First let me start by saying that we are Palace Premier members since 2005 and this was our first visit to Sun Palace. With that said, I've come to expect excellent service, accommodations, restaurants and amenities that is Palace Resorts signature, and I was not disappointed. We found the service and attention given by all the staff was exceptional from the General Manager, Mr. Pablo Winker, to the pool waiter, Jussif.
We encountered two issues that was quickly resolved. The first issue had to do with other guest in the room next to ours was apparently a younger crowd and was enjoying their vacation. We, on the other hand, was on vacation for complete R & R.
Alex, the concierge, promptly moved us to a Presidential Suite so we could enjoy our R&R vacation. Thank you, Alex.
The other issue was with not having any beach towels available one day. We were on the beach with no towels, whereas, some guests had two or three towels. That evening Mr. Winker sent a note of apology with two beach towels delivered to our room for the next day. Thank you, Mr. Winkler.
Martin, from Guest/Members services, accommodated my husband's request for a certain brand of Gin in our room and the next day it appeared. Thank you, Martin.
All of the staff, from Nancy Salazer, Pamela, Erika and Karla to Ricardo in the Alamo restaurant each morning remembering what I liked to drink with my breakfast made our vacation enjoyable.
I will say that there seems to be some issues from the computer system in scheduling appointments in the Spa but all was resolved. Which brings me to the Spa. The service was excellent just be aware it is a smaller spa compared to most and the dressing area is in the restroom outside in the pool area.
We also found that the steaks ordered in the Steak Buffet did not compare to some of the other steak restaurants within the other Palace Resorts restaurants but the steaks served in the Concierge Dinner and the Chef's Dinner was second to none. Both were exellent dinners.
All in all, we had a wonderfull vacation and truly enjoyed Sun Palace. I do want to thank the resort for remembering my birthday with a special cake during the Concierge Dinner. There is something to be said for the smaller resorts...they take the effort in knowig their guests. When visiting Moon for my husband's birthday serveral years ago it took my son-in-law two days of talking to people to have a cake delivered to our room and then it was delivered after his birthday. So, a heart felt thank you to Sun Palace.
I would certainly recommend this resort to my fellow tripadvisor readers. I don't believe you would be disappointed but keep in mine it is a smaller resort compared to some but that's what makes it nice. You feel like you get the attention you pay for.
- Also Known As:
- Sun Palace Cancun
- Sun Palace Hotel Cancun
- Cancun Sun Palace
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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