We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Le Meridien Cancun Resort & Spa and Cancun?

We'll send you updates with the latest deals, reviews and articles for Le Meridien Cancun Resort & Spa and Cancun each week.

Explore other Cancun resources:

Le Meridien Cancun Resort & Spa: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 377 Reviews
5.0 of 5 stars
227
4.0 of 5 stars
88
3.0 of 5 stars
28
2.0 of 5 stars
19
1.0 of 5 stars
15
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#17 of 166 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 213
  • Address: Retorno del Rey Lot 37-1, Km 14 , Zona Hotelera Cancun 77500 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Beachfront Luxury Resort blending European decor & Mexican flavor. This description is based on information provided by the hotel.
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates: £184 ($323) Avg. Price
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveller Reviews

Reviews of Le Meridien Cancun Resort & Spa

( 27-31 of 377 )
“It's all good....some changes though”

Le Meridien Cancun Resort & Spa

Save Review
4 of 5 stars
Los Angeles
28 May 2008
2/2 found this review helpful

Summary: This is my second visit to this property. This is a boutique sized hotel with 312 rooms. Compared to the other massive hotels on the strip, this is an upscale quaint hotel with lots of charm. The majority to have partial ocean and lagoon views. Odd numbered rooms (higher the closer to ocean) are ocean-bay (lagoon)-pool views and even numbered rooms are ocean-bay-hotel views (view of hotel next to Le Meridien). There are a small number of rooms with full ocean and the rest with no ocean/driveway views (do upgrade to partial ocean, you won't regret it).

Note: During my stay there was construction on the ocean-bay-pool view side but the noise didn't bother me all that much considering you have the sounds of the waves to drown out the hammering. May want to consider how sensitive you are to construction noise if you're on the ocean-bay (lagoon)-pool view side.

Check-In: Upon check-in during my last visit we were given welcome refreshments that included juice and cold towels. During this visit, no juice... no towels. Boo! Since it was after 3pm (which is their typical check-in time) the room was ready for our arrival. Do prepare to wait if you arrive early. You can request earlier check in but they will not guarantee anything.

The Room: Ocean-bay (lagoon)-pool view, odd room number on the 5th floor (SPG level). Comes with private balcony, marble bathroom, separate bath, shower, loveseat, coffee table, work desk and two additional chairs for seating. The rooms also have a nice sized LCD TV with a good number of English channels. Do pay extra to upgrade to a Deluxe room with partial ocean view otherwise you might get stuck with the rooms with views of the hotel driveway! If you can get breakfast included on the Club level you'll get afternoon happy hour drinks and h'dourves.

The Bed: Not heavenly beds but are adequate. A little birdie told me they were replacing their beds.

The Pools: There are 3 cascading infiniti pools overlooking the ocean. Each pool has a different temperature. I believe the one closest to the ocean is warmest and also has a small dipping pool. You can rent cabanas for a fee and it comes with water service. Many guests with small children rent these daily so book early. The service at the pool, in my opinion/experience depends on how much you tip. When you get your towels they'll ask you if you want assistance. This means the pool attendants will set up your towels (like making a bed w/ pillow) and umbrella if needed. If you tip them well, you'll get faster service on drinks. During various hours in the afternoon, they'll distribute fruit and smoothie shots for the guests. Unfortunately, they no longer offered the cool cucumbers (for the eyes) and ice towels - could be that they do this during the summer months...not sure. The drinks by the pool are very weak. I'm no lush by any means but if you pay for a $10 drink, it better at least have one shot of liquor. At best I'd say half a shot is included. Stick to beer or wine to get your money's worth. The grilled chicken nachos for $9 are delicious and a good size for two or three people to snack on.

Housekeeping: Overall housekeeping does a good job of cleaning. The not so consistent part of housekeeping is the evening turn down service. If you get it, then they do a terriffic job of tidying things up, replenishing toiletries, turning down linens, placing floor mat and slippers next to the bed and finally leaving the most buttery, tasty mini loaf on your pillow. Just thinking about the mini loafs makes me smile. Out of the 6 nights, I had 3 loafs ...3 turn downs. The first night they did this automatically, the 2 other times I had to flag a housekeeper down.

  • This TripAdvisor Member:
    • Liked — Size of hotel, not a commercial compound like the other massive hotels
    • Disliked — Service could have been more consistent, it's slipped a bit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYtrip's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Older Travellers, Great pool scene, pet owners, tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very relaxing stay”

Le Meridien Cancun Resort & Spa

Save Review
5 of 5 stars
Brooklyn, NY
27 May 2008
4/4 found this review helpful

Stayed here for 5 days with my wife in May. Weather was unseasonably 90+ degrees hot and humid but thankfully no rain. We received the fresh juice and cold towels at the check-in desk as I've read from other reviewers. The service at Le Meridien was excellent, we could see how hard the staff works to please all the guests. The pool area was the best part of this hotel, the 3 "infinity" pools are very elegant and makes it appear as if it extends to the ocean. We didn't swim in the beach as it was rough and narrow like all the other hotels in the area. Since this is not an all inclusive resort, we did not see kids screaming and running around in the pool area (except briefly for 1 day).

One drawback was that the hotel is situated behind the main blvd where you can take the public buses, so in order to get to the bus stop you have to walk 2-3 city blocks. When it's hot and humid, the walk seemed like a mile. If money is no factor, there's a taxi stand right outside the hotel. Besides that, the location is good in terms of food and activities. Within walking distance and a little past the bus stop you'll find an excellent seafood/steakhouse (Puerto Madero), El Shrimp bucket, Joe's Lobster Shack, McDonalds, XOXO (equivalent of a 7-11), and Aquaworld which is an activities center where they run Jungle boat tours, snorkel, jet ski, parasailing trips, and other tours.

Overall we liked our stay wouldn't mind returning next time we travel to Cancun.

Pro's:
3 "infinity" swimming pools
clean
attentive staff
large bathroom
quiet (no kids running around)
affordable breakfast in the dining room
large gym

Con's:
construction next door (although it wasn't noisy)
thin walls between guest rooms
no free internet
walks to the bus stop when it's hot

  • This TripAdvisor Member:
    • Liked — Pools
    • Disliked — Thin walls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
forress's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 04 October 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Le Meridien”

Le Meridien Cancun Resort & Spa

Save Review
5 of 5 stars
Danvers, Massachusetts
20 May 2008
2/2 found this review helpful

We have just returned from a week at the Le Meridien Cancun Resort & Spa. The hotel is first class and and close to everything.
We stayed on the club level with its own concierge and club lounge.

The pools are fantasticand there are three layered pools from the lobby to the beach. The pool attendants were wonderful, laying out 2 towels per sun lounger, with one rolled up as a head rest. The waiters even came around the pool with a tray of smoothies throughout the day for everyone to try.
The Spa is out of this world.

Restaurants are great. Overall I would say this is one of the best service oriented hotels we have ever stayed with.

  • This TripAdvisor Member:
    • Liked — Outstanding Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dgayron's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 16 October 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just OK at best”

Le Meridien Cancun Resort & Spa

Save Review
2 of 5 stars
Salt Lake City
20 May 2008
3/3 found this review helpful

Bad sign when the lady ahead of you at check-in is literally sobing about the condition and location of her room at the hotel. She had planned her entire vacation around this property and my heart just ached for her. But I soon came to understand why she was so upset.

Really my biggest issue was the room, which felt a lot more like a cheap timeshare than a luxury suite. The way the hotel and its' suites are situated you either have a front ocean view suite or a rear side view suite, and there are relatively few ocean fronts. We had the latter and had to deal with a construction view, the never ending hum of industrial airconditioning units below us and street noise. The patio area was pathetic beyond description, well OK, think dormatory.

The room itself was large, probably 1100 sf, but decorated in 1990's Pottery Barn style and felt really worn, just really a let down for a property of this supposed category. Our room had just gotten a new mattress, which was fine and from what I read earlier, very much needed. (they were replacing all the mattresses on our entire floor, which I know because all of the old ones were piled in the hallways when we arrived) The bathroom however was actually very nice.

I cannot speak to the ocean front rooms, they may provide a very different experience. Clearly the view and noise issues that frustrated me would not be an issue.

The positives were the spa (really superb), gym, pool areas and the staff was fine, although not exceptional.

My other experiences in Cancun were the Ritz, which is really RC at its' best and in a class by itself and the JW Marriot, which is clearly a significant step above this property in every category except spa.

I have had limited experiences with Le Meridien properties but from what I have heard this location does not live up to their standards. On the other hand a friend who was a big fan at one time lamented that the properties have been "Starwooded" of late. I think I now understand what he means.

If you are expecting something in the same categoy of RC, Four Seasons or Fairmont, this hotel is a huge miss.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honest0112's Summary
Date of Stay: January 2008
Member since: 06 February 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Staff Makes This Hotel!”

Le Meridien Cancun Resort & Spa

Save Review
5 of 5 stars
New York City, New York
14 May 2008

Let me start by stating that I definitely recommend this hotel to everyone!

Rooms - We had a deluxe oceanview room with a balcony.
Hotel rooms are a good size and beautiful bathrooms with all marble. The beds were very comfortable.
Everything was VERY CLEAN.
Our room faced the pools and a sideways view of the ocean. There is construction on this side of the hotel but it didn't bother us at all.

Royal Club - The club was a nice addition to our stay but I must say it is not as grand as the Club Level at the Ritz.. The selection is very minimal in comparision.

Pool - There are 3 pools. The pool service was great, the staff was sooo attentive. They were constantly making sure we had everything we needed - drinks, food, towels, etc. We rented cabanas everyday and we recommend it if you want to be super comfortable.

Beach - The beach water was warm and clear. It is not rocky and there was no seaweed. However, there were big waves. And everyday there was a red flag warning us of the currents.

Location - The hotel is located between the Ritz-Carlton and the JW hotel. It is not near anything walkable like shops and restaurants. The closest shops are a 15-20 minute walk from the hotel. Of course you can cab it instead.

Above all, the staff is terrific.
They really make you feel welcomed and they make your stay here very personal. There are too many employees to mention but Gina and Sandra were remarkable. They setup our excursions to the Ruins and made many recommendations to us.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
viajeelmundo's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Le Meridien Cancun Resort & Spa

( 27-31 of 377 )
Travellers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
£330*
Check Rates
Location: Cancun, Yucatan Peninsula
£231*
Check Rates
Location: Cancun, Yucatan Peninsula
£215*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Le Meridien Cancun Resort & Spa? Share your experiences!

Do You Own Le Meridien Cancun Resort & Spa?

Le Meridien Cancun Resort & Spa Also Known As

Address: Retorno del Rey Lot 37-1, Km 14 | Zona Hotelera, Cancun 77500, Mexico