Safe to say that our experience was in line with the glowing references elsewhere - the setting is sensational and the service is impeccable.

But there are two things worth adding that, for us, set Maroma apart. First, there is a sincerity about the place - we never felt that anybody was working at being pleasant and friendly. It felt very genuine.

Second, as a disabled traveller, from the moment we first contacted the resort, until the moment we left, they couldn't have done more. Moreover, they did it discreetly and spontaneously. I've never felt as relaxed.

Don't hesitate!

We booked the Sian Nah suite package with the 20% spa discount staying for four nights. We drove ourselves to the resort as we hired a car for the previous part of our trip to Playa Del Carmen and Chichzen Itza. However, we could have returned the vehicle as we had no desire to leave the resort during our stay.
Upon our arrival we were greeted by name, handed a Maroma signature margarita, given a tour of the resort and shown to our beautiful ground floor suite with a fantastic ocean view. IMO the layout was beautiful, comfortable and the bathroom completely private if you forgot and left the curtains open. Due to having a room almost directly on the beach, some might find privacy a concern. But to be honest we had no problems with this as it was really not that easy to see into the living area unless you were very close to the window inside and out. And quite difficult to see into the bedroom. Between the living area and the bedroom are two large doors you could close for extra privacy. I loved lying in bed in the morning with the curtains just opened for that wonderful view of the sea.
A coffee machine was provided ,as well as the coffee service brought to you each morning. We like very strong coffee and used the machine daily for espressos.
Free internet service was very handy for us, as we had some work commitments to follow up and having provided this in room made it very easy.
We found the bed and pillows comfortable. Plenty of room for our clothes and luggage. Molton Brown toiletries. Candles provided by the bath for that romantic evening and enough room for two although the little step in the tub as a bit odd to us. The double headed showers inside and out were a nice touch as well.
Turndown service was beautiful with candles lighted in both the living and bed room areas. We were surprised with some beautiful petal arrangements on the bed twice during our stay.
We found the private pool useful for having a fresh water cooling dip as it was quite hot during our summer visit. Some previous reviews claim of the pool being too cold. But we really found it quite refreshing.
The beach is beautiful, with soft white sand and looks just like the photos. It was everything I could have hoped for. With plenty of large sun beds and chairs for sunning. We never had a problem getting a bed almost directly in front of our suite
The beach beds were comfortable and we had good beach service. Although we did have to ask twice for an ice bucket to keep the beers cold, when it seemed no problem for some of the folks around us to get one. One comment, I was surprised to not find any way of washing the sand from your feet coming from the beach and getting to your room. I would have also liked a shower close to the beach lounging area. But, lucky for us we just used the shower in the private massage area very close to the beach.
For my husbands birthday we splashed out and paid for the private beach front dinner. The set up was beautiful and our waiter couldn't have been better. . We dined in all the restaurants and had room service once for dinner and breakfast.
The food was very enjoyable, but I must admit we had some meals just as good in Playa Del Carmen. But the view more than made up for it.
The spa with lovely. But, in the steam/changing room there was only one seat, so once while waiting to be called for my appt. I had no where to sit, as the only chair was occupied. My husband enjoyed his first massage so much, he booked another for the last day. We also had the lovers chocolate massage and can highly recommend this treatment. Our therapists were first rate, We have enjoyed many treatments from top resorts and the therapists treating us truly made the experience.
I would like to thank all the previous TA reports concerning the billing as this helped to know you would be paying for everything and budgeting accordingly. We only had a few surprises on checkout concerning drinks, but nothing out of hand.
I saved and budged quite hard to experience this property to enjoy one of it's nicest suites and most of my expectations were met.
We really enjoyed our stay at Maroma and would highly recommend the property.

J+M, New York.

In a class by itself. The only thing that's better than beauty of the location and the charm, is the personalized service. My wife and I spent four memorable nights enjoying great food, great beach in a very refined atmosphere. We truly recommend it!!!
PS: try the Maroma Margarita!

Words and photographs just do not do this place justice. All the positive reviews are dead on and so I find it somewhat difficult to add anything new to my own review about the service and beauty of this lovely jewel of a resort. I have been coveting this place for years after hearing friends' reviews, Travel Channel Reviews, Conde Nast reviews and, of course, Tripadvisor reviews- waiting for just the right time to plan a trip to Maroma. For our wedding anniversay this year, we originally booked the new Mandarin Oriental in Playa. But after reading concerning Tripadvisor reviews on the MO, and realizing we would not be able to get an ocean view, nor (more important being in the HOT jungle) an ocean breeze at the MO, we switched to a Sian Nah suite package at the Maroma and were so very pleased we did. The atmosphere is unlike any place and you truly feel at home in how there is never a "need" to sign for anything - you just feel as though you are visiting! Much was included with the suite package we chose: beach service (for all),breakfast, spa treatment for couples, snorkel trip, that made our choice of the extravagant Sian Nah suite just right for us. As noted so many times before this review, service is 'on point' everywhere you go - this cannot be stressed enough and makes a tremendous difference when on vacation. The place is beautiful, surprisingly secluded in this day of over development, meticulously clean and very romantic. We checked in and were told the hotel was 80% occupancy - however, we hardly ever saw other guests for 3 days! It is important to note, however, that we traveled during the week - Mon - Fri - which we found ideal. By Friday morning of our departure in late June, all beach futons were snagged up by 9am but we had our choice of dozens early in the week. I do recommend the snorkel excurtion that was included in our package. It was not too long nor too short and the marina staff is very nice and accomodating. We were rescheduled many times b/c of impending storms, rough seas or lightning, but they always were able to get us on the schedule. I cannot tell you if it is worth the $ to purchase the vouchers as I do not know how much it actually cost. It was a fun experience and worh the free vouchers definitely. Our spa treatments were wonderful, having a couples massage in our suite one day, I having a facial on another rainy day. There IS a little confusion at the spa as to which door is for the men's area and which is for women's so beware! I did not experience an embarassing event, thankfully, but it could easily happen.

Now, I would not feel right if I were not completely honest with you fellow dedicated "tripadvisor addicts" if I did not include the minor snags encountered during our stay. Our Sian Nah suite was on the second floor which I requested via email prior to our arrival. Spectacular suite - the best I have ever experienced anyhwere! But our A/C did not work and we did sweat it out the first night. The hotel staff was prompt and efficient in trying to correct the problem which only seemed to get more grim throughout the week (they never were able to repair the A/C and will have to replace the entire unit). We were promptly moved to a lower Sian Nah (another great suite but not as private and did not have the lovely upper veranda) and were compensated appropriately for any inconvenience. This is where the impeccable service- minded, "guest importance" -minded staff makes ALL the difference in that the beauty of the "small" resort is that all levels of the staff are on top of all issues - doing their best to make them non-issues as soon as possible. I have traveled to so many hotels where concerns are simply passed form one MOD to another with NO results or regard for the guest. It was so pleasant to actually deal with staff who thought about and actually cared about our situation and did everything, and more, to accommodate us.
One other small disppointment - the dinner menus were not great for such an extravagant resort. (My husband seemed to order better off the menu than I). Breakfast in our room each morning was wonderful. Light lunches on the beach, at the spa restaurant or ceviche at Freddy's Bar was great - but not dinner. I'm an "almost foodie" so I enjoy a great dining experience. But the view from everywhere you dine at the resort is so fantastic that I did not care all that much.
Another observation that did confuse me was the presence of a few children during our stay. It has always been my understanding that children under 16 yrs were not allowed at this adult resort (another reason for our decision to move from the MO). No issues with this, just somewhat baffling.
The last - we did not encounter the "instant beach service" that others have mentioned and have raved about. I even had to walk to the bar (we were on the opposite end of the beach) one day to flag someone down to take our lunch and drink order (life is tough, right?), so just keep in mind it depends on where you lounge on the beach to get that type of service.

Reading previous reviews about cost was very helpful, indeed. Going into the experience simply knowing that IT WLL COST at time of check out was better than the alternative of being shocked. (At least an additional $2-3 K after paying for flights and hotel deposit for a 4 day/night stay). That said, it was truly worth every penny.

I must conclude by saying that any negatives (major or minor) were never over shadowed by the extreme positives of this magical place. We will return to the Maroma!!