I have had the good fortune to be able to travel to the Cancun area several times in the past 25 years. Of all the places I have stayed, the Sands is by far my favorite. A sparkling clean, well maintained property with consistently top notch customer service. Although you are always treated like a guest, you always feel like you are @ home. All of the extra amenities the resort has to offer are just icing on the cake compared to that! (See other reviewer's posts regarding resort details and amenities.)
In my opinion, the most amazing thing about the resort is the people who work there. This is the one variable that makes this resort rise above all the others. I feel the genuine outpouring of genuine Mexican hospitality each time i stay here. Each and every employee seems to have been hand picked by management for the high quality of service they deliver. And the delivery of that service with graciousness. And also a smile. Thank you to each and every one of you for your hard work and dedication.
My most generous compliments go out to the pool aerobics staff who provided a stimulting and fun work out every week day during the three weeks of our stay. "Outrageous" Pepe, "Outgoing" Viktor and "Sexylicious" Michele: y'all made it the "happiest hour" ever!!! Muchismas gracias over and over again! Pepe and Viktor could you please email me? Jimmy Solis has my address.
A special mention also to Jimmy Solis, Octovio Pinson, Jorge Cadera, Isela (laundry room), Rene (pool guy) and Daniel (who keeps the pool area clean) your hard work and kind, compassionate personalities will not soon be forgotten.
I have been hearing rumors that the Royal Resorts plan to become all-inclusive. I truly hope this is not the case. Could management resort please respond as to whether or not this is true. And what is the reasoning behind this change? Does this pertain to owners as well as guests?
If you plan to visit Cancun and have never been there before, do a bit of planning before your trip to make the most of all there is to do in this area. Skip Coco Bongo, Senor Froggs and all the chain restaurants you can dine @ back home. Venture away from the hotel zone to take the time to see how truly unique and beautiful Mexico is. Some suggestions for things to do:
1. Visit one or more of the many Mayan ruins in the area: Coba and Tulum are our favorites. Avoid Chitchen Itza if you don't like crowds.
2. Visit Sian Kaan Biosphere Reserve.
3. Take a snorkeling tour with Edventures: it includes a trip to Dos Ojos, Yal ku, and Akumal Bay. There is also a stop @ La Buena Vida for lunch that is not included in the price. (see the review i wrote about this tour a couple of years ago).
4).Take the ferry over to Isla Mujeres. Rent a golf cart and spend a few hours exploring the island's beaches, restaurants, shops and other attractions.
5.) Visit Cozumel. Add a few days on before or after your Cancun visit to enjoy this pretty island. To get the most of your stay on the island make sure to rent a car.Our favorites to do on the island are Punta Sur (the snorkeling is fabulous), the small but lovely museum, Especias Restaurant (hola Adrian!!!) and Del Sur Argentine Empanadas (hola Rene!) . Ventanas al Mar (only hotel on the East side of the island) and Cantamar Condos were places we enjoyed staying. (owners contact info availble by request.)
6.) Visit Isla Hobox for a few days as an add on before of after your Cancun stay. Being here is like taking a trip back in time. No cars, mega resorts, shopping malls, or chain restaurants to be found anywhere on the island. Small palapa style lodgings, mom and pop restaurants, very friendly residents and lots of beautiful stars at night.
7.) Bring home some of that fabulous Chiapas coffee.
8.) If you love birding, Isla Contoy is not to be missed. It can only be visited as part of a guided tour which also includes a nice lunch and time to swim. Bring mosquito repellant! Only about 200 people per day are allowed to visit this island. Or make the trip to Rio Lagartos. It's claim to fame is that it has the largest colony of nesting flamingos in the northern hemisphere. (name of a very good birding guide from the village available by request.) Another guide we hired that took us birding around the sian kaan area I would also highly recommend. His expertise and individualized attention was most appreciated (contact info available by request.)
All of the villas have gorgeous views of the pool area and ocean. Although people generally tend to...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC