I was very impressed with this hotel. For $79 the night we got an incredible room. The room was stylish, the AC [which in my opinion along cleanliness are the two both important things of any hotel] worked very well! The floor was marble, which makes cleanliness easy to see [not like others that use carpet...which you can't see if they vacuumed or not!] The view was towards the inside patio/pool maybe that is why it was not noisy [like others have said in here]. My family and I tried the pool to unwind at night and it was very good as well. The bathroom was beautiful and very big. Again I would recommend it highly, it was very well located, very close to the center of Merida, and two blocks from the Paseo Montejo [a street lined with mansions from the time in which Merida was a booming economical town]. The only thing of this hotel I would not recommend is the restaurant as I found it pricey, then again most hotels have that problem and in my opinion are only for an emergency.

I checked out this hotel after being unhappy with the hotel originally booked (Casa Lucia). We ended up choosing the Hyatt (see that review). I expected better with the Interncontental branding. The hotel had been owned privately but became an Intercontinental about a year ago. I asked the guy who showed me the room if they had changed much and he indicated that it hadn't. He didn't seem all that happy that they were the owners now. The desk lobby is fine, lots of old photos, but the elevators and hallways were stuffy. In fact, both elevators were out of order when we were returning to the lobby and we had to take the stairs. As for the room, the mattress on the bed was typically too firm, though the bathroom was large with plenty of marble. Of the three hotels in this area (the other being the Fiesta Americana), the Villa Mercedes probably has the most character, but without a major renovation by Intercontinental I couldn't recommend it.

The hotel itself is fine, and for a business visit adequate - but the wireless internet access (although free) didn't reach my room, and I ended up sitting in the hotel lobby - in straight view of the wireless access point. great for watching people though.

The pool was too small and uninviting. I didn't see anyone using it during my two-day stay.

the staff were fine, helping me with finding my way around town, and suggesting places to go for dinner.

Lovely colonial style hotel with smart rooms and public areas.Helpful and friendly staff.