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Imperial Las Perlas Hotel: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 284 Reviews
5.0 of 5 stars
47
4.0 of 5 stars
73
3.0 of 5 stars
58
2.0 of 5 stars
37
1.0 of 5 stars
69
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#78 of 166 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 118
  • Address: Blvd Kukulcan, Km 2.5 Cancun 77500 Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Situated across from Isla Mujeres, approximately two miles from downtown Cancun and 20 miles from Cancun International Airport. This description is based on information provided by the hotel.
No Business Centre No Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: £55 ($93) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Imperial Las Perlas Hotel

( 239-243 of 284 )
“enjoyable after problems solved”

Imperial Las Perlas Hotel

12 Feb 2004
1/1 found this review helpful

Having recentlly stayed at this hotel I feel it important to warn
others that may be considering staying here.
I was most disappointed upon my arrival to find that I did not have the ocean view room which I had booked and paid for 3 months prior. They tryed to stick us in a room overlooking the lobby! As refusing this I looked at 3 others and finally settled on one that would do until a move on Monday. The fridge did not work, there were holes in the ceiling where a smoke detector should have been. There were no hangers, the curtains and the shelf on the wall hung at an angle!The beds were so hard that I had to go to Walmart and purchase a foam for the bed. There was a strong sewage smell as well.
After 2 days of constant reminders about the promised move, we were
given a room poolside which was nice compared to the one we had been
in. After being settled in the new room our stay was quite enjoyable as
the staff were very nice and the food was good and most plentiful. I
did not feel alone as I watched this happen to almost everyone that had
booked in here over the 2 week period that we were there.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £55 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Enjoyed my time there!!”

Imperial Las Perlas Hotel

10 Feb 2004
1/1 found this review helpful

Not a Bad place at all, we did have some problems here and there, toilet slow, 3rd floor room (good work out). Alot of good, great crew, clean rooms, nice beach, alot better at Imperial than a few down the strip they were way over crowded. Food was O.K.. But just like at any other motel we never ate at the same reasturant every day. Get out and enjoy all of Cancun, dont just live in your room with the same food!! 2-01-04, 2-08-04.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £55 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beware of the Imperial Las Perlas”

Imperial Las Perlas Hotel

7 Feb 2004
2/3 found this review helpful

Recently stayed there from 1/29/04 to 2/4/04. It should have started on 1/28/04 but when we arrived there they rushed us off to Dos Playas (supposedly an affiliate hotel of the same quality) with little explanation at all. Very rude, and quickly didn't understand anything when questioned. Our Dos Playas room was not made that they put us in and the toilet was already clogged. They fixed it, and it immediately overflowed the first flush. Unbelievable. We complained enough that by some strange miracle we suddenly had an oceanview room back at the Imperial Las Perlas from the 29th on. So, back at the hotel where we should have been the remainder of our stay was adequate. It certainly didn't make up for the day and a half of stress they took from us. And the bed bugs literally do bite and itch! STAY FAR AWAY!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £55 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dido”

Imperial Las Perlas Hotel

Save Review
2 of 5 stars
Winnipeg, Manitoba, Canada
31 Jan 2004
1/2 found this review helpful

Dido is definitely the word of the day after reading 90% of the other reviews. We were there from Jan 8th till the 15th. Freddie, Gama, and Carlos were great, worked hard for us no doubt. I met an absolutely fanatastic girl there at the hotel, love her to death, and had the time of my life in Cancun on a trip with all my best friends. However; if it hadn't been for that lucky twist of fate, I'd say stay on the bus 15 minutes longer and go somewhere else. You won't regret it, but you probably will if you stay here.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Check Rates
Average price*: £55 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A long way from Ireland to this......”

Imperial Las Perlas Hotel

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2 of 5 stars
Dublin, Rep. of Ireland
18 Jan 2004
2/3 found this review helpful

My wife and I came on a trip from Ireland and we were hoping for a nice hotel to rest our heads. We were dissapointed. We had to move room as we were put practically on the poolside bar on ground level. The room we got was just basic and we regretted not going further up the beach where it was more central.The fridge was not working either.Overall we made do but were left wondering about the standards of the other hotels on the strip,are they all this moderate?

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes No
Check Rates
Average price*: £55 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Imperial Las Perlas Hotel

( 239-243 of 284 )
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