We booked here initially as we couldn't get a room in other hotels we knew. I couldn't find any information till recently here when I read the bad review so it was with some trepidation that my husband and I arrived late on a Friday night.
Luckily our fears were groundless and I agree with the last reviewer about the helpfulness and friendliness of the staff. We too had "lost" our luggage on the flight and it wasn't due to arrive till late Saturday night. One of the staff arranged with the airline to go to the square to pick it up for us and take it to our room as calle 60 is of course closed to traffic on a Saturday night.
The rooms are fairly small but are comfortable and well decorated. The noise from the street can't be avoided but the great location of the hotel makes up for it.
We only had breakfast in the restaurant but found the food good and the service fast and friendly.
Overall, I would reccommend this hotel for anyone wanting to enjoy Merida and be able to walk around or get a horse and carriage very easily. Enjoying Merida on a Saturday night or Sunday is just outside your door