The bus picks you up at your hotel door, but drops you off on the street in front of your hotel. You then go to the Kulkucan Mall and check in. About 8:15 you load onto the bus and are on the way. It takes about an hour to get there. On the way we had to stop just before the park at the offices to pick up our tickets. The office was right next to a gas station, so if you want snacks or water, get it now. Also the tour guide sold underwater cameras for $20. We had our own so I do not know the quality, though they looked to be simply a disposable camera encased in plastic. As soon as you arrive they hand you exotic birds and take your picture! We asked them to use our camera too, so we didn’t have to purchase their picture. They offered many extra packages to buy separately, but we only chose the dolphin swimming. It was $89 per person for 30 minutes, or $120 (I think) for 45 minutes. We did 30 minutes, which was enough. They do not allow you to take your own pictures here because they take pictures for you, to purchase after your time in the water. For 30 minutes they had 3 dolphins swim about, sometimes only 2 or just 1. They swim literally right into you so allow you to touch them as you like. The trainer makes you do some hand gestures throughout the time, which causes the dolphins to do various tricks. The pictures for purchase our very expensive, but it was to be expected from a tourist park like this. With our tour lunch was included, as well as snorkel gear, lockers, and ONE towel (extra towels are $3). We ate at letter C, which had the best variety and more American friendly options. There were authentic options there too. The snorkel gear included a mask, flippers, and a brand new breathing tube. The life jackets are right next to the equipment, and lockers. The park was big and required a lot of walking. It was a bit confusing to navigate, but there are signs to help. The ball games and the flying men were canceled the day we went as it was raining. If you stay for the show you can see both of those things, so I recommend not wasting time during the day. We did not do the underground river snorkeling option. It seemed to be very popular, but to us it seemed like a waste of time. It went all through the park, so you just sort of float/swim around. There were many exits though if you change your mind. The show was spectacular. We choose to buy the dinner, which was $40 a person. It was expensive but with that you have reserved setting and a meal. There are concessions (popcorn, nachos) but I do not know the price. The show was full of energy and entertainment, but only in Spanish. You really don’t have to understand the language though. At the end it seemed to drag on a little, but otherwise it was amazing. Staying all day was tiring, but worth it. When we booked the trip it said you could leave at 4, but the tour guide said that wasn’t an option unless you tell them way in advance. We left about 9:30, but due to the rain we didn’t arrive back at our hotel until around 10. It was a fun, long day. They have a lot of native animals, birds, sea turtles, tapir, deer, crocodiles, on exhibit. If you look closely you can find crabs and iguanas all over as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC