I own a timeshare at their sister property in Cabo San Lucas, but wanted to try this location. I spent a total of 6 days and 7 nights at this location. As I said, I am a member with this Resort chain, and I am regretting ever have joined or stayed at this location in Cancun. My biggest complaint is with management. They are trying to advertise a 5 star atmosphere but when it comes to delivery they are more like a Black Hole. Some of the waiters and waitresses are partialy trained, but the overall staff needs extra training. As a member I am suppossed to get added perks. For instance, they are to provide robes and slippers for members, but I practically had to beg and plead for them to be delivered to my room. They did but not until the last day of my stay. Also as a member, I am suppossed to have access to a "Member's Only" menu and wine list. These were very rarely provided, and when requested they avoided providing for me and my party. FInally, as a third, but no where near the final comment, they had a Brazilian Barbeque night. Not only had they lost my original reservation, and subsequant change to the later seating, but the service was third world. At a Brazilian BArbeque, they carry the meat serving around on a spit and serve to customers by carving the meat off of it. All of the servers instead of placing on a separate plate, placed the spit on each person's plate, and carved from there. How unsanitary is this?
It is a shame that management cannot address the concerns of its membership first. Yet they want you to be a part of their "Referral Team" so they can grow membership.

7th trip back to Cancun...1st time to GR Solaris. Remember everyone has their OWN personal experience!!!

I had never encountered "Time Shares" in Cancun.....well this time it was so annoying. At the front desk after my hubby & I checked in we were given to ------- who promotes the time shares. (Their are several men & women who do it) Yes, he is soooo nice. Hard to say no to. We should have been stearn from the get-go and said no. He left us alone for a few days than everytime he saw us he would ask, come looking for us at breakfast, by the pool etc etc. He would make you feel bad saying he needed the credit to support his family. We never did do it but it left a BAD TASTE IN OUR MOUTH for the Solaris.

Yes, beds are hard, food is just okay. Best meal of the day like others say is breakfast.

Resort is very clean. Staff works very hard and is paid so little so we tipped them because we wanted to even though it is included in the AI package. The staff works sometimes 16 hours a/day.

Pool is very nice at the beginning of the day, but as the day goes on you begin to notice some of these people at the bar never get out!!! Even the entertainment staff asked them one day about it. You can figure that one out.

Watch your towels. Not only mine was taken, but I heard others say theirs were too, and if you do not have a towel card to turn in at check out there is a pricey little fee for that green towel. I had sandals stolen on the beach as I was lying right there also....... UNBELIEVABLE!! This never happened at the other resort and I heard a girl talking about how her camera was stolen the night before when she turned her back for just a few minutes.

Entertainment staff is Great!!!! They work so hard. They start at 9am work all day and evening than at 11p they take those who want to go to a certain bar out in town and stay until 3or 4. It is crazy and they always have a smile.

Yes, there are "crazy games" by the pool throughout the day. If the parents do not feel comfortable and do not want the kids to see there is a kids pool and kids club & the beautiful beach!! Take them to it. The staff does volleyball, bingo, water polo etc through out the day. This is Cancun not DISNEYWORLD!!!!! There is a swim-up bar people are drinking and having fun---this is Cancun!!! Kids 14 and above are usually okay. There were some very well behaved kids and some were not.

We met so many great people. Sundays and Thursdays are Karoke night. 2 night in one week is to much. The people singing in the lobby bar at night need more up to date music. There was alot of Elvis.

Our room was at the very end of the hall. 26. I recommend asking for an end room and not by the elevators. Those rooms would be terrible. Bring a small fan. It drowns out alot of the noise in the halls.

I have been to several all inclusive hotels, and this one was the best. The food was above average, staff is very friendly and helpful, and the rooms are very clean. I would highly suggest an ocean view. I would definitely return!

Just got back today and my family enjoyed this resort. very much. This was our first experience with an all-inclusive and I must say we loved it. The resort is beautiful as is the beach. Its definitely on the small side but it was perfect since we were with our 2 kids and it was very easy to find them at all times.

The entertainment staff was good but we tended to stay at the volleyball pool because it was quieter. The nightly shows were very good especially Mexican Night and the Magic Show on Friday night. They also had a puppet show by the pool one day that my 5 yr old just loved. My kids also used the KIDS CLUB which gave us some quiet time by the pool.

The food was just alright. By the 5th day my husband and I agreed that we were getting sick of it. Breakfast was always enjoyable and I esp. loved the omelette station. Too many choices were available for breakfast. Lunch at the Rosmarinus was not very good and the pool snack bar was usually greasy food which I tend to avoid. I did however love the Tortilla chips and guacamole and pico de gallo.

Dinner was hit or miss. The upscale Marco Polo was very good. They had the best appetizers to try at their center island and you could go up as often as you would like. The food on the menu although limited was good. We ate here 3 times but you need to be in line early before 9 am to make reservations if you are pcky about the time you eat. One day I waited 25 min. to get a 7:30 reservation.

The other choices were the Rosmarinus and the buffet at the ballroom which were not good. Don't get me wrong you will not go hungry here.

There was a deli which we did not try i'm sorry to say but I saw the sandwiches one day on the elevator (someone was bringing them to their room to enjoy) and they did look yummy.

I know room service is available and we did not try that also so cannot comment on that. Desserts were good at all the places we tried.

Drinks were sl. watered down but I didn't mind because I'm not much of a drinker and I had children to keep an eye on.

Be sure to try the " tea time" from 4-6 in the lobby. A beautifully dressed senhorita will make you tea or coffee with your choice of spirits in it. She passed the liquor over a flame to warm it up before placing it in the coffee. She was so good at what she did and they also offer pastry at this time.

I would like to comment on how excellent the service was. This group of workers just amazed me. They put in what seemed to be an unjust amount of hours and always had a smile on their faces. Many could not speak English well so at times communicating was tricky. We always tipped and they definitely never seemed to expect it and always were very gracious about receiving tips and praise.

The resort goes out of their way to decorate the ballroom and restaurants every night. There is always a different theme and the decor reflects that.

Our room was very nice. The beds were hard but the view overlooking the pools and beach made up for it. They were always cleaned immaculately and the maid always did cute things with towels or the bed spreads. At night while out to dinner they always came in to pick up the wet towels and leave new ones. They also straightenout out the shower area which was very nice.

Did not experience any problems with water pressure/ odor/ or noise. We were at the end of the hall so that could be why noise was never an issue.

I would definitely go back to this resort for its beauty and terrific staff.