this is a really great place. we booked our stay directly with the hotel and were really impressed with the efficient and friendly responses we received before our arrival. Our room was ready and had everything we needed..air con, a shower and clean bedding. The location can't be beat! But it's the the staff that make this place. They are all very friendly and helpful.
It was my birthday and my husband arranged for a surprise dinner and cake. The staff were too quick to make sure that everything was made possible, even if that meant an extra shopping trip for items off the menu. Umberto and Lourdes were the best! we'll definitely be back! thank you for a great time :)

I found this hotel online and it seemed cheap compared to other hotels in Isla Mujeres. Its not 5 star but we found the rooms comfortable and clean, with all you'd require from a hotel room.
The location was great, opposite what seemed to be the best and main restaurant on the island and only a short walk from the beaches. However on our first night this did cause a problem as the room that i had booked #102 overlooked the main road and had very old wooden windows which let in the noise, the staff were courteous and moved us as soon as something was available, the new room #304 was cheaper (though in our opinion much nicer) and we were refunded the difference!

While the Bucaneros doesn't have a pool, a beach and ocean view, it offers a variety of clean rooms for an excellent price.

Our room, #305, was smaller and didn't have much space to put our clothes and stuff. The bathroom is large enough though, and very clean. I liked the big shower and its broad hot water! The room has a so-called two-person bed, but for us, two young Europeans, it was kinda small.

Location is very good (if you don't absolutely need a beach and a pool): in the central Hidalgo street (which is not noisy at night) and just a few minutes' walk from the white sand beaches of Playa Norte.

We paid 495 pesos per night; Visa credit cards are accepted.

A small continental breakfast is included. You can always change or upgrade your breakfast; your ticket is worth 42 pesos in the hotel's restaurant.

At night, the restaurant offers three or four interestingly priced menus with a soup or first course and a main course. The à la carte is a little more expensive than in other hotels.

We went to Cancun for a conference and we had reservation for two nights at casa ixchel. Due to the hurricane dean we were asked to evacuated casa ixchel on August 18, 2007. We asked the Casa ixchel if we could stay the 08/18/07 night and then make our way to the airport but the Casa ixchel hotel owner said no.

At that point we did not know what to do. So, to discuss our options we went out for breakfast at Bucanero restaurant and then noticed the hotel next door and asked the manager if they had a room available. When we explained our situation Hotel Bucanero was able to get us a room on the third floor.

The room was very clean and the staff was friendly. Most of all they phoned the airlines for us and gave us internet access to make necessary travel plans to evacuate Cancun prior to the hurricane dean land fall. We left the hotel 6am on August 19th and left our camera in the hotel room and the hotel manager located it and shipped it back to us. We were pleasantly surprised by their honesty and customer service. We are grateful to the staff for the camera and most of all for the photos.

We had breakfast at Bucanero and the buffet was excellent. The hotel provided purified water and the staff was always very friendly and helpful. The hotel is very close the beach and island's restaurants. I would definitely go back!