paid for. The view of the ocean was incredible (all of the rooms have ocean views). The room was extremely clean and the staff was very responsive to requests. One of the comfiest beds I've ever had in a hotel. The master suite bathroom was larger than my living room at home.
Food: The hotel has several restaurants. All of them are excellent, expensive, fancy, described as "formal" for dinner, and probably not worth the price. If, like me, you do not pack formal wear for a beach vacation and expect your meals to include cheap Mexican food and lots of it, not the best options. Fortunately there are many restaurants within a few blocks’ walking distance. The concierge can recommend some and even has menus available to look at in advance if you gently but firmly repeat that you do not want to eat in the hotel restaurants, thank you. There is a café in the hotel that does not request formal wear and has sandwiches and the like, still expensive but not absurdly so. The lobby bar had decent but pricey drinks and a mediocre jazz/soft rock instrumental band in the evenings.
Breakfast: But the breakfast buffet. Oh my God, the breakfast buffet. Breakfast is free and open from 6:30 am to noon. Take my advice and do something in the morning before taking a late breakfast, because it will knock you down for a while and you will love it for knocking you down. Giant selection of American, Mexican, and Japanese breakfast options with pretty much everything I could ever want from breakfast. There is a spot to make your own mimosas, margaritas, and bloody Marys. My first experience getting tipsy at breakfast.
Location/transportation: We did not need a taxi until our return to the airport. Restaurants, tours, nightlife, shops and the like are all within a few blocks’ walk turning right after leaving the hotel (there’s less stuff if you turn left). About a block away is the bus stop you use to get to downtown Cancun. The area appeared quite safe and we had no problems walking around at night. Taxis were available out front 24 hours a day (quite convenient when we needed to leave for the airport at 4 am).
Perks/activities: We did not try any of the activities, tours, or the spa. The hotel offers a “travel agency” on site that can arrange tours, but then you can walk out from the hotel, turn right, and within five minutes have three guys offering you three separate tour packages, so explore your options on whatever you want to do. On the beach they rent pool floats, jet skis, and a few boat rides/snorkeling expeditions. The representative of their “vacation club” lured us downstairs with the offer of a discount card and gave us a fairly aggressive pitch to come to a ninety-minute information session about the club. If we’d been willing to do that, they would have given us a free tour package of some sort. So that would be entirely up to your preference.
Service: Overall excellent, with no complaints. The staff were entirely bilingual and quickly responsive to any requests. Any charges (drinks, meals, minibar, tips at breakfast, etc.) will be charged to your account at the end of your stay rather than one at a time, which gives you a chance to review everything before you’re charged.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC