We stayed at the Sun Palace for the second half of our honeymoon. Coming from Le Blanc, this hotel severely suffered from comparison. If you are lookig for luxury and relaxation, look there first!

When we first arrived in our room, we had been upgraded to the junior suite, #531. While the room was large, it overlooked the loud activity pool and construction next door. I called downstairs and asked to see a room on the 6th floor, since I had read about the large balconies on TA. We accepted a "downgrade" to superior room #615 (which is just a bit smaller, but not much) after seeing the balcony. I HIGHLY recommend you do everything in your power to get one of the large balconies. Laying on the balcony bed reading a book or snuggling was the best part of the hotel. The rooms were above average, tastefully decorated, stocked with beverages and had modern bathrooms and large jacuzzis. The bed was quite hard, but that is our only complaint in this area.

The pools were nice-looking, but very crowded with SLOW beverage service and the activities were loud and obnoxious at the main pool. Every half hour, they start screaming over the micorphone. Our last day we spent by the ocean instead, and that was much better. The beach is nice, waves were pretty rough, but we swam anyways, nearly losing our bathing suits several times. :)

The food was just ok. Of course this part of the experience was ruined since my husband had a worm crawl across his plate one night in the main restaurant. They were very apologetic, but we left almost immediately. The chef sent up a cheese and cracker plate, a fruit plate and champagne in about 15 minutes and that helped a lot! The italian restaurant was pretty weak. Atmosphere was romantic, but everything tasted like it had been reheated. We loved the atmosphere of the asian restaurant, but the appetizers were so awful that we left and got dinner at the italian restaurant instead. (For reference, we ordered the tempura which was very greasy and terrible sushi that didn't taste fresh). The Steak was pretty good, with a large variety. The lobby bar was pretty cheesy, but at least it was busy and had a few games to play.

Overall, I would only recommend this hotel if you are young, don't usually travel and are not looking for luxury. I would not recommend for relaxation or people looking to be pampered.

My husband and I just got back late last night from a wonderful Honeymoon stay at The Sun Palace. We had such a awesome, relaxing stay. It is adults only so it's a real calm, intimate setting. The food is delicious and the serive is unbeatable! My favorite restaurant was the Italian restaurant which is a scrumptious 6 course meal. Honeymooner's get a special Romantic dinner outside overlooking the ocean. All waiters are very experienced and professional. The staff was very respectful! It was nice to get to know the wait staff and managers because you got to joke around with them and receive better service. Tipping is greatly aprpeciated it and they will show you more one on one service if they know you are "tippers." Either way, tip or not, they are the best. You will definitely not be disappointed with your stay. The beach is beautiful and the waves are perfect. The lifegaurd will personally set lawn chairs and an umbrella wherever you wish! Room service is incredible and fast! You order and it takes maybe 15 minutes tops! My husband asked for a beer and they brought a 12 pack! You will fall in love with The Palace Resorts. I've stayed at the Beach and Cancun palace but will for sure return to the Sun Palace.

We just returned July 3 from 6 nights at the Sun Palace and must say that it certainly lived up to the expectations set here. After reading dozens of reviews we were 100% confident that the SP was the right choice...and we were not let down.

Flight - The Cancun Airport was actually much cleaner and less crowded than many airports I've experienced in the U.S. Customs was a breeze. Probably took us less than 1/2 hour to get our bags and exit the terminal. We did encounter the army of time share folks just before exiting the terminal. We took a moment to talk to one to ask where our transfer was waiting (we had booked a shuttle with Best Day Travel). Was a bit of a mistake because he took the opportunity to bring us to a table to start his pitch. Before he could get into it though, we asked him several questions we had about Cancun (locations of places, etc.). He gladly pulled out a map and showed us locations of buses, shopping areas, etc.). And before he could get into his pitch we told him all we wanted was already included in our package (we actually did) and politely walked away. Our Best Day contact was right outside the terminal door. We were quickly escorted to the awaiting van. The drive was no more than 15 minutes to the hotel.

Room - We ended up with room #609. Direct view of the ocean...Outstanding! We were over the quiet pool which was probably a good thing. All the sixth floor rooms have a giant balcony, which was another big plus. We had breakfast on our balcony 2-3 times during our stay and found it a good place to relax and read a book on the huge cushion lounge. Waiting for us was a bottle of champagne on ice, along with a bottle of wine, some fruit, petit fours and the fully stocked refrigerator and drink dispenser. A few things worth mentioning: The bed is very firm. I had a little difficulty sleeping during our stay, so for those who prefer a cushion-top, be aware. Since there is no carpeting in the rooms or in the hallways, sound reverberates easily. Some mornings we were awakened early by slamming doors or people speaking loudly in the hallways. Light sleepers might have a problem with this, so be aware.

Food - Like most have said, the food is not gourmet but it is good, so set your expectations accordingly. We tried every restaurant except the Asian place. We were a little disappointed by one trip to the Mexican place late one night. We had to wait 20 minutes before being asked our order while there were only 2 other tables occupied at the time. After multiple waiters walked by including one who said his partner would take care of us, finally what appeared to be the manager walked by and immediately provided two plates of appetizers without us having ordered anything. We think he noticed our disgust as we sat looking around for someone to serve us. We think the spotty service had to do with the fact that we came by the restaurant well past dinner time, but still, it’s not like they were closed or they had to deal with many tables.

Drinks – No complaints and no sign of anything watered down. In fact, for the first time ever, I had to send a drink back to the bar (a Zombie) because it was too strong…nearly pure rum. If you’re a Red Bull and Vodka drinker, you’ll be sad to hear the bar does not stock energy drinks. However, they do sell Red Bull in the hotel shop. They had no problem providing a glass of Absolut (the best vodka they had) on the rocks to mix with a can of Red Bull I bought one night.

Beach – Easily one of the better beaches on hotel strip. The beaches all but vanish as you go north up the coast. As you walk out on the sand the lifeguard is quick to drag a couple chaise lounges anywhere you like and dig a hole for your umbrella. Soon after, a waitress came by asking for our drink order. I can’t think of much more you’d want. It seems like there were lounges available most of the day, even if you arrived after 2pm.

Pool – We spent most of our time at the Activity Pool. The staff there really tries to get people involved in volleyball, water polo, bingo, etc. We gave them a lot of credit for the energy they showed, especially in the heat! Lounges did fill up fast when we were there. Get there early or be prepared to pounce on one as soon as someone removes their towel. Essentially, a towel saves your lounge for you. We saw at least one person sandbag lounges by leaving a towel on one at poolside and then moving to another she had “saved” in a shady area. I don’t think that’s fair, because we noticed a few people looking for sun space, but ended up walking away disappointed.

Entertainment – We went to a few of the night time events they have (Karaoke, celebrity impersonator show). Again, the staff is super enthusiastic. The entertainment is pretty cheesy, but it’s lighthearted fun. Worth the time to sit back and laugh, especially if you’ve had a long day at Chichen Itza. We went to Coco Bongo one night. It was fun, but we really thought it would be more a dance place with occasional entertainment acts. It was really all acts, so FYI.

Trips – Went to Chichen Izta and Cozumel. Be prepared for a long, hot day at Chichen Itza. If you’re going on the guided tour, be sure to eat before you leave the hotel in the morning or ask the restaurant to box a breakfast for you (several people did). This is because we did not stop for lunch until after visiting the site, which was about 3:30pm. We were STARVING at that point after a long day of walking.

We also visited the Beach Palace and the Cozumel Palace while here. The first thing we noticed about those two hotels was…kids. We were so used to being in an environment at the SP without kids that the sight and sound of them (especially at the pool) was kind of surprising. It’s just another bonus about the SP that you may not appreciate unless you visit other hotels.

Hope this helps reinforce what many have already written about the SP and maybe point out a few other things to consider. No question we would return to the SP next time!

My wife and I stayed at the Sun for our recent honeymoon. We are not world travelers and this was really our first trip outside the states as a couple. I was really nervous, expecting something to go wrong, but it was actually very enjoyable. Rather than write a lengthy review, I'll break it up into the good and not-so-good. So first the good, the service was very good and the answer is always yes, no matter what you ask. We even added items to our room-service menu just to see if they would do it, and they did! The cleaning service was fantastic and even organized our dirty clothes that were laying on the floor, my wife wouldn't even do that! Rosario would turn down our bed, fill our jacuzzi, add rose petals and set the lights for when we entered every night. I can't say enough about her. The food for the most part was good and the drinks were also good, even though each room is well-stocked with booze. The view is the best and the beach was very clean and well organized, we never had to fight for a place on the beach or chairs. Now the not-so-good. Depending on the day, the menu for the restaurant for daytime was spotty. The Asian and Italian restaurants are only open at night. I'm only critical of food because I'm in the business, but on some days, it could have been better. The Asian and Italian were fine. Our first room had some R&M issues and if you looked closely, you could find some other r&m issues around the hotel, nothing to serious though. One funny thing is that the tvs are beautiful but the screen ratio was not set right, so every thing we watched, everyones heads were cut off! But who goes to Cancun to watch tv anyway, right? The entertainment was rather hokey, but they try. Unless you're absolutely bored to tears, skip it and go downtown. The promotion stuff they try to sell you may be worth it to some but we found it kinda annoying. After going to our appointment at the Cancun Palace then being stood up because they didn't have enough people to do our presentation, they gave us our 150 gift and we left. We thought we were in the clear until we got back to our hotel! Every time we saw Abrahim, it was like the Badger from the car commercials, and we just didn't have time for it. That was really the only negative. All-in-all, it was a fabulous time and we recommend it to anyone. Best thing of all, it was adults only.