The El Dorado Maroma is paradise & romance 100% +. From the moment we entered the resort ( 25th Anniversary ) we were swept away into paradise feeling nothing less than royalty. We were greeted by Eddy who helped us from the cab to the lobby and got us settled in. I was a little nervous with my luggage as I’m sure the rest of you read that review about the stolen luggage but Eddy realized that and put our luggage close by in plain view to put me at ease… thanks Eddy. We arrived at approx 11:00 AM so we had to wait for our room. We were escorted around the resort by a wonderful young lady “ Gloria” who took her time with us and made us feel at home and totally relaxed. Gloria you are a real sweetheart. We were able to use the Spa to change and lock up our personals as we were not dressed appropriately coming from Southern Ontario Canada ( temp low 30’s ) We had lunch and just went into total relax mode. We did encounter a small problem with our swimup suite not being ready the 1rst nite BUT it is NOT to do with overbooking as was mentioned in other reviews. There was a water leak in the shower area. At first I was a little demanding and was quick to conclude that this was an overbooking issue and this is where Paris came into the picture. I asked to see the room and Paris quickly put my wife and I at ease and we went to see the room and sure enough the tile was chissled off and they were clearly fixing the problem. Paris was so gracious and accommodating to channel us back into paradise mode and away from our busy lives with schedules, meetings, concerns etc. etc. and trust me paradise is where we stayed for the remainder of our trip. My wife and I spent our 1rst nite on the 3rd floor Infinity pool suite and it was excellent. The view was breathtaking. We were quickly and efficiently moved the next day “mid morning” to our main floor swimup suite where we enjoyed the remaining 7 days in paradise.I was up before the sun everyday because I did not want to miss a single minute of the breathtaking view from our room If your considering a very romantic setting, quietness, hospitality, warm smiles, total relaxation and exceptional food with the utmost care given to taste and presentaion then the El Dorado Maroma is the place for you. A special thanks to my buddy Ivan who was always around offering water aerobics, volleyball, ping pong or just to sit around and talk. Also I would like to mention Edgar, Lidia, Dianna, Marcial and Marco who also had a positive impact on our vacation. All these people in their respective positions including the above aforementioned In my opinion are what makes a beautiful resort like Maroma a top class experience. I have some pictures attached that will show how beautiful the beach is also and you can walk approx 2.5 miles north….. just awesome !

We loved this resort. We had a fourth floor infinity suite and it was lovely. Clean, giant, plenty of storage, great view. We decided that any room would be great, including the Mi Hotelita side.

We were on the beach everyday, all day. It is a great set up because even when you are at the beach-you are still right by the pool. The ocean is clear, calm and easy to walk out in. We did not snorkle but the people that did said the excursion is great and just off the beach is great.

We thought the drinks were good and loved the Mango daquiris.
We ate every breakfast and lunch sitting outside by the pool at the Mexican restaurant and loved it. For dinner we just went back and forth between the Italian and Japanese. Some people complained that they were slow but the timing to me seemed upscale and of course, most other countries enjoy meals at a slower pace than Americans. The food at both restaurants was very good and we always found something that was really really good.

We walked the beach on most days and it is so nice that you can go so far.

The people working at resort were very friendly and happy. We did not get room service but requests for ice or housekeeping were met very fast. We were at a family reunion at the Iberostar in November and the people working there were seemed very unhappy.

It was the best vacation of our life and we think the location is absolutely perfect. We will be back.

The hotel was at about 50% occupancy so chairs and beach beds were easy to get and we loved that towels are not policed or kept count-so many resorts have towel huts and you can not get fresh towels until a certain time but here they were abundant, available and soft.

If you have questions, feel free to e-mail me.

My husband and I stayed at El Dorado Maroma April 12-17 in a swim up suite (401) and it was great.
The Room
The room was nice with a large soft bed, nice bathroom with jacuzzi tub, indoor shower and an outdoor shower which my husband used daily. We also had a flat screen tv, and a small table as well as a couch. The terrace was ,lovely with a lazy river leading to the large pool, a beach bed and a couple of chairs. Our view was magnificent with a soft breeze at all times. My husband actually slept outside the first night.

The pools
There are tow pools, an older more intimate one in front of the Mi Hotelito rooms with a swim up bar and plenty of charis and beach beds. The other larger pool had a swim up bar and a lazy river leading to our rooms. We spent most of our time at the larger pool due to it being easier access to our room.

The restaurants
Sabores is mexican and open all day with great breakfasts...the chilequiles are a favorite of mine. The lunch and dinner were also really good and the guacamole, salsa and something called ixnpec(sp?) was super good and fresh.
Mio is the Italian and also very good, the other is japanese with sushi and stir fry and it is good too. They have great spring rools.

The beach
The beach is soft and smooth and the water is shallow with little or no waves which I adored.You can walk and walk and see the most lovely beaches around.

The nightlife
Pretty non-existent except for Rick's Bar which opened at 9ish but not much happened therre...at least for us. Perhaps we are getting old or were just tired from our days at the beach.

The spa
I had a manicure and my hubby and I had a couples massage over the water at the massage hut which was really good and I am a massage gal. The massage is about $25 less at the Marina MAroma next door. $90 at the resort, $65 at the marina. Ibelieve that they use the same over the water huts though.

Excursions
We did not do any excursions. This place is so relaxing, we could not muster the energy to get our happy bootys motivated to go anywhere.

I would suggest this resort to anyone wanting rest and relaxation. If you are a loud party person, it is not for you. The resort was only at about 30% capacity so the beach chair towel game was not really an issue. However, there was one couple who would put their towels on a bali bed, charis at the beach and charis at the pool for the entire day. I do not know why that annoys me so much, but it does. One day, someone was going to move his stuff and he ran over from the pool and told them it was his bed after not being there for 2 hours or more. Ugh. Same guy who freaked when at 4:30 pm one evening, Ivan (the pool fun resort guy)let us put on some differrent music at the beach...not loud just different.

Would I go back, YES. but I may split my time between EDM and Royale or Excellence or somewhere a little more happening.

If you go, have a mango margarita for us!

First off...Trip Advisor still shows this resort as just having 24 rooms. The resort has consisted of 76 rooms since last November.

The new Cancun Airport is fantastic....until we came to the greedy Grey Line! The Mexican government has given Grey Line exclusive rights to the taxi concession at the Airport. The cost for my husband and I to go to the El Dorado Maroma was $82.00 USD. The return trip was $40.00! Making this process more unbearable was when after we paid, a lovely lady escorted us to one of 50 tall tables so that we could receive our taxi "number". We were then subjected to a time share pitch. When I kept saying that we were not interested in a time share, the gentleman then offered to reimburse my $82.00 taxi ride, if I just went to listen to the pitch. When I refused that, he offered two excursions! When I demanded my taxi number, his co-worker came and tried to give me the same pitch. I am amazed that the Mexican government is encouraging this behavior. Next time, I will arrange for my own pick up by one of the many good tour operators.

Our stay was only for two nights, as we were called away from the resort by a death in the family. We had chosen this resort because we wanted a quiet, adults only all inclusive resort. We were not disappointed! We stayed in room 215 in the Mi Holito on the second floor. This room had fantastic views of the pool and beach and we loved lying on the outdoor bed on the balcony and watching the ocean. The bed was comfortable and and the furnishings fit the tropical atmosphire. Our room was quite private. However, the first floor rooms were very much open to view from the pool area.

Of the two pools, we really enjoyed the smaller pool in the older section. The pool had shaded areas at different parts of the day and we ended up spending one afternoon lounging by the pool bar and discussing world politics. Great people, facinating discussions and amazing clear blue calm skies. While we were there it was sunny with low humidity - 82 to 85 degrees. April is a lovely time to go to the Maya.

Rick's bar was surprisingly happening for such as small resort.
All the drinks at the resort were great. When our bartender was asked to make a special Jamaican flamming drink, he tried to duplicate it with great gusto.

One of the earlier Trip Advisor reports gave this resort a very poor mark because their luggage had been stolen from outside the lobby. Management has solved this issue, by having all incoming and outgoing luggage stored inside the lobby, in plain view. Another negative report mentioned the loud music, I can tell you that the music in the older pool was delightful, very quiet background type music. My own negative was the loud weed-wackers. Not only were they loud, but they also sprayed grass clippings in the pool. When the manager saw what was happening he ran over to the worker and made him stop immediately. I also felt that the ATV riders that operatored just outside the resort were quite loud. But, it is easy to move your spot at the pool to avoid their noise.

Everyone has commented on the friendly staff. I must agree. We had just one issue when we waited for over 1 1/2 hours for our breakfast to be delivered. They had lost the order. We should have called to check on it after 30 minutes had passed. When breakfast came, it was lovely. The fruit was delicious and sliced and presented with great care from a charming huge basket.

The food was excellent. The buffet was displayed on rather small dishes which meant that they were never sitting out too long.

We look forward to going back soon!