My boyfriend and i have just returned from this hotel, and having read the reviews before travelling, we were worried. I've got to say that the reviews telling people not to go are a bit over the top, but ive got to admit that we did experience some of what they say.
The rooms are clean and basic, what you pay for. Water from the taps is dirty to start with, but once they've been running for a bit it's perfectly fine to wash with.
Food in the buffet restaurant is extremely limited. Even my boyfriend struggled some evenings and that saying something. Thinking i couldnt go wrong with lasagne, it turned out to be shrimp lasagne. This was the main problem in the restaurant, a lack of signs to say what the food actually is!! Food quality is fine once you've found something to eat. We really liked to mediterranean restaurant, often eating there for lunch and dinner. This is what's so silly, they're capable of producing a good variety of food, from italian in this restaurant, to good mexican in the speciality restaurant, but they don't show this in the buffet restaurant. The snack bar at the pool was also good, hamburgers and nachos were fantastic. Gotta admit i filled my stomach here before the evening meal!!!
We found the service at the bars fantastic, particularly the lobby bar. Domingo was one of our favourite members of bar staff. However, the swim up bar in the pool was a let down, only staffed for two days in our 14 day stay. Getting a drink in the buffet restaurant was also a struggle, staffed seemed to serve all the mexicans before us!!!
The pool, beach and location was fantastic. This hotel is definately in the best location in Cancun, just a two min walk to the main bars and clubs, and a short bus ride to most tourist locations. The beach was by far the best on the stretch, and was always kept clean. Even after strong winds and rain, each bit of seaweed was swept up and moved off the beach.
The thing that majorly lets this hotel down is the customer service, namely from the staff at the reception. When trying to change money to give to our rep for tours, we were told that we would have to come back in half hour cos he had no money. We told him that we couldnt wait cos our rep wouldnt still be there in half hour. Again we said we'd have to wait. Argueing once more, he gave in and changed our money, having money all along!!!! I'd definately recommend using the bank to change your money, just a two min walk!!
We had more problems with reception!! 2am one morning our smoke alarm in our room started beeping, every hour. The battery was dead. We told reception the next morning, and were told they would sort it out. That evening, returning to our room, nothing had been done about the problem. Again the next day, speaking to a different staff member, he said he would replace the battery. He put the same battery back in. We reported the problem 5 times and nothing was done about it, putting our safety at risk!!!
Our trip to Cancun was fantastic, the tour to Isla Mujures with a trip to dolphin discovery was by far the highlight of our holiday. We would definately return to Cancun, but we would probably spend more money and stay at a different hotel. If they improved their food choice and customer service, this hotel could easily improve its star rating.
