We went to the Royal for our honeymoon. They greeted us with wine as soon as we came in. The room was awesome. We had the 7th floor ocean front. There were flower pedals on the bed when we arrived it was awesome. Everyone was really nice. Tequillia volleyball was a lot of fun. The only downside was room service took 1-2 hrs to delivery.

Just been for my 30th birthday 01/07/08 for 7 nights. Its a first class All Inclusive hotel. Up to now it has not been ruined by the British tour operators, I do hope they keep away. Its an adult only hotel too, no screeming kids - excellent!! The rooms,restaurants,food,staff,drinks,view, everything is fantastic. When we checked in we were asked what pillow we would like, they had 5 to choose from this was to go with the other 6 which was on your bed! What time you wanted your room cleaning. What time you wanted the maid to turn down the bed. Round the pool they have staff walking round with newspapers, magazines, the best bit is they have suncreams with cold flannels for your face, clean your sunglasses and spray you to cool you down. They have a room service menu, we used it alot, the food and champagne went down very well. They gave us an iPod to listen to music in the room which you connect to a Bosch music system. I have stayed in many hotels in the Caribbean area as well as Europe, but never come across the service and standard you get at THE ROYAL CANCUN. I give the place 10/10 if I could give it more I would. Im returning in september and im counting the days. I advise all you tourist with high standards to stay at this hotel, if your standards are not so high try THE GRAN BAHIA PRINCIPE RIVIERA MAYA.

We stayed at The Royal Cancun on 29th June - 6th July. Let me start by saying this hotel is wonderful and you are truly looked after. Check in was a breeze, although I was a little disappointed not to have the cold towel and champayne treatment that you are suppose to get, especially as I upgraded to Royal Ocean Front. Oh well, that was soon forgotton when we got into the room, FANTASTIC! We had a lovely bottle of champayne and birthday cake waiting for us. The views are the best and everything about the rooms are first class. The IPOD was a nice feature, we often returned to the room after a day by the pool and it was nice to be able to play some music while chilling in the hot tube!!
The pool was also fantastic. I don't understand any of the reviews about the so called towel game, I never had a problem getting a chair. Obviously there were some people reserving the cabanas chairs, we came down around 0900 - 1000 and never had a problem.
The food we found was brilliant. We never got sick and enjoyed all the restaurants, apart from the Tapa's which was total crap!
Drinks we found were never watered down and loved the bar service. Some of the staff that particulary stood out were Elouisa, Jessica, Baak and Rafehel. They were outstanding and couldn't do enough for you.
The beach is a little rocky outside the Royal but if you walk along to the Gran Caribe next door, the sand is much softer under foot.
We met some fantastic people there, everyone was friendly. We will definately be returning to this hotel in the future. It was everything we could have wished for.

After reading all of the reviews on here we were very very excited about our trip. And we were not disappointed! Overall the resort is very nice and clean and very well laid out.

Food: Wonderful! You never know what to expect with all-inclusives but it was very good. We loved Asiana the most so we ate there twice. Pelicanos was great for lunch but we didn't really like it for dinner except it was nice to eat by the ocean. Spice was great for both breakfast and lunch but we never ate there for dinner. We did the Tapas one night before dinner and it's not that great but not bad either. Maria Marie was wonderful and the filet was the best. I loved ordering Salmon Carpacio from room service every day.

Drinks: Can't beat top shelf. Lots of great selections and great frozen drinks. And we really enjoyed being able to have canned Coors Lights. Really nice to have red wine that wasn't bad and champagne whenever you wanted.

Service: Great service! Really good english and glad to help you. Elena, the Romance Concierge was wonderful and really helped us out.

Spa: We did a couples massage for 50 minutes for $80 each. Not actually a bad price considering I pay $75 in the states. Very professional and clean and good!

Rooms: We had a swim up suite 106 and it was well worth it for us! We loved having our private time every day until 2pm when the sun does go away. But then we would just head to the main pool to hang out. It is clean and private. We wished we could have been in another set of the swim up suites but no real complaints. I would definitely go back to Royal and do the swim up suite again.

I forgot my good camera so I had to buy some disposables. I'll post a couple of pictures but they do the resort no justice. It was a very nice relaxing trip and I would recommend this place to anyone!