Let me start by saying everyone has their own expectations of a great vacation, and alot depends on what you've experienced before at other resorts, That being said, we were disappointed with El Dorado Maroma.

We chose this place because of it's size and adults only and i researched for months before actually booking. We had previously stayed at Excellence Riviera Cancun and admit we based alot of this trip compared to that resort, which totally spoiled us.

I'll start with check-in. We did arrive early and i knew check-in was 3pm, but with 50% occupancy a 4 hr. wait to get to the room was very aggravating. And we were not the only people unhappy with the long check-ins. Also, we requested a ground floor which we didn't get. So, first impressions, not so good.

Food was our biggest disappointment, and again that's very subjective, but we honestly were hungry all week. Breakfast was our best meal of the day and we pigged out every morning because we knew it was downhill for the rest of the day. We thought the dinners were terrible. Not much to choose from and a major lack of seafood which we enjoy on vacation. No lobster, no shrimp cocktails etc. They did serve a few dishes that we thought were ok, but most were unedible because of the taste and we actually walked out and ordered room service, which is extremely limited. Think sandwiches, no meals or appetizers, and no cocktails delivered to the room. We didn't feel that this was a gourmet resort at all but that's just our opinion. We met people that thought the food was great.

No snacks or appetizers to grab for late afternoon, and they don't serve any food around the pool areas. The only outside dining was at the Mexican restaurant for breakfast and lunch. It would have been nice to have that for dinner.

The Big Disappointment!!
My husband has skin cancer and can't spend much time outside in the sun. We always take a small collapsable cooler with us and fill it with a 6pk of beer and he takes it to the room and sit's on the balcony and reads while i'm at the pool. Keep in mind, the beer in the mini bar was usually drank the night before. The first couple of days the bartender at the pool bar would fill it and he was generously tipped all day long. On day 4, he told my husband he couldn't do that anymore.(Unlimited All-Inclusive?) We found out that he was just too lazy to restock his coolers after giving my husband a 6pk. And to make matters worse we saw him give others 6pks for coolers. When the tips stopped his attitude changed, but too late. And we saw very few people tipping.

Evening entertainment was a joke. No place outside for people to meet up and have cocktails. The only bar open in the evenings was Rick's Bar and it was in an enclosed upstairs area that wasn't very inviting and no-smoking and lots of stairs to climb. An outside bar for evenings would be great. Many of us would meet up in the evenings and just sit at the pool and talk. (Hi Kelly and Scott)

I would like to thank Francisco, Super Mario and Luis, 3 of best staff they have. You went above and beyond and helped make this stay more tolerable. The weather was perfect, no towel games at the pool, the rooms were clean and nice comfy beds. but i don't think we would return to this resort. If you are a honeymooner or it's your first all-inclusive resort you would very likey love the place. We know now that we prefer Excellence resorts, for the things that are important to us, they deliver.
Sandy and Ed

This is a fantastic vacation destination. A small intimate hotel, the food is outstanding, the staff are very helpful, happy, and pleasant, the beach is amazing, the rooms are beautiful, and the grounds are gorgeous!
We felt totally pampered with the gourmet food, King size beds on the beach, daily yoga, swim up patio, and every request fulfilled.
A great place to go if you want to be alone with your special someone.

The El Dorado Maroma is paradise & romance 100% +. From the moment we entered the resort ( 25th Anniversary ) we were swept away into paradise feeling nothing less than royalty. We were greeted by Eddy who helped us from the cab to the lobby and got us settled in. I was a little nervous with my luggage as I’m sure the rest of you read that review about the stolen luggage but Eddy realized that and put our luggage close by in plain view to put me at ease… thanks Eddy. We arrived at approx 11:00 AM so we had to wait for our room. We were escorted around the resort by a wonderful young lady “ Gloria” who took her time with us and made us feel at home and totally relaxed. Gloria you are a real sweetheart. We were able to use the Spa to change and lock up our personals as we were not dressed appropriately coming from Southern Ontario Canada ( temp low 30’s ) We had lunch and just went into total relax mode. We did encounter a small problem with our swimup suite not being ready the 1rst nite BUT it is NOT to do with overbooking as was mentioned in other reviews. There was a water leak in the shower area. At first I was a little demanding and was quick to conclude that this was an overbooking issue and this is where Paris came into the picture. I asked to see the room and Paris quickly put my wife and I at ease and we went to see the room and sure enough the tile was chissled off and they were clearly fixing the problem. Paris was so gracious and accommodating to channel us back into paradise mode and away from our busy lives with schedules, meetings, concerns etc. etc. and trust me paradise is where we stayed for the remainder of our trip. My wife and I spent our 1rst nite on the 3rd floor Infinity pool suite and it was excellent. The view was breathtaking. We were quickly and efficiently moved the next day “mid morning” to our main floor swimup suite where we enjoyed the remaining 7 days in paradise.I was up before the sun everyday because I did not want to miss a single minute of the breathtaking view from our room If your considering a very romantic setting, quietness, hospitality, warm smiles, total relaxation and exceptional food with the utmost care given to taste and presentaion then the El Dorado Maroma is the place for you. A special thanks to my buddy Ivan who was always around offering water aerobics, volleyball, ping pong or just to sit around and talk. Also I would like to mention Edgar, Lidia, Dianna, Marcial and Marco who also had a positive impact on our vacation. All these people in their respective positions including the above aforementioned In my opinion are what makes a beautiful resort like Maroma a top class experience. I have some pictures attached that will show how beautiful the beach is also and you can walk approx 2.5 miles north….. just awesome !

We loved this resort. We had a fourth floor infinity suite and it was lovely. Clean, giant, plenty of storage, great view. We decided that any room would be great, including the Mi Hotelita side.

We were on the beach everyday, all day. It is a great set up because even when you are at the beach-you are still right by the pool. The ocean is clear, calm and easy to walk out in. We did not snorkle but the people that did said the excursion is great and just off the beach is great.

We thought the drinks were good and loved the Mango daquiris.
We ate every breakfast and lunch sitting outside by the pool at the Mexican restaurant and loved it. For dinner we just went back and forth between the Italian and Japanese. Some people complained that they were slow but the timing to me seemed upscale and of course, most other countries enjoy meals at a slower pace than Americans. The food at both restaurants was very good and we always found something that was really really good.

We walked the beach on most days and it is so nice that you can go so far.

The people working at resort were very friendly and happy. We did not get room service but requests for ice or housekeeping were met very fast. We were at a family reunion at the Iberostar in November and the people working there were seemed very unhappy.

It was the best vacation of our life and we think the location is absolutely perfect. We will be back.

The hotel was at about 50% occupancy so chairs and beach beds were easy to get and we loved that towels are not policed or kept count-so many resorts have towel huts and you can not get fresh towels until a certain time but here they were abundant, available and soft.

If you have questions, feel free to e-mail me.