I know this is a very long review but it would be to your best advantage to read it before booking a trip at Sabor. There were 28 of us who visited this resort 6/27 - 6/30/2008. This is our 10th yr to visit Mexico as a group but 1st time to Cozumel. We have always stayed at all inclusive resorts & never believed everything we read on this review site. Now don't get me wrong, we can have fun just about anywhere, but this resort did have it's issues. We had fun hanging out at the pool, going down the one slide that had enough water to allow you to. Some of us had rooms that opened up to the pool. We were able to hang out there until late at night. It was nice to not have anyone run you out, but at night, besides the Sabor side restraunt and the one bar that stayed opened til midnight, no other staff was seen. The minimal staff that you did see were great. Hilario the pool bartender was great. Just don't let him catch you sitting down a drink that you didn't finish or just didn't like. We were told if they caught you doing that you could be cut off and not allowed to order any more drinks. I have NEVER been told that during the 10 yrs visiting all inclusive Mexico resorts. Oh, and the swim up side of the pool bar was not opened. You have to get out of the pool to get your drinks, no pool side waiters to take orders. Ok, now to the food. First I would suggest you bring some snacks (pretzels, chips, crackers, etc.) The only restraunt on the Sabor side did have good food. Just don't wait until your starving to go eat. The 2-3 waiters they had were good, just over worked. There were 2 but most of the time only 1 cook. You can eat on the Wyndham side but might I suggest not to waste your time at the buffet. The walk there is little long but the flowers are beautiful to look at and you will likely see iguanas, lizzards & humming birds. That's the only thing worth walking over there for. The food was horrible. We had dinner & breakfast there and both were not good. The snack bar was ok. It's only open when the buffet is closed. Forget about getting a late night snack. As far as the restraunts that you need reservations, some of the people walked in hoping to get a table, several empty ones around, were told they were booked but they could sit at the table with some of our group but would have to share one chair.???
Our rooms were cleaned daily, the pillows smelled sour and we always woke up on damp sheets. There was never any hot or warm water for showering, and the shower had half a glass door. Therefore, everytime you did take your cold shower the bathroom floor flooded. Forget about having fridge fully stocked. First day we asked for beer, after us and 2 other couples with us were hung up on repeatedly by front desk, we went to concierge. They called while we were standing there & were told it was on it's way. Never arrived. Second day told beer would be delivered shortly, the guy that brings you water & sodas does not have beer. Never arrived. Third day was told that have no more beer for rooms. That night they delivered a six pack, still in plastic rings, 2 were missing and all were hot. HMMMM!!! Arturo, the "Entertainment guy" was very nice and attentive to the guests. He just didn't have much to work with. Only activity was volleyball tequila once daily. The water was pretty, the sand on the beach was a great foot exfoliator and to get the ocean to swim you had to walk over several big slimy rocks.
It's about a 30-45 minute cab ride in to town. Some rented jeeps for about $70 a day. If you go to Carlos & Charlies I suggest you demand separate tickets, if with a large group, and check your bill thoroughly. We learned the waiters aren't too honest and don't mind putting someone elses shots on your tab and will either look you in the eye and say you ordered or 10 minutes later say someone with your group said to put them on your tab, just so happens that person had already paid approx $250 on their bill before they left. Another big HMMMMM!!! There's no manager or other waiter that seem to want to help out or figure out the situation.
As I mentioned before, the group we go with always has a good time together. This is just not what we expected out of an all inclusive Mexico resort. Especially for the money we paid. Have stayed in much nicer resorts for less the money. If you want to just get away and relax, this is the place for you. Just expect to have to wait some time for food, drinks, extra towels, and forget about the beer in your fridge. These poor people that work at this resort are extremely overworked. It's hard to blame them for the slow service. We were told, not sure if it's true, that they got new management a month before our arrival. Just our luck.
This is a beautiful resort, but please believe what the last few people have wrote about this place. I would hate for you to spend this kind of money and have the kind of experience we did. Again, thanks to the hard working staff at Sabor. Management, you need to re-evaluate what you got going on here and get the staff you got some help.

Kim
Dallas, TX

Beautiful Resort the staff is very friendly helpful and courteous. They are definately understaffed and employees are overworked. There were times that we actually saw staff running with plates at the restaurants. We were told that they had just recently lost some staff and were in the process of rebuilding. We had a meeting with the hotel director Mr. Alessandro Stefano and the food and beverage director about this very matter. I must say that these gentlemen are very sincere and assured us that this is only a temporary problem and will be fixed ASAP. I was very impressed with Mr. Stefano and am very confident that he will resolve these problems. We were treated to a dinner for two at the Aura because we had come forward with our displeasure with the restaurants at the main resort. What a treat that was it was just as good or better as any quality restaurant that I have ever attended anywhere. The only word that can describe that experience was Awesome. We had a 1st floor terrace room with a pool directly off of our balcony which was a very nice amenity. This room was located in Sabors which was worth the upgrade. The food was very tasty and it was well prepared at Mosaique. The service their was very good and we were served quickly. Wait til you meet Jesus at Mosaique he looks like PeeWee Herman but I have never met a person who seems like he thoroughly enjoys his job better than him. He will put a smile on your face just by his presence. He is awesome. Miguel is truly professional,helpful,courteous and has a very good sense of humor. Hilario at the swim up bar loves his job and it really shows. Dont know what to order just ask Hilario he introduced us to our first Mojito WOW what a refreshing drink. Just about the entire staff is very helpful,polite and really make you feel welcome.

The Sand Dollar Dive Shop has to be the hilite of our entire trip we met Julian the dive instructor who told us of their Discover Dive Program. For $75.00 each we were classroom trained, pool trained and then live scuba diving in the open ocean. My wife was very fearful and tentative but the care received by Julian and Horatio the photographer eliminated all of her fears. It was a very enjoyable experience with the help of those fellows. The reef was beautiful and Horatio took professional photos of the entire dive. It was so much fun that we went for a second dive for only $35.00 additional dollars that very afternoon. You wont be sorry with the experience. Snorkeling the beach was surprising you wont believe how many fish are right their in that shallow water. We will definately return to this resort. The grounds are beautiful and well maintained. It really is a beautiful place. I have no doubts that the service will catch up in short time.. Cant wait to get back their next spring.

My husband and I stayed at the Wyndam Resort and Spa Cozumel from 6/23-6/30. We were fortunate to have traveled with another couple who urged us to book a room on the "Sabor" section of the resort property. If a person is considering Wyndam as a possible destination and is not bringing their children, I urge them to stay in Sabor.
Our week in Cozumel was overall a pleasant experience. Our room was one of the nicer Sabor rooms which opened up to our own pool area and slide. That really made it nice, quiet and relaxing. Sometimes the main adults only pool area got a little loud so I appreciated being able to have my own pool space right outside the room. The room was extremely clean and well kept by the staff. The cleaning staff came at inconsistent times each day, but did a reasonable job of maintaining the room and refrigerator drinks. I recommend tipping the staff a couple of bucks a day to help ensure the frige is stocked etc. Sabor has a private check in and concierge area just past the pool. Sandy is usually working there. She is not the world's most efficient customer service person and could be frustrating at times. She had trouble attending to people without being distracted by the phone. As another reviewer mentioned earlier, the resort seems to be understaffed at times, and is noticibly so at the private check in area.
Our experience with the food left us with the opinion that the buffet is decent for breakfast, (lots of fresh fruit, rolls, made to order eggs etc.) but really so so for lunch and a last resort for dinner. We really enjoyed Mosaique for breakfast and lunch and tried to only eat at the reservation restaurants for dinner, where the food is much much better than the buffet. Vista Del Mar had great food, their service was kinda sketchy, I think they were missing staff the night we went there. Roberto's was fantastic: great food, excellent service and beautiful surroundings. Mosaique was my favorite dinner: get Jesus if possible he is great. The service was super good and the food was fun and tasty.
The general area of the resort is where the snack bar, buffet and beach access are located. There is also a beachside bar good for sitting and enjoying the beautiful Cozumel sunsets. During the day you will see why you do not want to book a room in the general area where you cannot escape back over to the quiet of Sabor. It is noisy, the lines are long for drinks and snacks and staff is constantly trying to get the guests to join them on hikes, water aerobics, etc. There is also a group that will bug you on the beach to take a picture (for one dollar) with their giant iguana. The salsa and guacamole were really good at the snack bar and they fried up the chips pretty much as you ordered them. If you are going there to get a little boozy you will probably have to bring your own liquor as the bars generally watered down the drinks. The beach at the hotel was beautiful to look at but definitely bring your water shoes as the sand was coarse and painful to walk on. Snorkeling is below average in front of the resort. If you want to snorkel I recommend either Chankanaab park down the street or an off shore excursion to the reef. If you go inland at all or to the mainland (we did a day trip to Coba ruins) bring bug repellent as the mosquitos could be nasty at times. We rented a jeep for a couple of days and it was nice to travel around the island, go into town, and visit other beaches.

I had read some of the reviews of the resort before our vacation and was a little apprehensive about Wyndam. Luckily most of the complaints I didn't experience myself. Things work differently in Mexico and understanding that will make your vacation a much more enjoyable experience. We saw some very obnoxious Americans , especially a few bridezillas that were seriously crazed. Overall it was a very pleasant trip and I was very happy with the cleanliness of the rooms and the friendly, helpful staff.

We had a party of almost 30 people go to sabor for a relaxing time away from everything. Unfortunately it was not that way at all. Upon arriving at the hotel, some of us paid extra for pool rooms and did not get them. Some of our party did not get there rooms until well after 5pm and had to take the rooms that the hotel did not double book. After finally getting our rooms, they looked like they had not been clean. Pubic hair still in showers, no clean towels, no working air conditioning in some of the rooms, no working locks on some doors in our room, safe locks did not work in some of the rooms, no soap, tolits and sinks not cleaned, no stocked drinks in room, floors had not been mopped, bedspreads where stained and dirty and to top it off all the drinks are watered down. We stayed in the adult only section which is small and often understaffed. Called several times to front desk and got hung up on numerous times and was told they would have someone up right away. Very short staffed and no customer service at all. The food was awful and the bugs worse. The buffet was a joke and often wondered what unidentified food we just ate. Someone one finally came and stocked the refrig with 2 waters the last day we had the room. Our room service dishes stayed outside our room the whole 4 days we stayed. No staff bothered to pick up the dishes therefore many many bugs and 4 legged creatures came by. After talking to the management I decided to write this review. Their whole attitude was not helpful nor appreciated. Are party of 30 will be writing letters and reviews to whoever we need to to warn people not to stay at this resort. I would say save your money and go to a rio all inclusive. The staff and hotels is better. Heck a motel 6 would have been better then this place. Before booking I looked at the comments and thought that the issues had to be picky people but heck I should have listened myself. We will never go back to this hotel nor cozumel.