Got a great view of the parking lot, no tv in bedroom downstairs, lights upstairs didn't work, had 2 extra people in our party and was not informed that it was an extra $25 per person per night. Kitchen was too small and cupboards way too low. I did a pre-check in on line the night before and they screwed it up when we arrived. food selection was poor, bartenders were rude and the guy that we bought the timeshare from lied about the cost of beverages.

We stayed there between Feb 27 to March 05, 2009. When we checked in was about 8:30pm, there was only one staff at the frong desk. The staff seems very tired and does not wants to be brother. Finally, we checked into our room, it was on the ground floor, there was very strange smell in the room, seems the room has not been used for a long time, the light in the room was so dark...we called the front desk and requested to exchange the room because of the strange smell, the front desk advised they may not have the room, better is exchange the room tomorrow, after asking to talk with the manager, the front desk staff finally said there is a room available on 3rd floor. We took all our luggage back to the tiny lobby and wait another 10 mins to get the key. There was no directly showing us how to find our room, we carried our own luggage to find like 20 mins before found our room. The room is much better ( at least no strange smell ) seems the funiture is a bit cleaner. We were a bit tired just because changed room.
The beach has a lot of weeds, but still quite nice.....The other good thing about the resort is the tiny superstore, clean and have good supply that what we need, the price is acceptable.

Our Family stayed in this Resort for the week 7-14, and had a great time. The staff is the best in class, we were treated like close friends. The villa was cleaned every day, and it had most of the basic stuff. The maid put new towels, and new sheets every day.

The only two bad points I give to VCI, is that the beach is really dirty, and that they need to update this resort ASAP. The mattress are hard like a rock, and the sofa dosen't have any cushion.

Other than that, we had a great time, and will problably go back if they update a little bit this resort. If you visit the VCI ask the maid for a matress pad for your bed, it will help.

We have been to Cancun many times and own at the Royal Sands, but, this is our favorite resort because of the service, accomidations and the friendliness of the staff. The resort sits closer to the water than the larger resorts. The water is calm for snorkeling and nice swims. It has its own pier and you can catch several excursions right off the pier. It is also close enough to walk to the marina where a lot of the excursions leave. Our teenagers like the water at the Sands better because of body surfing.