Our first trip to Cancun Mexico from 6/20/12 to 6/24/12:
During our stay at The Grand Park Royal Cancun Caribe, my boyfriend and I were first assigned to room #3221 from 6/20 to 6/21 where the A/C stopped functioning due to a dirty AC filter. On 6/21 late evening we were transferred to the room next door #3220 where we were kept awake until after 3:00am by the loud party laughter of young adults staying in the adjoining room next door. After complaining to the front desk on 6/22, we were transferred to room #3612 until the end of our vacation on 6/24. In this room the bathtub and toilet became clogged after each use and the maintenance men were sent each time which took away unnecessary hotel privacy and vacation enjoyment.
In addition to our hotel experience we had 2 days - 6/21 and 6/22- of severe rain storms. On 6/22 we had a scheduled bus tour to the Excaret attractions which should have been canceled because we did not get to enjoy ANY of their activities due to the pouring rain. In the evening the rain storm forced most guests to remain indoors and the hotel management was not prepared to service nor entertain a large indoor crowd on a Friday night. Their main floor lounges were filled to capacity with no music playing nor seating available for most. The bar ran out of liquor before midnight then all guests were strongly encouraged to enjoy the nearby attractions at our own expenses! Free transportation to these attractions was offered to all with NO return trip back to the hotel after midnight! This was an "all inclusive" experience of genuine disappointments and far below our expectations!
- Also Known As:
- Grand Park Royal Cancun Caribe Hotel
- Grand Park Royal Cancun Caribe Hotel Cancun
- Hyatt Cancun
- Caribe Park Royal Grand Cancun
- Hyatt Cancun Caribe
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